PROFILE SUMMARY

Rizamae C. Calumay

Al Rigga, Dubai UAE

CONTACT INFORMATION

Mobile: +971-***-***-***

Email: adijju@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth : 30th January 1994

Nationality : Filipino

Gender : Female

Marital Status : Single

Languages : English & Tagalog

Visa Status : Visit Visa

AREAS OF EXPERTIES

Soft Selling, Cold Calling

Lead Generation and

Appointment Setting

Client Relation and Customer

Service

Reporting and Documentation

Data Entry, Invoices and

Statement of Account

Accounts Payable and Accounts

Receivable

Well versed with MS Office –

Word, Excel, PowerPoint and

Outlook

EDUCATION

Bachelor in Business

Administration

Major in Business and Marketing

Management (2010-2014)

Central Philippine University

Iloilo City, Philippines

A highly competent, motivated and enthusiastic person with a valuable working experience. Well articulate and proactive in providing Telesales, Admin Support and Customer Service works. Moreover, I possess excellent communication, relationship-building and professional administrative skills and would deliver work output by achieving results in a fast-paced environment.

Ready and qualified for the next stage in a successful career in finding a position that allows me to use my talents and fulfill the needs of members and clients and begin a career with potential for long-term advancement.

WORK EXPERIENCE

TELESALES EXECUTIVE

Newfield Exhibition Organizing

M3, Zakhir Business Center, Abu Hail, Dubai

February 2020 – May 2020

Company Industry: Event Services

Key Responsibilities

Generating and qualifying leads.

Managing outbound and inbound calls.

Calling existing and potential clients to explain about the company events with courtesy and professionalism.

Clearly communicate and educate prospective clients the features and benefits of the company and our packages offer.

Processing client’s registration online.

Sending and responding emails to provide event information and pricing model to existing and prospect clients.

Effectively balance new lead generation versus follow up efforts for creative strong follow up plan that will allow a greater efficiency.

Understand the unique needs of different types of events, such as corporate events and other social events.

Consistently meet or exceed individual monthly sales goal and quota.

ADMIN COORDINATOR

Bloom Innovations Portal LLC (Tauseel)

Lake Central Tower, Business Bay, Dubai, UAE

April 2018 - January 2020

Company Industry: E-Commerce and Courier

Key Responsibilities

Handling basic office duties, such as answering and routing phones, responding to emails, maintaining employee, financial, client records, data entry and reporting.

Setting appointments for the Sales Manager and CEO.

Handling operations by monitoring the system as well as collecting and distributing couriers and parcel.

Answering customer inquiries and client’s questions about our terms and conditions, services, prices and availability.

Resolving customer and client’s complaints by investigating problems, developing solutions, preparing incident reports and making recommendations to management.

Ensuring that the office is well-maintained, organized, and secure.

Managed accounts payable, receivable and budget as well as preparing expense reports.

Preparing invoices, bills, monthly consolidations and Statement of Accounts of each clients and external partners.

Processing all petty cash payments, staff reimbursements and other miscellaneous payments.

Posting customer payments by recording cash, cheques, and bank transactions.

Maintain an orderly filing system and resolving discrepancies.

Ensure all transactions are posted and assist with month end closing. CUSTOMER SERVICE REPRESENTATIVE

Startek Iloilo- Amazon.com

Iloilo City, Philippines

August 2016 – November 2017

Company Industry: BPO

Key Responsibilities

Taking high volume of inbound calls in a daily basis.

Proficiently and professionally responded to customer questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

Processing return, replacement and refund of new and existing customer.

Researched more complex issues regarding delivery follow-up, order tracking.

Assisting customer to navigate our website while placing orders online.

Respond to customer emails and preparing documents.

Fulfills customer requests by clarifying desired information, completing transactions and forwarding requests.

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

Input data into the company computer platform to keep each customer record updated. INSIDE SALES REPRESENTATIVE

Qouth Call Center

Iloilo City Philippines

January 2015 – June 2016

Company Industry: BPO

Key Responsibilities

Making outbound calls and cold calling for prospect clients.

Providing information about product and services features, prices and recommended best possible deal.

Performed the tasks of gathering, recording customer information and making high volume of calls.

Maintained accurate, current knowledge of new advertising campaigns to implement changes.

Keeping records of calls and sales, record useful information

Sending emails to the customer and everyday reports to the CEO. Reference

Available upon request

Contact this candidate