MARICEL C. CANCELA

Al Hudaiba Road, Al Rais Bldg. Dubai UAE

Contact Number: +971-***-****-**

Email Address: adij78@r.postjobfree.com

Nationality: Filipino

Religion: Catholic

CAREER OBJECTIVE

To contribute to your company’s success through the use of exceptional customer service where my skills and capabilities can be maximized effectively to my chosen field of work that suits my qualification.

WORK EXPERIENCE

Unit Clerk Interpreter (Task Force Team)

American Hospital, Oud Metha Dubai, U.A.E.

June 7, 2020 to November 2020

JOB DESCRIPTION:

- Ensuring proper assimilation of information between hospital personnel, nursing staff and others hospital staff.

- Providing assistance for data entry on patient information into Meditech database and including the schedule of Laboratory works, test,as per physician order.

- Performing greeting and guiding visitors as a unit receptionist

- Executing various departmental functions such as administering storage of suppliers, ordering, and receipt.

- Hands-on in the field of clerical function and management.

Data entry operator- hasana (Dubai health authority) Taskforce

American hospital oud metha dubai

September 2020 to present

JOB DESCRIPTION:

-Transfer data from PUI form of patient to hasana DHA system database and update to meditech.

-Verify data by comparing it to source documents.

-Update Existing data

-Produce report.

-Retrieve data as requested.

-Sort organize and atore paper works before and after entering data.

-Appointed as team leader of the group.

-Accurating and monitoring amount of numbers of PUI done and pending backlogs.

-Attending emails according to their needs.

-Reporting other administrative task time to time to superior on duty.

Telephone dashboard Operator/ Front office

Ramada by Wyndham Jumeirah Hotel (5 Star hotel)

July 5,2017 to present

JOB DESCRIPTION:

-Answer incoming calls.

-Direct call to guest rooms, staff or departments through the switchboard.

-Places outgoing calls.

-Receives guest message and deliver the same to the guest.

-Logs all wake-up call request and perform wake-up call service.

-Provides information about hotel service to guests.

-Provide paging services for hotel guests and employee.

-Knows what action to take when an emergency call is required.

-Monitors automated systems including fire alarms and telephone equipment.

-Assist in reporting telephone equipment or service complaints and problems.

-Trains or assist with training new telephone operators in performance of job duties.

-Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.

-Must be polite and courteous while answering the phone.

-Keep records of calls placed and received by all departments and recording the call charges.

-Update directory information on the front office software.

-Provide relay service for hearing-impaired guest.

C.I.D Clerk:

-The C.I.D data entry clerk is responsible for providing documentation needed from guest as a requirement by the government.

-To supervise and ensure the C.I.D data entry has been properly to C.I.D system as per country / company policy.

-To ensure proper documentation of all relevant documents needed from the guest as required by the country/ company.

-To act as liaison officer pertaining to all C.I.D related inquiries and assist the police officers in handling some issues related to the guest.

-Responsible in providing all necessary information required by the government and proper data entry to the police department data base.

-Responsible in reporting any incident happened to the duty manager/front office manager at the end of each shift.

-Required to provide daily report to the front office manager/duty manager.

-Responsible in contacting the police officer in event of any untoward incident.

-Responsible in entering all the guest information on timely manner.

-Checking all inbox emails and proper documentation/filling of any relevant messages.

FRONT OFFICE CLERK:

-Updating The guest registration card in the opera after check in.

-Sending the request for cancellation of visa, master, amex and other bank transaction.

-Guest enrollment for Wyndham membership.

-Sending email for Wyndham membership invitation.

-Attending the mandatory training for the staff.

-Checking the daily transaction given by receptionist to ensure the attachment required is true and correct. Such as city ledger, refund, allowance, paid out, visa and master etc.

-Sending and replying emails

-Preparing the incentive room upselling of the front office team.

-Handling and giving the proper training for the intern student on how to use the telephone dashboard using Avaya and Opera and knowledge about the hotel and other paper works related to the front office department.

Cashier/Office Assistant

SM QUEZON SUPERMARKET, Al Satwa, Dubai U.A.E.

March 24, 2015 – March 2017

JOB DESCRIPTION:

- Receive payment by cash, check, credit cards, vouchers, or automatic debits.

- Issue receipts, refunds, credits, or change due to customers.

- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

- Maintain clean and orderly checkout areas.

- Establish or identify prices of goods, services or admission, and tabulate bill using calculators, cash registers, or optical price scanners.

- Resolve customer complaints.

- Answer customer’s question and provide information on procedures and policies.

- Analyzing sales information.

- Negotiating prices with the suppliers.

- Ordering supply goods. (cosmetics)

- Helping with the promotions and advertising campaigns.

- Producing sales projections.

- Making local purchase order, good receive note and good return voucher.

Exhibit Supervisor/ Coordinator/ Receptionist

CANYON WOODS VACATION CLUB Inc. Makati City Philippines

November 2008 – December 2010

JOB DESCRIPTION:

- Preparing of daily/weekly exhibitor’s schedule and leads generation of reports.

- keeping of daily time record and preparing payroll.

- Ingression and egression of both materials.

- Negotiating with organizers for tie up of their events.

- Site supervising.

- Weekly meeting with reports to the owner.

- Receiving of clients calls regarding inquiries and other concerns.

- Booking services.

- Promoting the company for membership of vacation club hotel and resort.

- Calling the members to follow up payments.

Mayor’s Staff/ Event Organizer/ Rural Health unit staff

LOCAL GOVERNMENT UNIT, Philippines

October 2005- July 2008

JOB DESCRIPTION:

- Preparing payroll of casual employees.

- Monitoring the daily time record of employees.

- Organizing and facilitating of municipal town activities including grand parade, beauty pageant, singing star and dance icon.

- Keeping and filling of patient’s record.

- Assisting admittance of patients.

- Assisting medical mission.

- Rural health unit clerk

ACHIEVEMENTS:

- Consistent employee of the month (at SM supermarket)

- Heart of the house employee of the month August 2018 (Ramada by Wyndham Jumeirah hotel)

- Front of the house, employee of the month January 2020 (Ramada by Wyndham Jumeirah hotel)

EDUCATIONAL BACKGROUND:

- Computer Secretarial, STI COLLEGE Naga City, Philippines (1994-1995)

- Midwifery, AGO COLLEGE FOUNDATION, Naga City Philippines (1998-1999)

References:

Ms. Fernanda Lopez

Former Room division Manager

Ramada by Wyndham Jumeirah Hotel

Contact No. +971-**-***-****

Ms. Lyazzat Soltangaziyeva

Duty manager

Ramada by wyndham jumeirah hotel

Mobile# +971*********

Mr.Hisham Rashad

Night duty manager

Ramada by wyndham jumeirah hotel

Mobile# +971*********

Mr.Shrikhant dandawar

American hospital dubai

Admission and discharge supervisor

Mobile#+971*********

I hereby certify that all information given are true and correct to the best of my knowledge and ability.

Maricel Cancela

Applicant

Contact this candidate