Laurene Carrasco

adijcx@r.postjobfree.com · **** Gunn Ave Whittier Ca 90605 · 562-***-****

www.linkedin.com/in/lori-carrasco-00a73470

Executive Summary

Highly successful Business Core Professional with ability to support National and Global Accounts. Proven Performance in both large corporate and small company environments. Strong planning, organizational and execution skills. Demonstrated strength in developing, Managing and maintaining customer relations.

● Proven Sales and Logistic Performance.

● Extensive experience in contract negotiations and corporate presentations.

● highly developed in interpersonal skills with the ability to successfully interact at all Levels

● Fast learner, openness to adapt with emphasis on results

● High-energy Manager successful in building and motivating dynamic teams. Cultivates a Company culture in which staff members feel comfortable voicing questions and Concerns, as well as contributing new ideas that drive company growth.

● Responsible for sales and marketing of wireless s solutions to large corporate accounts. Key National accounts included Walt Disney Co, Warner Brothers, Sony Pictures, and Price Waterhouse Coopers.

Core Qualifications

● Microsoft Word

● Policy/program development

● Excel Cross-functional team management

● PowerPoint Complex Problem solving

● Outlook

● Inventory Control

● ISYS

● Smart

● Management Styles Training

● Sales Management Training

● Business Writing

● Professional Public Speaking

● Presentation Skill Training

● Professional Sales Training

● Learning with Distinction

● Professional Sales Training

● Expense Control

● Six Sigma

Laurene Carrasco

· · ·

Experience

Ingram Micro 3351 Michelson Dr. Irvine

Telecom Expense Analyst/Administrator

August 26, 2019 - December 19, 2019

Drive internal / external adherence to telecom order workflow processes

● Directly manage internal carrier management service delivery and external audit & dispute management staff

● Provide managerial / contractual oversight of telecom expense management. supplier (e.g. SLA's, invoices, LOA's, telecom portal access)

● Ensure service providers that are integral to the service are properly trained and utilizing the service as expected (e.g. extern auditors, commercial services, network and mobility services)

● Ensure inventory system interfaces are operating effectively (e.g. HR, Building Codes, SAP Finance, Identity & Entitlements)

● Oversee and facilitate efforts to reduce waste and provide transparency to mgmt. on audit & dispute savings achieved.

● Work closely with carrier service management to help deliver on strategy and provide continuous improvement feedback.

● Familiarity with telecommunications terms, service types and carrier billing platforms.

● Experience with the following: USOC, ServiceNow, SAP and TEM.

● Able to study telecom details and formulate expense reduction models.

● Must have an understanding of standard billing/invoice practices and demonstrate proficient mathematical skills to analyze and process billing.

● Thorough and required knowledge about different modes of telecommunications and the way the costs generated from them works.

● Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting. Demonstrated business acumen and the ability to apply financial expertise to telecom contracts and invoices

● knowledge of computer operations and applications to include proficiency in MS Windows, Word, Excel, Access, SAP and others. Must also be able to quickly learn new computer applications and carrier portal/Vendor tools (AT&T, Centurylink, Verizon, etc.) - administration of data and reports.

● Proficient in principles of Accounting. Experience in Accounts Payable preferred.

● Must able to communicate and interface effectively with all levels of personnel, including management, customers, and vendors, and respond to issues or situations that require interpretation.

● Excellent written and verbal communication skills to accurately document and report information with internal and external partners.

● Must be able to work both independently and in a team environment, and be customer service oriented.

● Able to prioritize and multi-task in a fast-paced environment, and be flexible to change.

● Self-motivated with excellent organizational and time management skills.

● Demonstrates attention to detail, accuracy, thoroughness, and accountability.

● Experience with project tracking.

● Knowledge of Telecom Industry sourcing policies and processes. Desired Skills: 2

Laurene Carrasco

· · ·

● Experience working within an enterprise Telecommunications environment.

● Knowledge of network and telephony infrastructure.

● Experience with Telecom Expense Management Solutions (TEMS) such as Tangoe, VeraSMART, or similar.

● Experience working within a Telecommunications Cost Center environment.

● General knowledge of IT Service Management products such as ServiceNow.

● Experience working within a Private Telecommunications Voice Network environment is a plus.

