Belinda K. Biles

Northwest Arkansas Area 404-***-**** adiju7@r.postjobfree.com www.linkedin.com/in/belindabiles

Contracts Manager / Contracts Negotiator / Program Manager / Product Manager

Bright, confident product and program manager with complimentary contracts/sourcing/senior buyer skills who has over 25 years of substantive, results-driven experience in areas such as international HR services products/technical programs, global strategic sourcing, procurement, contracts negotiation, full contract life cycle management, risk assessment, and compliance. Experience includes the areas of: Healthcare, IT, Finance, Entertainment, Aviation, Telecommunications, Labor Services, Manufacturing, Consumer Goods, and Marketing. Known as an assertive, effective communicator with internal and external clients - including high level executives. Proven success working with project and cross-functional teams. Possesses a high degree of ingenuity, creativity, and innovation. Member of NCMA and IACCM. Certified Product Manager, Scrum Master, Program Manager. Core competencies include:

Product management: At Walmart, current role includes managing a suite of products in the benefits/compensation technology services area of GBS. These products include Associate Discount Card services for global associate population and Equity for the global associate populateio.

Program management. At Walmart, served as one of the key leaders on several large-scale, strategic efforts including the Storewide Wi-Fi Refresh Project and the Storewide Switch Refresh Project. Led efforts to drive down overall costs to align with EDLC/EDLP methodology, implemented Agile methodology to achieve significant cost savings and delivered under budget and ahead of schedule. Developed new processes to allow for increased speed and risk mitigation creating Super Integrator program. Created new contractual agreements and process to streamline key services on a global scale.

Contract management. At Walmart, served as global SME for Cisco contracts and overall relationship. Successfully restated master Agreement, replacing paper that was 16 years old with a forward-looking, global agreement. At McKesson, averaged one contract per day ranging from $1.5M to $20M. For instance, managed an Assignment and Assumption Agreement with Catholic and Jewish Hospitals involving 57 facilities, total contact value of $20M. At Rinnai, managed an OEM contract with A.O. Smith with complex intellectual property licensing language and channel of sales definition; the contract was valued at $7.5M across three years.

Contract negotiations and drafting. At Walmart, successfully and consistently achieved cost savings on an annual basis exceeding goal by 20%. Created strong synergistic-focused relationships with business partners to focus on value and define success. Strong negotiator, skilled drafter, and organized manager who proactively engages key stakeholders to identify expected deliverables and ROI from a contract. At Delta, renegotiated terms for a $1.5M research agreement with Gartner Research Group resulting in a cost savings of 25% in first year and 50% in second year. At Rinnai, structured a tiered contract that reduced exposure $5M, or 12%, across three years.

Risk, exposure, compliance and liability analysis. Proven ability to assess real or potential exposure to the organization from either a financial liability or other area of risk. Soon after joining Rinnai, canceled or renegotiated high-dollar marketing contracts and saved millions of dollars. For instance, negotiated the cancellation of a contract with NASCAR and saved $8M. Renegotiated a contract with Cal Ripkin and saved $2.8M.

Healthcare Contract Management. At NASCO (owned by Blue Cross Blue Shield entities) and McKesson, managed and drafted complex multiple facility agreements for proprietary software, medical technology, systems, and hardware, including maintenance, and labor services.

Global Strategic Sourcing. At The Coca-Cola Company and Panasonic, successfully and proactively engaged with project management teams to realize cost saving benefit of greater than $400 million dollars due to strategic negotiations with proposed suppliers / vendors.

IT Procurement. Success in managing RFP/RFQ/RFI program for clients resulting in competitive pricing from vendors/suppliers. Averaged realized savings per negotiation between $1 million - $40 million dollars, depending on project scope and implementation stages.

Professional Experience

2014 – Present Walmart Corporate Offices Bentonville, Arkansas

Staff Technical Product Manager, People Services – Enterprise Business Services (Compensation Technology Team): 2019 – Present

Expert in all product groups within a domain plus solid understanding of other domains with interrelated dependencies in both vertical and horizontal organization

Understands/Reviews/Guides all teams efforts within a Domain Area while aligning the contribution to the overall Domain commitments to deliver for the Fiscal Year. Guides at Domain Level

Leads the development of Walmart Global IT programs by determining business readiness; forecasting projected expenses; developing and managing program budget; establishing metrics to ensure adherence to established expectations; developing capital and resource plans; developing project timelines and deliverables; ensuring successful delivery; and providing feedback regarding project success

