adijuz@r.postjobfree.com

630-***-****

**** ******** ****, *******

Park, IL. 60133

CHRISTINA

FREELAND

@

h

a

Highly motivated, multi-talented and positive individual with great organizational and communication skills. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment.

PROFESSIONAL SUMMARY

SKILLS

• Excellent communication

ISO/IATF Internal Auditor Certific

ation

•

• Risk Management Certification

Management Development Acade

my Graduate - PMA

•

• Leadership

• Powerpoint

• Microsoft Word

• Risk mitigation strategies

• Quality standards adherence

• Data review

• Workplace safety

• Recordkeeping and reporting

• Extremely organized

• Excel proficiency

• Data entry

• Quality assurance requirements

• Risk management

• Regulatory compliance

• Oral and written communications

Scheduling and calendar manage

ment

•

• Product knowledge

• Hazardous materials handling

• SPCC/SWPPP/MSGP

• Records management

• Gap analysis

• Multi-tasking

• Rapport building

• Samples comparison

• Sales and marketing

• Researched sales leads

• Qualifying and prospecting leads

• Project coordination

• Detail-oriented

ODM Tool & Manufacturing Co. Inc - IATF/ISO Assistant McCook, Il. • 02/2016 - 09/2019

Smart Cleaning Co - Owner

Hanover Park, IL • 10/2014 - 04/2019

KDM - Inside Sales And Marketing

Carpentersville, IL. • 01/2013 - 06/2014

WORK HISTORY

• Auditing and Maintenance of the Quality Management Systems

• Certified in APQP

Certified Internal Auditor of the following ISO14001:2015, ISO9001:2016, IATF16949

•

• Efficient in Excel Microsoft Word, Jobboss and Microsoft Office Performed internal audits of departmental operations, developing risk assessments and conducting process walkthroughs to ensure compliance with documented processes

•

Investigated discrepancies that were discovered during auditing process

•

• Performed strategic planning, execution and finalization of audits

• Identified and reported audit issues

• Performed Risk Assessments

• Managed and distributed employee training records Wrote Job Descriptions as well as Work Instructions and other various internal documents

•

• Maintained various spreadsheets displaying statistical data Worked within Excel to compile and review information with pivot tables and charts

•

Responsible for maintaining general cleanliness to both private residences as well as businesses

•

• Providing in home/office estimates

• Conducted target market research to scope out industry competition Managed day-to-day business operations, including accounting and marketing

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Consulted with customers to assess needs and propose optimal cleaning solutions

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• Finding leads for three sales representatives

DeKalb High School

DeKalb, IL

High School Diploma

ISO 9001:2015 / IATF 16949:2016

Internal Auditor

ISO 31000 Risk Management

Essentials of ISO 14001:2015

Advanced Product Quality Planning

(APQP)

ISO 14001:2015 Internal Auditor

(Environmental Management

Systems)

Microsoft Excel 2007/2010 Basics

Microsoft Excel 2007/2010 Beyond

the Basics

Advanced Microsoft Excel-

Macros,Pivot Tables and Charts etc..

Graduate of the Precision

Metalforming Association -

Management Development

Academy(2018)

• Territory management

• Cold calling

• Self-motivated

• People-oriented

EDUCATION

CERTIFICATIONS

Nick's Pizza and Pub - Server

Elgin, IL. • 05/2006 - 06/2014

Create and plan qualified trips for sales representatives as well as VP of sales

•

• Use of Excel to create quotes for both new and existing customers

• Keeping and maintaining accurate up to date information on clients Worked with Constant Contact to reach out to perspective as well as existing clients by creating emails/promos and charted the success/failure results

•

Responsible in preparing powerpoint presentations/brochures for the VP of sales and Sales Reps

•

Oversaw, maintained and ensured a high level of quality from start to finish

•

Began work with two colleagues in developing relationships on the west coast for internal sales team

•

Met with shipping manager regularly to receive the best shipping options and rates

•

Maintained complete knowledge of all products, services and procedures

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Assisted customers with product selection and customization requests

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• Aided in developing and managing plans to grow territory Organized company files and created support system to decrease workload and increase productivity of account managers

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Maintained account information accuracy by communicating frequently with salesmen and account executives

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Educated clients on new products and services and updated account information to maintain high standards of client service

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• Visited customer locations to determine needs

Handled inbound call to provide callers with product and service information and generate quotes up to 250k sheets

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Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts

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• Completed Server 201 classes

• Completed Leadership 301 class

• Basset Certified 2006 thru 2014

• Illinois State Food Safety and Manager Certification 2014

• Trained new servers through shadowing, leading and coaching Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

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Worked with POS system (Aloha) to place orders, manage bills and handle complimentary items for dissatisfied customers

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Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints

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Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags

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Delivered orders in timely manner and corrected all issues to ensure guest satisfaction

•

Contact this candidate