Steve Hemphill III Bolingbrook, IL *****

773-***-**** (Mobile) adij8j@r.postjobfree.com

Payroll Professional

Payroll Administration & Processing Payroll Services & Technical Support

Dedicated skilled payroll professional with a wealth of experience providing “best-in-class" customer and payroll services support to a diverse client base. Leverages strengths in leadership, creativity, tenacity, critical thinking and relationship building. Dynamic team builder able to tackle business challenges in a positive manner with impeccable follow-through on commitments. Exce llent interpersonal skills with a strong customer service orientation and the ability to solve problems, manage projects effectively and make decisions. Adept at working with all levels of management and staff to gain cooperation and promote teamwork. Areas of expertise include:

US Multi State Payroll Processing Customer Service/Satisfaction Relationship Development

Complaint Handling & Resolution Customer Experience Advocacy Mentoring, Training

Continuous Process Improvement Business Development, Sales Troubleshooting

Payroll software

ADP Workforce/vantage

Ultipro

paylocity

ceridian

quickbooks

paychex

workday

Professional Overview

sonova usa warrenville,IL 2019-present

Payroll Analyst

Processing payroll for 2500 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.

Processed payroll files on a weekly, bi-weekly, Semi-Monthly basis and off cycle checks

Set up the taxes for multi- state locations for the different companies underneath the management company

Made sure that taxes and forms were filed correctly and accurately

Correcting tax issues that have occurred

Correcting w2 issues from previous years for employees and the company

Troubleshoot any payroll issues with department managers, HR or accounting

Managed and created process improvements to help provide accurate payroll processing

Communicated any changes to payroll laws or payroll changes within the company

Created different processes for the department

Handled all of the garnishments for the company (child support, levies and wage assignments)

Provides reports for finance, HR and various groups in the company

Processing 401k files through fidelity and making sure the information that is bridged between the two systems it correct

VeinClinicsAmerica DownersGrove,IL 2018-2019

Senior Payroll Administrator

Processing payroll for 1500 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.

Processed payroll files on a weekly, bi-weekly, Semi-Monthly basis and off cycle checks

Set up the taxes for multi- state locations for the different companies underneath the management company

Made sure that taxes and forms were filed correctly and accurately

Correcting tax issues that have occurred

Correcting w2 issues from previous years for employees and the company

Troubleshoot any payroll issues with department managers, HR or accounting

Managed and created process improvements to help provide accurate payroll processing

Communicated any changes to payroll laws or payroll changes within the company

Created different processes for the department

Handled all of the garnishments for the company (child support, levies and wage assignments

Setup the mobile app for payroll and HR

First Midwest Bank, Itasca, IL 2016-2017

Senior Payroll Administrator

Processing payroll for 2500 employees, assisting and providing accurate time and attendance files and payroll information. Auditing and providing reports and assistance for Payroll, Benefits, Compensation, Accounting, Finance and HR department.

Processed payroll files on a weekly, bi-weekly basis and off cycle checks

Set up the taxes for multi- state locations for the different companies underneath the management company

Made sure that taxes and forms were filed correctly and accurately

Correcting tax issues that have occurred

Correcting w2 issues from previous years for employees and the company

Troubleshoot any payroll issues with department managers, HR or accounting

Managed and created process improvements to help provide accurate payroll processing

Communicated any changes to payroll laws or payroll changes within the company

Created different processes for the department

Handled all of the garnishments for the company (child support, levies and wage assignments

Enlivant, chicago,IL 2016

Senior Payroll Specialist

Processed payroll for 4500-8000 employees, provided accurate time and attendance files and payroll information. Audited and provided reports for Payroll, Benefits, Accounting, Finance and HR department.