Maintains awareness & provides guidance/approval for designs across all product groups within assigned domain. Ensures alignment with end user needs, stakeholder’s expectations, domain strategy, & both business and technical direction for the area

Guides and challenges appropriately at the Domain Level for: requirements, business cases, value metrics, user acceptance testing

Actively participates in developing roadmap for the assigned Domain while providing input to the overall Portfolio Roadmap

Participates & provides guidance during release & deployment plan planning, ensuring no conflicts among all scheduled releases & deployment plans for the domain; Validates change readiness & ensures proper change management is in place

Review & challenge changes appropriately; provide guidance at domain level

Facilitates domain-level meetings using judgement to communicate with all levels of leadership; provides guidance to JTPMs/TPMs/STPMs and assesses/grows both their judgment & communication

Sr. Technical Program Manager/Product Manager, Global Business Services – People Services (Benefits Technology Team): 2018 - 2019

Manages a large portfolio of projects through their lifecycle phases to successful completion by serving as the project lead (for example, scrum master) for multiple projects; collaborating with project stakeholders to develop project strategy and overall goals; developing overall program roadmap and schedule; assigning team roles and responsibilities; identifying and managing critical path workflows and cross-functional dependencies; collecting and analyzing project metrics to manage initiatives and drive accountability for the accomplishment of overall project objectives; identifying and procuring resources from resource managers; preparing and maintaining a project risk assessment; developing and executing plans for managing risk; escalating and communicating program related issues; and presenting project status updates to senior leadership and key stakeholders.

Manages geographically distributed teams, offshore development teams and third-party vendors (for example, software vendors, hardware vendors, photo vendors, content providers) by coordinating internal and vendor schedules and priorities; integrating teams and vendors into project strategy; communicating progress status; evaluating system capabilities and ensuring sustainable functionality; ensuring delivery of proper functionality; and managing communications from vendors to internal stakeholders.

Leads the development of Walmart Global IT programs by determining business readiness; forecasting projected expenses; developing and managing program budget; establishing metrics to ensure adherence to established expectations; developing capital and resource plans; developing project timelines and deliverables; ensuring successful delivery; and providing feedback regarding project success.

Sr. Services Category Sourcing Manager/Sr. Negotiator, Global Business Services – Indirect Spend Management, US (Hardware, Software, Telecom, and Professional Services): 2014 – 2018

Negotiated the largest telecom contract in Walmart’s history with AT&T for chainwide service provider for Wi-Fi and telecommunications services while leading the Telecom Sourcing Team.

Successfully renegotiated the Global Maintenance and Support Agreement with Cisco for 24/7, next business day, 365 global services and support realizing annual cost savings of over $30 million. Locked in term for 7 years.

Created preferred vendor pilot program to leverage efficiencies of Walmart’s Tier 1 installation vendors where the vendors became the strategic sourcing partners on behalf of Walmart allowing us to move forward faster from end-to-end. Stood up the ‘Data Center of the Future’ in 90 days through this innovative program.

Led Managed Services team for Professional Services and restructured the way Walmart managed its service vendors. Resulted in cost savings of over $80 million annually by moving vendors to SOWs with defined deliverables, SLAs, and penalties for missed deadlines.

Key member of negotiations team for NCR point of sale, scanners, and services.

Designed program management technique to effectively deliver the hardware and professional services for the chainwide Wi-Fi Refresh program across 3 years for Walmart’s entire footprint in both the US and Puerto Rico. Negotiated rates with installation vendor based on footprint type which led to an estimated savings across the life cycle of the program of $50 million.

2014 – 2008 Consultant Atlanta, Georgia

Strategic Sourcing Manager / Contracts Manager / Contracts Negotiator (independent consultant)

Consultant with The Coca-Cola Company, Panasonic Automotive Systems Company of America, Verizon Wireless, Yokogawa, McKesson Technologies, Rinnai America

Drafting Master Agreements, Statements of Work, Amendments, Addendums, Change Orders pertaining to IT Services in the Healthcare Claims Processor industry. Client base consists of some of the largest Blue Cross Blue Shield Plans.

Proactively engaging with Finance and Client Delivery Engagement teams to create effective cost models and margin recognition.

Leading process review to identify risk, create mitigation strategy and conducting gap analysis with Account Managers, Technical Team and Customers to ensure required approval process is streamlined and seamless, anticipating Executive Team's questions and concerns.

