Contact Details Customer Care
Resume:
Curriculum Vitae
Mbali Mashao
Geographical Information
Home Address
:
Arcadia
Pretoria
0083
Postal Address
:
Same as above
Work Address
:
Jean Park Chambers
Building 1, 1st Floor
252 Jean Avenue
CENTURION
Cellular Telephone Number
:
Business Telephone Number
:
Personal email Address
:
adijsi@r.postjobfree.com
Personal Information
Surname
:
Mashao
Maiden Surname
:
First Name
:
Mbali
Identity Number
:
Date of Birth
:
11/03/1988
Nationality
:
South African
Home Language
:
Sesotho
Other Language
:
English, Afrikaans, Isizulu, Isixhosa. Setswana
Fully Bilingual
:
Yes
Criminal Offences
:
None
Health
:
Execllent
Tertiary Qualifications
Institution
:
Boston City Campus
Qualification
Year
:
:
National Certificate in Advertising
2009
Subjects
:
*Windows XP
*Keyboarding
*Intro to PC
*Recording raw data
*Gather, report and interpret business related information.
*Present into in report format
*Producing accounting reports
*Numeracy skills
*Managing time productively
*Comply with organizational ethics
*Demonstrate an understanding of advertising products
*Demonstrate an understanding of the competitive environment
*Handle range of customer complaints
*Identify customers of the business
*Liaise with range of customers of a business
*Use knowledge of self to make a life decision the creative world
*Generate information and reports for internal
and external use.
Tertiary Qualifications
Institution
:
UNISA
Qualification
Year
:
:
BA Communication Science
Current
Secondary Qualifications
Last School Attended
:
St Ursulas High School
Highest Standard Passed
:
Matric
Subjects Passed
:
English
Afrikaans
Geography
Business Economics
Home Economics
Speech and drama
Work Experience
MIE
November 2016 - Current
Position:
Customer care consultant
Duties and responsibilities:
Responsible for frontline duties and handling client queries
Taking incoming calls
Responding to emails from clients
Sorting of documents to correct folders on the system
Liaising with the verifications department to assist clients with verification feedback
Redirecting calls to different departments
Reception duties
Assist clients with technical errors on our MIE systems
Merchants ( Mercedes benz SA)
July 2014 – November 2016
Position:
Roadside assistance call centre consultant
Duties and responsibilities:
Capturing customer details using the Citrix system
Log client breakdown
Assist client with locating the nearest most available technician using GIS.
Assisting clients with complaints
Arranging rental vehicles for clients
Assisting and following up on repatriation of vehicles
Assisting clients with towing.
Development skills course
Company: Merchants
Buddy at work: Skills development
programme
Modules:
Personal Mastery
Mentoring skills
Coaching skills
Prioritising and time management
Stress Management
Emotional intelligence
World of Work
Reference
Merchants (Mercedes Benz)
Name:
Pumza Menzi
Position:
Quality Assurance manager
Contact details:
Merchants (Mercedes Benz)
Name:
Sarveshan Chetty
Position:
Supervisor
Contact details:
Managed integrity evaluation (MIE)
Name:
Ephraim Swele
Position:
Call centre manager
Contact details:
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