Office Service
Resume:
Personal details
Surname: Barnes
Full names: Darion Meredith
Identity number: 920-***-**** 083
Date of birth: 22 September 1992
Address: ** ****** ******
Central
Uitenhage
6229
Telephone number (home): (041-*******
Telephone number (cell): 081-***-****
Home language: English
Other languages: Afrikaans
Nationality: south African
Dependants: none
Licence: code 8
Criminal record: none
Health: excellent
Academic history
College: Eastcape Midlands College
Course: Office Administration
Level: Level 2, 3, 4 (equivalent to matric)
Year: 2008 - 2010
Subjects: Mathematics Literacy
Life Orientation
English
Business Practice
Office Practice
Office Data Processing
Personal Assistance
New Venture Creation
College: Eastcape Midlands College
Couse: Human Resources Management
Level: N4, N5, N6
Year: 2011 - 2012
Subjects: Personnel Management
Entrepreneurship
Management Communication
Computer Practice
Labour Relations
Personnel Training
Work experience
Company: Eastcape Midlands College
Position: Administrative Clerk
Year: 2011 -2012
Duties:
Answer and direct telephone calls
Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.
Operate office machinery, including photocopiers, scanners, telephone, and computers
Maintain updated systems for filing, mailing, and databases
Handle incoming and outgoing office correspondence
Obtain information to respond to requests by reviewing files, documents, and records
Company: Capitec Bank
Position: Client Service Champion
Year: 2013 - 2014
Duties:
Welcoming clients
Efficient queue functioning.
Coordinate the branch flow and addressing client flow problems promptly.
Ensuring the correct client documentation is available.
Company: Globeflight
Position: Customer Service Agent
Year: 2018 - Present
Duties:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Resolve customer complaints via phone, email, mail
Place or cancel orders
Work with customer service manager to ensure proper customer service is being delivered
Read from scripts
References
Ms. Mpho Rasilingwane Mrs. Odette Botha
Eastcape Midlands College Capitec Bank
Uitenhage The Bridge, greenacres
Tel: (041-***-**** Port Elizabeth
I declare that the above information provided is correct and true.
DM.BARNES
Contact this candidate