CHINNURAJ

Email: adijt8@r.postjobfree.com

Phone (M): +919*********

To make a sound position in corporate world and work enthusiastically in team to

achieve goal of the organization with devotion and hard work

PROFILE

Well organized and dedicated with positive attitude

High level of personal commitment and ready to face challenges

Exceptional leadership qualities and ability to interact with all kinds of people

Excellent writing skills and effective communicator

Proficient in service field

CAREER HIGHLIGHTS

Extensive knowledge in automobile engineering, repairs and maintenance techniques

Extensive knowledge of Doha ( Qatar ) in job controller Toyota and Lexus vehicles

Excellent problem solving skills that help detect and analyze a problem and find solutions

Strong observational and investigative abilities that help detect a problem

Ability to extend courteous, friendly and timely services to customers

Achieved stated targets of the company within the time constraint

PROFESSIONAL EXPERINCE

PRECISION TUNE AUTOCARE OPAL MARKETING OMAN ( MUSCAT )

Asst.Center Manager ( Service ) : November 2018 to till date

Greet all customers upon arrival

Check Service history

Provide cost & completion time estimates

Ensure all customer request are documented

Identify and recommend additional work if necessary

Provide estimated charges and delivery time

Keep customers informed of changes in work required from original estimate for:1. Cost

2. Delivery Time 3. Obtain Customer, authorizations for additional jobs etc...

Confirm all customer requests have been completed

Check vehicle cleanliness

Explain work done to customers

Ensure price value when reviewing charges

Recommend next maintenance interval

Offer replaced parts

Thank and see off the customer

Contact Customers within 72 hours to evaluate satisfaction

KPF PVT LTD BALLARI

Quality Manager: January 2017 to October 2018

Building and maintaining profitable relationships with key customers.

Overseeing the relationship with customers handled by your team.

Resolving customer complaints quickly and efficiently.

The relationship with the customers by proper analysis company can provide

better service and maintain a good customer relationship.

Examines vehicles and equipment requiring paint and body work, determines

work to be performed

Schedules vehicles and equipment into the shop and establishes priorities for the

performance of work

Assigns work to mechanics, supervises work performances and inspects

completed work

Provides training and guidance to mechanics as required

Orders tools, parts and material required to perform paint and body work,

provides advice to parts room personnel and selects and stocks paint and body

repair supplies

Completes performance evaluations, assists in the hiring of new mechanics and

initiates requires disciplinary actions

ABDULLAH ABDULAGHANI & BROS.CO.W.L.L DOHA QATAR

Junior Job Controller : August 2015 to November 2016

Plan available hours and Plan job assignments

Review all job Cards before dispatching to Technicians

Assign job to Technicians based on skill level and Assign job completion time

Follow – up on job completion time

Assign and track all sublet repairs

Confirm all service labour charges are accounted for. Review all repair

Route all copies of the job Card to their appropriate destination. processes &

their completion

Inform SA of work completion

RNS MOTORS LTD., BANGALORE

Service advisor: February 2012 to February 2015

Greet all customers upon arrival

Check Service history

Provide cost & completion time estimates

Determine need to retain old parts and if car wash needed

Ensure all customer request are documented

Indentify if warranty, repeat repair or customer waiting

Identify and recommend additional work if necessary

Provide estimated charges and delivery time

Keep customers informed of changes in work required from original estimate

for: 1. Cost 2. Delivery Time 3. Obtain Customer, authorizations for additional

jobs etc...

Confirm all customer requests have been completed

Check vehicle cleanliness

Update warranty booklet as required

Explain work done to customers

Ensure price value when reviewing charges

Recommend next maintenance interval

Offer replaced parts

Thank and see off the customer

Contact Customers within 72 hours to evaluate satisfaction

Record findings & report feedback to Manager

PRATHAM MOTORS PVT. LTD., BANGALORE

Service advisor: March 2008 to February 2012

Responsible to guide the customers on maintaining their vehicles and ensuring

efficient performance of the vehicles

Identify the mechanical problem of the vehicle by hearing customers

complaints and performing test drive of the vehicle

Estimate the extent of work, prepare quotations and obtain approval from the

customers

Prepare work orders highlighting description of customers complaint and

assign technician to perform the repair works

Oversee the work of technicians and provide them assistance for complex

repair work

Check completed vehicle repairs for quality assurance by performing test drive

of the vehicle

Contact customers after repair to take delivery of the vehicle

Advise the customers on using the vehicle appropriately and ensuring regular

servicing and maintenance to the engines

Follow-up with customer for feedback on service satisfaction and identify any

learning for future improvements

BHAGYODAYA MOTORS PVT. LTD. TATA AND FIAT DEALER HOSPET

Service advisor: February 2006 to January 2008

Welcome customers into the service station, receive enquiries and schedule

service repair appointments

Examine the vehicle and acquire important details its performance, mileage,

any previously repair work done

Estimate the total cost and time required to do the service and accordingly

update the customers as well obtain the approval to proceed on servicing the

vehicle

Regular inspection on the progress of the work done by the technician while

servicing the vehicle

Contacting the customer when any additional problems are discovered and

obtaining approval to perform the additional work

Test drive with customers the repaired vehicle to confirm the problem have

been addressed by the technician and are resolved

Inspect carefully every hard copy of the completed repair work order to make sure

repair completeness and accuracy of charges before turning it in for close-out

Ensure comprehensive re-delivery check of vehicle, ensuring cleanliness and

that all items are intact

Arranging courtesy vehicles whenever applicable

Handling customer complaints and maintaining high customer satisfaction

standards

Establish long-term positive relationships with customers

DEVANAND AUTOMOBILES PVT. LTD., GULBARGA

PDI In charge & final inspector: May 2003 to December 2006

Manage the overall process of functional

Visual inspection of the vehicle before delivery

Ensure adherence to quality processes of inspections as per the PDI guidelines

Through PDI Supervisor and his team of technicians and washers ( for

thorough cleaning and washing )

Check the car again. Look for any signs of repair work / damage such as paint

difference, dents etc., even the interiors should be squeaky clean

Check that all lights and electric accessories are working fine

Check that the spare wheel is fresh. And that all related tools

Ensure that there is enough fuel in the car. At least to get you to the nearest

petrol pump

HEERA MOTORS MARUTI AUTHORIZED SERVICE STATION, RAICHUR

Technician: October 2000 to April 2003

Performed regular vehicle maintenance tasks, oil changes, lubrications and tune ups

Identified mechanical problems of cars manually or by means of computerized

diagnostic tools

Replaced damaged parts of vehicle

Adjusted repaired systems to predefined specifications

Overall condition of vehicle and future repair requirements

Followed checklists to make sure that all critical parts are inspected

Repaired different parts of automotive systems

Informed Supervisor for additional job

Recheck all jobs and customer complaints

EDUCATION

Diploma Automobile Engineering from D.V.S. Collage, Shimoga – India

PERSONAL DETAILS

Date of Birth : 11th April 1982

Language : English, Hindi, Kannada, Telugu, Marathi

Nationality : Indian

Marital Status : Married

Sex : Male

PASSPORT DETAILS

Passport No : K7160502

Place of Issue : India

Date of Issue : 08/10/2012

Date of Expiry : 07/10/2022

DECLARATION

I hereby declare that the details furnished above are correct to the best of my

knowledge and belief

Chinnuraj

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