Leverage project management skills to develop and implement standardized templates, processes, and procedures to reduce turn-around time in Contract Life Cycle Management.

Develop and implement 'real time' process by which key stakeholders can have clear visibility as to status of Agreement and any outstanding tasks - quickly identify bottlenecks in process thereby delaying execution.

May – November 2008 The Federal Reserve Bank of Atlanta Atlanta, Georgia

Contract Administrator

Researched key subject areas and created briefing books for new leadership.

Subject matter expert for department regarding policy, protocol, and procedures.

Trained new employees and developed orientation materials.

Redesigned distribution process for monthly employee programs reducing errors.

Served as departmental liaison with other departments.

2005 – 2008 Turner Broadcasting System Atlanta, Georgia

Contract Manager / Administrator / Negotiator

Managed staff of three (3).

Negotiated terms of production for customized executive level premium items.

Negotiated pricing, delivery, and fulfillment.

Partnered with Finance Team to ensure timely payment of invoices.

Created approval system for design, logo usage in accordance to company policies.

2004 – 2005 Alan C. Barber & Associates Atlanta, Georgia

Practice Administrative Manager

Managed staff of three (3).

Successfully negotiated commercial lease for office of full-service CPA firm.

Negotiated contract terms for all vendor agreements; drafted client service agreements – including commercial.

Developed standard operation procedures (SOPs).

2001 – 2004 Delta Air Lines / Delta Technology Atlanta, Georgia

Contract Manager / Administrator / Negotiator

Managed staff of five (5).

Renegotiated terms for $1.5M research agreement with Gartner Research Group.

Administered and managed deliverables and deadlines for $10M proprietary software agreement including the development of NDAs, SLAs, SOWs, and resource allocation projections.

Prepared engagement letters, statements of work, confidentiality agreements, and other key documents for signature ion accordance to specifications outlined by Project Management Team.

Developed key tracking reports to show usage by project by division personnel resulting in key streamlining and more effective invoicing. Negotiated new terms pertaining to user approval, access, and reporting.

Revamped security protocol to ensure only authorized users working on approved projects had access to vendor’s resources.

Partnered with Finance Team to create protocol for invoice review, approval authority, and remittance schedule.

Interfaced with various internal business units to ensure quality contracts were drafted including proprietary software licensing and usage. Leveraged analysis of data to identify key factors.

1999 – 2001 Chick-fil-A Atlanta, Georgia

Contract Administrator / Manager / Negotiator

Created submission process for press kits for speakers and musicians who wanted to be considered for annual, week-long off site corporate seminar event attended by approximately 4000 people.

Presented recommendations for final participants to executive committee.

Drafted engagement letters and negotiated payment terms and critical key items (e.g. travel, accommodations, per diem, transportation, POS set up for on site merchandise).

Coordinated scheduling with other key event teams.

Conducted site review and managed creative solutions to real-time challenges.

Education and Professional Development

Northwestern Kellogg School of Management Executive Education program: Product Strategy: Discovering, Developing, Managing, and Marketing Products as a Business. (micro MBA)

A.S., Business Management Art Institute of Atlanta Bachelor’s Degree Masters Degree B.S., B.A, MBA

Combined with the above, additional coursework is equivalent to five years of full-time college (Bachelor and Masters Degree): Georgia State University, Clayton State University (paralegal courses, business law, entertainment law, and copyright law).

The “Project Success Method.” This course provides the knowledge, skills, and organizational systems required to manage projects successfully. PSI is a Project Management Institute (PMI) Registered Education Provider.

The total number of years of education is equal to a Bachelor’s Degree and Master’s Degree combined.

Professional Affiliations

Member of National Contracts Management Association (NCMA)

Member of International Association for Contract and Commercial Management (IACCM)

Proficiencies

Microsoft Office Suite, Roadmap, Jira, Confluence, Microsoft Teams

Lotus Notes, SAP, Siebel, SharePoint, Domino, eCounsel, iManage, Selectica, Ariba, Worldox, eSourcing, Visio

Certifications

Certified Master Negotiator – The Gap Partnership

PMP

Scrum Master

Product Owner

Dale Carnegie Leadership Emersion

alating critical contract issues to Risk Managers and other key internal constituents to ensure timely and appropriate resolution

Working closely with engagement teams to propose and support n ensuring timely and appropriate adjustments to contract schedule, price or other terms as circumstances dictate

ship and, in many cases, Client procurement officials

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