Processed payroll files on a weekly, bi-weekly basis and off cycle checks

Set up the taxes for multi- state locations for the different companies underneath the management company

Made sure that taxes and forms were filed correctly and accurately

Provided training for the payroll specialists in the department on company polices and agency polices

Monitored time and attendance information and payroll / HR information daily

Coordinated transfer of employees between departments and companies

Troubleshoot any payroll issues with department managers, HR or accounting

Entered in garnishments, union dues, child support orders and benefit deductions in the company system for non-exempt, exempt and union and non union employees.

Managed and recommended process improvements to help provide accurate payroll processing

Communicated any changes to payroll laws or payroll changes within the company

Senior lifestyle corporation, chicago,IL 2015-2016

Payroll Coordinator ii/Department trainer

Processed payroll for 1500-15000 employees, provides timely and accurate payroll and accounting information. Entered data daily for payroll processing (bonuses, severance and reimbursements).

Processed payroll files on a weekly and bi-weekly basis for non-exempt, exempt, non-union and union employee

Monitored the human resources information system for data accuracy

Coordinated transfer of employees between departments and companies

Troubleshoot any payroll issues with department managers, HR or accounting

Entered in garnishments, union dues, child support orders and benefit deductions in the company system.

Provided and recommended process improvements to help provide accurate payroll processing

Communicated changes to payroll laws or internal payroll changes within the company

Reconciled payroll prior to transmission and validated payroll reports.

Provided important information needed for federal and state compliance

Addus, Downers Grove, IL 2015

Payroll Coordinator/Specialist

Processed and records payroll for 500-8000 employees, provided timely and accurate financial information. Entered data daily for payroll processing.

Processed weekly and bi-weekly payrolls and payment of wages through checks, direct deposit and pay cards for Pay non-exempt, exempt, non-union and union employees.

Entered garnishments, union dues, child support orders and benefit deductions in the company system.

Managed workflow to ensure all payroll transactions are processed accurately and timely.

Reconciled payroll prior to transmission and validates payroll reports.

Provided records and information needed for federal and state audits

Multi-state payroll tax

Provided various reports for the accounting department and HR

Paylocity, Arlington Heights, IL 2014

Account Manager/ Payroll Specialist

Provided technical and non-technical customer support for Paylocity’s Payroll and HR products and services via phone and email.

Partnered with other departments to provide a seamless service experience to clients.

Responded to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through.

Multi-state payroll tax

Applied critical thinking and problem-solving skills to research and troubleshoot client issues.

Prepared various reports for clients related to payroll and HR functions within report writer

Payed non-exempt, exempt, non-union and union employees

Experience with garnishments, union dues, child support orders, and third party sick pay

Assisted with file transfers and setting up benefits

Intuit Inc., Arlington Heights, IL 2010 – 2014

Knowledge Advisor/Senior Payroll Service and Support Specialist/Tier 2

Oversaw weekly, biweekly, monthly and semimonthly payroll processing for numerous clients all over the US; ensured that employee updates were accurately implemented including leaves, terminations, commissions, and bonuses. Processed amendments and performed payroll corrections. Processed wage garnishments, child support orders, and tax levies. Processed payroll for full service clients and managed a team of 15-20 employees.

Provided technical support and expertise for complex payroll and tax software issues. Assisted Intuit’s front line agents by diagnosing, troubleshooting and resolving both hardware and software problems.

Worked with QuickBooks Software and provided technical product support as a payroll product support specialist. Troubleshot operating system issues as well problems with the software.

Multi-state payroll tax (CA,NY,TX,FL etc..)

Provided payroll and tax issue support for representatives. Delivered constructive feedback and mentoring for agents to improve customer support and surveys.

Paid non-exempt, exempt, contractors, non-union and union employees

Coached both agents and customers through a number of transactions and processes including business account set-up, tax forms, paying taxes and creating paychecks for employees.

Delivered, new hire, individual and group training on Intuit financial software products and backend user interface.

Set a new record for the shortest amount of time employed to receive an award for customer quality and excellence.

Education

Saint Joseph College- Rensselaer, IN Computer Science

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