ERIC W. LEE JR.

**** * ********, *******, **

[773-***-****]

adij5w@r.postjobfree.com

Solutions-driven business analyst with over four years of experience leading cross-functional teams in the development, documentation, and delivery of process innovations driving the attainment of business goals. Seeking opportunities to transform business practices into innovative, cost-effective solutions leading to more efficient operations.

Skills

• Salesforce CRM

• Tableau

• Requirements Gathering

• Software Implementation

• Account Management

• Program Management

• ERP Training

• Business Development

• Brand Marketing

• Relationship Building

Experience

SEPTEMBER 2019 - CURRENT (CONTRACT)

Global Sales Operations –Paypal (Braintree) - Chicago, IL

• Assist merchants with product and application support, leading to new contracts with the potential revenue of over $2,000,000.

• Use comprehensive knowledge of Braintree and Paypal products with strong communication skills to consult and recommend products based on client needs.

• Work with PayPal personel to provide guidance on Braintree’s application process using Microsoft Teams.

• Helped account executives better manage their clients by compiling and analyzing data from over 300 merchants; resulting in an increase in productivity and reduction in operating costs.

• Operated in a progam manager capacity by leading the creation of a territory-based sales model of over 300 merchants leading to a cost savings of over $50,000.

• Led a collaborative Salesforce implementation project with a third party vender to successfully reorganize the sales process.

• Used Salesforce to provide strategic recommendations based on analysis of merchant’s sales data. NOVEMBER 2018 - MAY 2019 (CONTRACT)

Senior Business Associate – AbelsonTaylor - Chicago, IL

• Researched prospective client’s background to prepare for managing their account.

• Facilitated and coordinated pitch materials with our accounting, finance, and creative departments.

• Tracked and organized client data for over 300 accounts.

• Managed and created a daily hotsheet for ongoing pitches, typically 2-3 pitches at a time.

• Created on average a 30-page RFP response to over 75 prospective clients. JANUARY 2017 - NOVEMBER 2018

Business Analyst - Information Services Group - Waukegan, IL

• Worked in a consultive, client support role for Abbott Laboratories and their providers: Wipro, Genpact, IBM, HP, and Cognizant.

2

• Developed client wide IT compliance strategy plan by identifying gaps in the client’s organization through support ticket analysis from over 200 users on new ERP software.

• Lead administrator of a newly developed internal ERP software (Command Center) that allowed collaboration between the client, providers, and ISG, as well as leading training for all users.

• Analyzed contracts and detailed findings and recommendations using various reporting systems to client leadership and third party partners resulting in a compliance rate increase from 37% to 80%.

• Enhanced organizational capabilities by developing training sessions of ERP software and creating useful documentation to onboard over 50 new project members.

• Ensured adherence to BPO service agreements leading to a realized savings of over $200,000. DECEMBER 2015 - DECEMBER 2016

Client Operations Analyst/ SMS Assist- Chicago, IL

• Analyzed client budgets to fulfill contractual obligations for vendors leading to client savings of $500,000.

• Consulted new and established landscape vendors about their service capabilities leading to an increase in contract revenue of over $100,000.

• Using HubSpot CRM, engaged with district managers about bid approvals from vendors and negotiated contractual pricing leading to a $1,000,000 profit for SMS. MAY 2015 - DECEMBER 2015

Client Analyst – Groupon - Chicago, IL

• Created digital marketing strategies to help clients achieve their business goals.

• Researched and analyzed business and financial data to determine financially viable advertisements.

• Ran tests to ensure apps functioned properly and troubleshooted issues with IT team.

• Facilitated 2.5% growth in new business and 5% growth in revenue over two quarters.

• Prepared weekly financial and marketing data reports to clients using Salesforce. Education

AUGUST 2012 - MAY 2015

Bachelor of Arts, University of Illinois at Urbana-Champaign Major in Political Science, minor in Business Administration & Communication Activities

Podcaster & Blogger

Present

Started my own podcast discussing my passion for comic books and movies hitting on key issues such as diversity in media. I also have a blog where I discuss the societal impacts and culture surrounding basketball. Volunteer Feed My Sheep Ministries - Chicago, IL

May 2015 - December 2015

Counseled emotionally distressed children ages 6-10 who are coping with parental illnesses and conducted group activities to strengthen physical and social interactions.

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