Travis Dixon-Murray

Salt Lake City, UT 404-***-**** adij87@r.postjobfree.com

Objective

* ***** ** ********* ** frontline customer engagement and satisfaction. Exemplary problem-solving skills coupled with a multifaceted approach to resolution honed through dual customer service and information technical support. Detail-oriented team player making notable contributions to team, and individual, success via consistency and coachability.

Skills

Career Experience

Robot Pilot Cyan Robotics/Coco (December 2020 - Present)

● Performs remote tasks through Freedom Robotics software and proprietary business communication platform, Slack.

● Follows customer instruction provided through Retool business application. Debug Test Technician Foxconn (September 2020 – December 2020)

● Built systems with hardware and software following client specification configurations.

● Performed technical quality assurance checks on servers, storage, switches and sub-assemblies.

● Managed assigned equipment/inventory and documentation in inventory systems.

● Assisted engineers with log analysis and root cause determination.

● Debugged servers using proprietary scripts within Linux command line. Front of House/ Back of House Team Member Farm Burger (May 2019 – March 2020)

● Memorized store organization system, as well as special products and discounts, and directed customers to desired products.

● Sustained courteous customer engagement with an average of 75 customers a shift.

● Facilitated point-of-sale operations.

Partner Uber - (November 2015 - Present)

● Completed over 6,000 successful customer interactions through rides/deliveries while maintaining exemplary customer satisfaction validated by a consistent 5-star rating.

● Demonstrated talent for communication with customers from diverse backgrounds. Education

Per Scholas, Atlanta, GA (August 2019 – December 2019)

● IT Support, CompTIA A+ Net +

● Google IT Support Certificate

● Hardware Virtualization (RDP,

Putty)

● Scripting (Bash, PowerShell)

● OSI/Infrastructure Support

(Windows, Linux, MacOS)

● Customer Satisfaction

● Adobe Creative Cloud

● Microsoft Office

● Detail oriented

● Efficient project management

● POS Systems (Square, Toast, Aloha)

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