Office Personal Assistant
Resume:
DRUPATIE BIGILALL (Shelly)
***-** ***** ******, ****** NY, Phone:347-***-****
Email: adijax@r.postjobfree.com
WORK EXPERIENCE
**** – Present Bena Home Health Care Services – Certified Home Care Aide
●Deliver bedside care to clients and assist in the maintenance of their personal hygiene
●Conducted light housekeeping tasks, shopping, and maintained general conversations with clients.
●Administered all prescribed medicines on time and accompanied the clients to hospital visits.
●Revived basic physical activity in the depressed client by providing high-quality companionship and exercise assistance
●Provide clients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness
●Compassionate nature and loving disposition
2018 – 2019 First Standard Construction Inc – Administrative Office Manager
●Provided high-level administrative support to the President and Vice President
●Manage and maintain calendar, diaries, and scheduling for CEO
●Maintain utmost discretion when dealing with sensitive topics
●Prepared statistical reports, distribute meeting notes, and presentations
●Taking minutes of meetings
●Screening incoming telephone calls
●Arranging conference calls and meetings
●Crafted internal memos and correspondences
●Manage other miscellaneous administrative activities including technology requests,
●Trained staff members
●Update and maintain office policies and procedures
●Assisted the Manager and Accounting Managers with clerical duties
●Operate electronic mail systems and coordinate the flow of information internally and externally
●Controlled reception area (100%)
●Provide general support to visitors and maintain contact lists
●Managed Inventory,
●Maintain electronic and hard copy filing system
●Prepared purchase orders 90%, and processing of Invoices
●Sort and distribute incoming mails and packages
●Process ordering of office and kitchen supplies
2016 – 2018 Walgreens - Management Customer Services/Beauty Consultant-Advisor
●Maintain company standards
●Completed multiple tasks simultaneously
●Resolving issues to maintain client satisfaction
●Exceeding customer’s expectations and delivering a high level of customer service
●Attract potential customers by answering product and service questions.
●Provided record of driving profitable sales through promotions and merchandising
●Communicate customer feedback, best sellers, and business trends
●Processed of online ordering and pricing,
●Managed daily cash flow.
2011 – 2016 JFK International Airport, Supervisor/Key Holder
●Ensured work ethics are carried out and store policies are maintained
●Prepared and managed cash deposits and balance sheets
●Engaged with customers in a friendly and professional manner
●Act as the front line of support for customers and help ensure that they are satisfied with
services, products, and features
●Offer solutions to customers in accordance with the company's customer service policies
●Established relationships with customers to mitigate complaints and demonstrated a clear understanding of their needs
●Worked with major brands representatives from Montblanc, Cartier, Bvlgari, Hugo Boss,
La Coste, Salvatore Ferragamo, Michael Kors, Christian Dior, Este Lauder, Clinique,
Lancôme, Clarins, L’Occitane, Yves St Laurent, Dolce & Gabbana, Mac, Ralph Lauren, Guess, Fossil, Desigual, Victorinox (Swiss Army), Coty, L’Oreal, Tag Heuer, Anne Klein, Calvin Klein.
2000 – 2010 Local Government of Guyana, Executive/Administrative Assistant
●Organized travel arrangements for executives and staff
●Planned meetings and maintained office agenda
●Controlled filing system
●Performed general duties in the HR department
●Maintained Government policies and procedures
●Manage paper or electronic filing systems
●Recording information updating paperwork, and maintained documents
such as attendance records, correspondences, and employee files.
EDUCATION
●2019 New Skills Academy – Diploma, Interview Skills and Resume Writing
●2019 New Skills Academy – Diploma, Administrative Personal Assistant.
●2019 New Skills Academy – Diploma, Office Management
●2019 New Skills Academy – Diploma, Communication Techniques for Managers
●2018 Fordham Institute – Home Health Aide Certificate Program
●2018 Diva Multi Care – CPR – First Aid License
●2014 LINCOLN Academy – GED, High School Graduate
●2001 Global Technologies Certified Computer School – MS Office Certification
●2001 University of Guyana – Diploma in Office Administration.
●1999 London School of Secretaries – Diploma in Secretarial Science
Skills
●Effective written and oral communication
●Evaluating Information
●Punctuality
●Organizing, planning, time management, and prioritizing work
●Problem-solving, ability to multi-task, and attention to detail
●Judgment and decision making
●Sound knowledge and comfortable working with, Sage 100, Outlook, Go Canvas App, Procore (Construction Project Management App), Word, Excel, PowerPoint, Adobe PDF, Publisher, QuickBooks. Copying, Scanning, Electronic and Manual Faxing, Microsoft SharePoint,
●Bilingual in Spanish, willingness to learn.
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