Professional Summary

Skills

Work History

Amila Beslija

**** ******** **., ** *****, MO 63129 • 314-***-**** • adijvn@r.postjobfree.com Committed and hardworking manager with 20+ years of experience directing catering and convention service. Well-rounded leader with talent for supervising employees, attention to detail and excellent organizational skills.

Proven success in leadership, operational excellence and organizational development with keen understanding of elements of food and beverage business. Strategic Planning

Scheduling

Recruitment

Cost controls

Operational improvement

Organization

Team management

Evaluate employee's job performance

Project organization

Communications

Employee Relations

Payroll Processing

Director of Banquet Operations, 11/2012 to Current Hilton St. Louis At The Ballpark – St. Louis, MO

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction

Set schedules for 40+ staff by planning and designating shifts and hours for 40000 square feet meeting space

Established banquet team that became standard for other LHM properties to strive for Recruited top-notch employees for banquet servers/bartenders and banquet set up positions Motivated staff to perform at peak efficiency and quality Banquet Manager, 04/2005 to 11/2012

Hilton St. Louis Frontenac – St. Louis, MO

Set schedules for 40 employees and 5 supervisors by planning and designating shifts and hours for 23000 square feet convention space

Orchestrated positive customer experiences at all stages by overseeing every area of banquet Education

Accomplishments

operations

Managed Kosher events and multicultural weddings

Created constructive relationships with catering, sales, kitchen and audio visual departments Assistant Banquet Manager, 01/2004 to 04/2005

Hilton St. Louis Frontenac – St. Louis, MO

Orchestrated positive customer experiences at all stages by overseeing every area of banquet operations

Motivated staff to perform at peak efficiency and quality Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages Banquet Captain, 05/1999 to 01/2004

Hilton St. Louis Frontenac – St. Louis, MO

Oversaw timeliness and quality of food delivery at high-volume events Supervised set up of banquet food stations and coordinated service to multiple dining areas Associate of Arts: Business Management, 1992

Faculty of Economics - Bosnia And Herzegovina

Supervisor of the Year 1999 Hilton Frontenac

Department of the Year 2004 HF

Manager of the Quarter 2005 HF

Manager of the Year 2006 HF

Department of the Year 2009 HF

Manager of the Quarter 2011 HF

Manager of the Quarter 2013 Hilton at the Ballpark Hospitality Hero Award 2017 America Center

Manager of the Quarter HBP

LHM Culture Leader of the Year 2019 HBP LHM

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