THERESA TIEMAN

Maineville, OH ***** 513-***-**** adik73@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic retirement and benefits coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of annual enrollment process, retirement pension options and company life insurance / death benefits. Motivated to learn, grow and excel in human resources.

SKILLS

• Benefits explanation

• Salesforce

• Peoplesoft

• MS Office

• Employee enrollment

• Written and oral communication

• Problem resolution

WORK HISTORY

HR Services- Retirement Plans Analyst II, 06/2019 to 06/2020 Macy's, Inc. – Cincinnati, OH

Worked one on one with beneficiaries of deceased former employees. Researched, created forms/documents, compiled, and reviewed files to process pension benefits. HR Services-Life Events Researcher, 06/2012 to 05/2019 Macy's, Inc. – Cincinnati, OH

Worked one on one with family members / beneficiaries of deceased former employees for benefits, final pay, tax statements. Researched and reviewed all files for 401K, pension, and life insurance benefits. Coordinated life insurance assignments with funeral homes and finance companies. Created forms, compiled records, reviewed completed claim/election forms and forward on for payment. Assisted with Annual Enrollment for employee benefits. Furniture & Bedding Customer Service Representative, 09/2008 to 05/2012 Macy's, Inc. – Cincinnati, OH

Provided tier 1 customer service and backline support for furniture and bedding purchases. Researched and resolved issues about merchandise, sales, and deliveries. Reviewed and processed requests for price adjustments.

ADDITIONAL INFORMATION

Active in former employer's activities for Bag Hunger, United Way, and Arts Wave. Former Cub Scout Den Leader. Organized and led 8th grade class trip for Our Lady of the Sacred Heart School. Served on Reading Little League Football Board. Served several years as Room Mom for local schools.