Manager Insurance Agent
Resume:
Janice Kalinec RESENDEZ
Cell: 832-***-**** – ******.***********@*****.***
Professional Summary
Global Benefit and Risk management professional with 20 years of broad experience in implementing a variety of employee company programs. Designed and implemented solid benefits plans globally. Skilled in clarifying issues, advocating solutions, and facilitating decision making with various complex situations. Streamlined and sourced the best risk management providers for cost effective company offerings.
Area of Knowledge and experience
Benefit Plan Design and Administration Contract Negotiations
Benefit Vendor Management Risk Management
Benefit Implementation System Conversions
Employee Benefit Compliance Project Management
Workers Compensation Management Retirement Plan Administration
COBRA Administration Licensed Insurance Agent
Professional Experience
Ethixs, US
Houston, Texas
10/28/2019 to Present – Account Manager
Be the primary point of contact and build long-term relationships with customers.
Help customers through email, phone, online presentations, screen-share and in person meetings.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Liaise between the customer and internal teams.
Axxis Geo Solutions
Houston, Texas
3/2019 to Present – Benefit, Risk, HR, & Payroll Consultant
Managed RFP for PEO, payroll software providers, and Benefit Plans for US and International.
Provided recommendations for benefit plans and software for payroll processing and benefit administration.
Reviewed and finalized Employee Handbook and New Hire paperwork.
Gap analysis for Risk Insurance and provided suggestions.
Geokinetics USA, Inc
Houston, Texas
11/2018 to Present - Benefits & Risk Supervisor, (Contractor)
Part of Wind down team for Geokinetics, closing down all benefit plans, retirement plans, bonds, risk insurance policies, all State unemployment accounts, and filed final 5500 for all plans.
Review and finalize W2s.
Review and finalize T4s for Canadian Employees. Completed Form T2200 for Canadian employee for Truck Pay.
Responded to employment verification and unemployment claims for both US and Canadian employees.
Gather Information as needed for the Trustee.
Reviewed and Approved Form 1095 form.
Geokinetics USA, Inc
Houston, Texas
6/28/1998 to 10/31/2018- Benefits & Risk Supervisor
Due diligence for three major acquisitions and integration of workforce, to include system implementation, conversion, and data validation thru change management. Integrated benefit plans to include medical, dental, life, disability, 401K and property and casualty insurance programs.
Manage Benefit plan design to include medical, dental, life, disability, 401K and integrated the property and casualty insurance programs.
Participate in the health and welfare renewal process and provide recommendations to upper management for any plan design changes.
Manage cobra administration in house and participated in the vendor selection, implementation of the new cobra administrator.
Project Manager for the selection of FML and Disability third party administrator and implementation. Leave Training and track all types of Leaves including medical and workers compensation.
Project Manager for the RFP, selection and implementation of third party benefits plan administrator.
Develop and execute strategic global benefits and wellness objectives to reduce costs and improve the health of our employees and their families.
Benefit administration for all plans, US, Canada, and International.
Develop, implement and train workforce on HR policies, standards and procedures.
Back up to Payroll for payroll processing.
Investigate complaints and recommend corrective actions as necessary to resolve employee issues.
Manage company immigration process for multi-national managers and employees entering into the U.S. for various types (L-1A’s, L-1B’s, H-1B’s, TN’s) and manage permanent residency process for employees.
Ensure HR compliance with employment laws.
Sourced and implemented recruitment process to support people growth.
On boarded and off boarded employees worldwide.
Conducted personnel file reviews and I-9 audits.
Identifies and implements process improvements and controls.
Analyzed and modified benefits to establish competitive programs and ensure compliance with legal requirements.
Manages property and casualty policies and claims globally.
Reviews and audits compliance of client and sub-contractor insurance requirements.
Analyzed and modified property and casualty insurance to ensure compliance with legal requirements, client contracts, and locally admitted policies globally.
Review and managed the resolution of workers compensation and auto claims.
DOT Compliance and MVR tracking.
Work with Safety Department on investigations of claims and injuries as needed.
Additional Experience
Industry - Food Service
Shift Manager. Assistant Manager, and Manager Fast Food
Staff Management
Inventory control
Cash balance and reconciliation
Education & Affiliations
Graduate - Sealy High School, Sealy, Texas
Licensed Texas Life and Health Insurance Agent
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