MIKAYLA FRANKMORE

**** * ******* ***, ******** Springs Colorado 80907

Email: adij8f@r.postjobfree.com Phone: 719-***-****

PROFILE

Five years of professional work experience in technology sales & customer-service oriented positions.

Highly proficient with relative teaching resources and technologies, including full range of Microsoft office applications, and advanced excel skills.

Highly advanced knowledge of technology, including full range of Apple products and services, with incredible customer service skills.

Professional, flexible, and deadline oriented; with a passion for innovative problem solving. Relevant Coursework includes: financial/managerial accounting, financial reporting, global supply chain, marketing, business economics, strategic selling, finance, business analysis, and business writing.

PROFESSIONAL EXPERIENCE

Apple Inc Small/Medium Business Sales Expert 2020-Present

Assist business customers with determining which products would best suit their business needs

Provide innovative business solutions for a wide range of businesses

Exceeding metrics expectations every month

Provide strong customer-service skills, leading to high customer satisfaction rate

Apple Inc Senior Technical Support Advisor 2018-2020

Supported and educated internal tier 1 advisors, provided guidance and resources

Assisted Customers with complex technical issues

Worked along Engineers to find resolutions to advanced technical issues, utilizing teamwork skills

Excellent communication & organizational skills

Self-started and ability to multitask

Apple Inc Wireless Multi- Media Technical Support Advisor 2017-2018

Specialized and became an expert in multi-media products such as Apple Routers/networks, Apple TV, Homepod

Extensive knowledge configuring and troubleshooting wireless networks

High rate of customer satisfaction reported back from customer feedback surveys, constantly remained above staff average

Maintained above average metrics at a constant rate

Apple Inc iOS & Mac+ Technical Support Advisor 2015-2017

Excellent customer service skills

Effective troubleshooting skills leading to low call handle times, aiding in the ability to help more customers than average advisors

High rate of customer satisfaction reported back from customer feedback surveys, constantly remained above staff average

Winner of AppleCare Excellence Award for being in the top 5% of Advisors based off metrics

Phoenix Suns Marketing Intern 2015-2016

Created a marketing plan to promote the Phoenix Sun’s Student Pass Program

Implemented a marketing plan to promote the brand as well as get people to sign up for the Student Pass

Total of over 1,000 students signed up for the program based off the marketing promotion that was implemented, leading to more seats being filled every game.

Viamedia & Century Link Prism Intern 2016

Responsible for maintaining the company iPad/Presentation materials and utilize media monitors to find leads

Assist with network placement, and work with show seeker to find relevant cable programming to offer clients

Call prospective clients regarding the company’s product offering and work with AD sales coordinator on sales support duties

EDUCATION

Colorado State University Fort Collins, Colorado 2017-2019

Master of Business Administration (MBA)

Arizona State University Tempe, Arizona 2012-2016

Bachelor of Arts (BA) in Business with an emphasis in Sports Media

Bachelor of Arts (BA) in Liberal Arts with an emphasis in Film and Media Studies

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