MAHIB UL ALAM

***, ******** **** (now Roy Nagar Place)

Bansdroni, Kolkata – 700033

Handy: (91-983*-***-*** Email: adijd9@r.postjobfree.com

BUSINESS PROFILE

A self-managed and result-oriented Administrator with twelve years of experience in Administration, Soft skills, Financial Planning, Budgeting, Contract Negotiation, RFP/Bid Development, AMC Management, Vendor Management, Facility Management, F&B and Canteen Management, Liaison with Government authorities, Compliance, Event Management, Employee engagement, Capacity Planning, Physical Security, Crisis management, Risk Mitigation, Transition Management, Innovation, Creative adoption, Brand Creation, Training/Development, Shared Services, MIS Administration, and Client Relations.

Experienced in handling big and small teams sizes as per their standard of work and team formation, with proper resource utilization. Premier clients : Wipro, Tata Consultancy Services and Cognizant Technology Solutions from Feb 2007 and till date

Strategic Administration Manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive projects to successful completion, exceed customer expectations and achieve customer delight.

PROFESSIONAL EXPERIENCE

Executive – FMS

IPMSL - Kolkata

Feb 07 to Mar 08

Asst Manager

CBRE – Kolkata

Apr 10 to Mar 14

Sr Manager

CBRE - Pune

Oct 19 & till date

Sr Executive

CBRE - Kolkata

Mar 08 to Apr 10

Manager

CBRE – Chennai & Pune

Mar 14 to Oct 19

About: CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services firm (in terms of 2012 revenue).

About: Cognizant Technology Solutions Corporation is an American multinational information technology, consulting and business process outsourcing company. It is headquartered in Teaneck, New Jersey, United States, North America. Cognizant is included in the NASDAQ-100 and the S&P 500 indices.

Report to Associate Director - Administration with full accountabilities for the following areas:

Drive performance of whole gamut of services under Administration department like, Technical, Soft Service departments like House Keeping, Food and Beverages, Security, Guest Relations & Event Management, Capacity Planning, Transport and Commercials.

Represent CBRE team and drive performance as per the SLA for different sub towers like HSE, Food and Beverage, Hospitality, Soft Service executing important tasks relating to service delivery of varying from Training, Motivating, Monitoring, Knowledge Transfer, Automations.

Escalation Management: Handling escalation for associate/project queries, issues, dissatisfaction.

Transition Management – Preparing road map / timelines for newly won facility, work on road map with OEM, Vendor partners, internal staff by organizing meeting, knowledge transfer, preparing SOPs/ framing polcies and implementing at site. (includes working with logistics team for de-bonding / approval for scrap in case of imported goods, movement of scrap / waste management in-case of refurbishment projects).

Budgeting and Financials – Preparing Pan India budget for CBRE for all 49 sites in respect of yearly consumption, trend of usage of the items used in office, including stationaries, bubble top, tea coffee beverages, paper cups, printing papers etc. AMC Management \ LOI and PO management

Create budgets for quotations and develop proposals in response to request-for-proposals (RFP)

Process Refinement – Finding new scope and taking service delivery to the next level and strive for excellence.

Crisis Management – Planning and carry out to carry out BAU during bandhs, strikes, transport halts, storms.

Plan and execute different projects for Admin – Facility like 5S, OSHAS Implementation, EHS activities, Innovation.

Pilferage Management in terms of stationeries, consumables etc, but keeping the standard of the services intact.

Synopsis of Achievements:

Driving initiatives for associate engagement, Innovations for associates related to Administration.

Successfully introduced new model for Admin Delivery Desks where Facility Helpdesk were removed and Admin store was revamped in 5S model for better utilization of resources and stationaries management by tools of Bin cards, Consumption Trends, Re-order levels, multiple vendors and time block for distribution.

Successfully introduced new model of Centralized Helpdesk for Kolkata and Gurgaon where in we could save manpower cost of 5 manpower and increase in business hours efficiently, introduced 24/7 model in place of old model of 9-6 model for weekdays.

Successfully introduced new model for Board Operation and Console Management and have gained success in cost saving and charging back to the projects, automation via app generation for smooth functioning.

Successfully introduced process of Innovation generation with motivation, training, tracking, dashboard and etc. for innovation cultural change.

Successfully introduced new Job trackers for minimizing time for implementation of job and was able to cut down time spillage to almost 50% with tools like tracker, reminders, road maps etc.

Introduced new dashboard on mail body (MS Outlook) to represent data for smooth functioning to create associate connect and confidence building currently touching 2 lakh users

Successfully carried transition of various portals for automation e.g. India Hospitality, Global Service Desk, Admin Services, Meeting concierge by taking training from the Technical support team and proving Knowledge transfer to the Operation teams located in different facilities.

Carried transition of new office space, working under Central Transition team for client sites (Family credit under IPMSL and CKC, Chennai, GTP & ITP, CTS- under CBRE Group Inc.)

Successful transition of sub department divisions from unorganized gamut specialized activities approach, Creation of separate F&B Team, House Keeping team, Event Management /Guest Relation team, EHS Team.

SELECTED ACCOMPLISHMENTS

2008 - 2010

Saving monthly billing of INR 120,000 in a year, through optimum manpower recourses.

Achieving 98% Statutory Compliance for CBRE and Third Party.

2010 - 2011

Member of the Winning team Best Facility Team – New Facility.

Member of the Runner’s Up Team - Best Location within CTS .

Member of the Winning Team – Best Campus.

2012 - 2013

Einstien award for best ideator in India

Securing first position from 2011-12 to 2013-14 in innovation journey in Kolkata

Others

Helpdesk – North Zone in top three ranks for 2013-14 /Reducing escalations from 10% to 0%

Introducing new model of helpdesk (Saving of manpower by 50%)

Star Performer for the year 2009 and 2013

Preparation of Pan India Budget for 49 sites. (CBRE sites in Pune)

EDUCATION QUALIFICATION

CALCUTTA UNIVERSITY, Kolkata, India 2003

Bachelor of Commerce

INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY AND APPLIED NUTRITION 2005

PG in Accommodation Operation and Management from IHMCTAN, Kolkata, India

CERTIFICATIONS and TRANINGS COMPLETED

Internal Auditor for 5S Methodology at Workplace. (5S is the Japanese process for Sort, Straight, Shine, Standardize and Sustaining)

Internal Auditor for ISO-45001 2015

Vested Outsourcing Model

Six sigma green belt and Agile Scrum Master – On going

COMPUTER SKILLS

Microsoft Office – Suite & Tally 5.6

SAP enabled procurement portals

INTERESTS

Listening to Music

Painting

REFERENCES ARE AVAILABLE UPON REQUEST

Place: Pune Mahib

Date: 1st Nov 2019 Signature

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