● Prior experience with ordering and provisioning voice and data circuits.

● Provide direction for small to medium Telecom Expense Management projects from origination to completion.

The Walt Disney Company 820 S Flower Burbank

Telecom Business Analyst, September 2018 – August 23, 2019 Over 25 years of working experience in Analysis, Development, Implementation & Support of BSS Applications in Telecom Industry.

● Implementation of various Interfaces across Telecom Service Providers

● Production Support for Billing Applications

● Completed Major Data Migrations projects with full life cycle implementation

● Product modeling expertise for Voice and Data Products for Wireline and Wireless Services

● testing planning QA Analysis for CRM applications

● Implementing Process improvements for Order Processing AT&T’s billing

● Communication with key manager and framing Business and Technical requirements in accordance to SLA’s

Molina Healthcare Long beach

IT Help Desk/Data Entry, February 2017- March 2017

● Call center environment

● Troubleshooting

● Data Entry

Westfield Corporation, Culver City

Telecom Analyst, June 2016- September 2016

● Accounts Payable

● Billing Analyst

● Troubleshooting

3

Laurene Carrasco

· · ·

● RFP Negotiations

The Walt Disney Company, Burbank/Orange

Telecom Analyst, May 2015 – June 2016

● Programs, Analyzes and Resolves Problems related to Telecommunication systems

● Responsible for new account assigned

● Works to identify billing errors and works together with people from other divisions like IT Division, telecom, networking system, finance etc.

● makes in depth data validation checks

● Knowledge about the technicalities of the job

● Team player and coordinate with people from different divisions

● Trained end users in the use of various kinds of telecommunication equipment and Classroom and on-site settings.

● Knowledge of voice and data network products and services Tolt Solutions, Irvine

Deployment Manager, May 2014- October 2014

● Act as single point of contract assigned customer for daily deployment and Implementation activities.

● Initiate and follow-up on all account activity (installations, disconnects and bill switches Etc.) With appropriate providers based on client requirements.

● Execute internal processes and procedures and advise Vendor Management and Installation Teams when procedure issues arise.

● Track all records in process through completion (as well as disconnects and bill switches” And follow up providers as necessary

● Review new orders received for completeness, gather missing information and enter all Customer data information and changes into the database timely and accurately.

● actively track jobs currently in progress and communicate any changes including updated Status and customers.

● Coordinate with individual vendors to resolve problematic orders and provide additional Support as necessary.

● Manage timeliness and pricing for each account.

● Track and report monthly Service Level Expectations (SLE) and OTI (On Time Installation) Measurements.

● be well-versed in internal and external project goals and constraints and provide Implementation guidance to customers accordingly.

● Ensure on-time network and service delivery business results meet customer Expectations per deployment project plan.

● Act as first-level customer escalation point of contact.

● Work closely with operational leaders to analyze and resolve issues.

● Lead customer status and post-deployment closeout meeting and ensure results were in 4

Laurene Carrasco

· · ·

Alignment with project scope.

● Identify add-on opportunities during sales cycle, Deployment and post deployment

● Monitor customer satisfaction during and after post deployment and address any hot Button items either through process changes or additional product offerings. AT&T Wireless Services, Cerritos

Mobility Service Manager, September 1991- December 2011

● Maintain strong relationships with key executives and decision makers in large global Corporations

● Built and maintained relationships with influences even after agreements with decision Makers were reached.

● Continued to drive business revenue and network outages, billing escalations

● Produce and distributed monthly reports showing detailed and actual forecasts and Comparisons to budgets

● Responsible for sales and marketing of wireless s solutions to large corporate accounts. Key National accounts included Walt Disney Co, Warner Brothers, Sony Pictures, and Price Waterhouse Coopers. Developed and implemented strategic and tactical business/sales Plans which achieved sales growth and profit objectives.

● Ensured appropriate level of customer service to meet expectations and demands

● Exceeded unit requirement which achieved double digit revenue growth every year.

● Financial Service Manager

● Head of Operations and Logistics

● Manager of Fraud Department

● Customer Relation Manager

● Sales Executive Corporate Accounts

● Sales Executive Government Accounts

● Billing Analyst

Education

2003-Present

University of Phoenix, La Mirada - Business Management 5

Contact this candidate