MICHAEL HERNANDEZ

CIO /Director of Information Technology / IT Manager/Head of Operations and IT/Director of Technology

E-mail: adij5o@r.postjobfree.com

Phone: +1-407-***-****

Address: **** *****stone Blvd, Apart 104, Heathrow FL 32746

LinkedIn: https://www.linkedin.com/in/michael-hernandez-74489518

SUMMARY

Visionary and goal oriented, IT Senior Manager with 20+ years of experience and demonstrated experience in IT and Technical projects management, planning, developing and implementing cutting edge information solutions to address business opportunities. Experience in SAP, ORACLE and NGen ERP implementations. (Scrum-masters knowledge). Capable of resolving multiple and complex problems and motivating staff to peak performance. Dynamic management career with strong leadership, problem solving, planning team building and project management skills. Recruit, develop, motivate and retain diverse staff, structure them in teams that deliver results and savings. Full responsibility for multi-million dollars budgets.

WORK EXPERIENCE

IT CORPORATE CONSULTANT

- MILLENIUM SECURITY SERVICE

03/2019 – present

Responsibilities:

Lead the project administration for implementing SAP ERP, Amaxonia Payroll and labor scheduling application for Millenium Security Service Company, utilizing industry standards and best practices.

Coordinate all managers meeting in order to align goals needed to be completed for a success implementation.

Report directly to the President of the company with a bi-weekly report in order to keep Senior Leaders updated of project milestones, incidents, and achievements.

Achievements:

Success SAP implementation with ROI=25%

Implementation of the labor scheduling application; within two months the payroll reduced expenses by 20%.

DIRECTOR OF OPERATIONS AND TECHNOLOGY

- H.TZANETATOS INC. (FOOD DISTRIBUTION)

06/2017 – 02/2019

Responsibilities:

Directed company strategy and operations as part of the Executive Committee, establishing policies that promote company culture and vision.

Collaborated with the General Manager on five- and ten-year plans for corporate growth and evolution.

Successfully managed CAPEX and OPEX.

Reduced operating costs, saving the company thousands of dollars by cutting unnecessary expenses. For example reducing Transportation workshop inventory.

Evaluated performance by analyzing and interpreting data and metrics.

Managed the Production, Logistics, Warehouse, Transportation Workshop, HR, IT, and supported Commercial, sales and other departments

Lead employees to encourage maximum performance and dedication

Recognized for the implementation of technology and service strategies to support increased workflow reducing headcount

Built high performance organization and teams by revamping HR structure and aligning decision making with strategic goals

Managed relationships with stakeholder, partners and vendors

Achievements:

Implemented the new version of the WMS (Warehouse Management System) application and reduce by 15% the waste of product that expire because of the lack of control.

Reduced Transportation workshop expenses by 30%, (average expenses $115K monthly, down to an average of $80K monthly).

Reduced DTT (Down The Trade) routes increasing sales and reducing costs by 20%.

Completed the construction and go live of the new three Cold Rooms. Intensive project management was implemented in order to complete this project. Successfully completed before high season

Implemented new procedures in warehouse in order to increase efficiency, moved from 66% to 89% efficiency.

Implemented a very successful pest control strategy to all warehouses, reducing rodents and flying insects at minimum.

COMERCIAL MANAGER

- ITECH PRODUCTS AND SERVICES

01/2016 – 12/2016

IT Consultant for companies that want to improve their IT department with methodology and strategic roadmap.

Analyze sales, marketing, finance and other reports to gain insights into how to improve performance and maximize growth.

DIRECTOR OF INFORMATION TECHNOLOGY

- HUTCHISON PORTS PANAMA (PPC)

03/2003 – 11/2015

Responsibilities:

Provided executive leadership as CIO.

Responsible for all aspects of strategic IT planning, implementation and support for ports of Cristobal and Balboa (Panama), as an integral component of business plan.

Transformed IT into strategic business partner,

Managed an annual budget of $10M between CAPEX & OPEX

Managed a 24/7 datacenter and a team of 50 professionals.

Achievements:

Full size turnstile automation: IT and Security Departments implemented a full size turnstile and full body metal scanners to control access to the container yard of about 400 staff per work shift. Reduced robbery by 20% and incidents KPI.

TOS (Terminal Operating System) Implementation: Completed implementation of a $9M TOS for the Ports of Balboa and Cristobal successfully. Implementation brought automation and savings to the terminal

Increased productivity to more than 30 movement per hour of containers.

Managed the IT transition from the Law 34 to code of work of Panama: The ports of Balboa and Cristobal were under regulation of the Law 34, a different format for employee salary. The Government ordered the Port Authorities to change the legislation to the Work Code of Panama. I lead all the IT strategy and development in order to change affected systems to function with the Work Code of Panama,. The system gave service to about 5,000 employees.

In collaboration with Port Security personnel, designed and implemented CCTV of more than 400 cameras distributed on the ports of Balboa and Cristobal. Reduced the possibility of drug trafficking and robbery actions.

Container Terminal Management System (CTMS) Implementation (2006). Completed the implementation of a $3M CTMS for the Ports of Balboa and Cristobal.

Successfully implemented Wireless Network (2004) (2012 revised and enhanced). Designed and implemented the wireless network for more than 200 acres in order to communicate all handhelds and vehicle mounted devices. The implementation was completed for both ports Balboa and Cristobal.

EDUCATION

SANTA MARIA UNIVERSITY (U.S.M.A.) 5 years career.

Computers System Engineer year 1993

01/1988 – 01/1993

Tesis A+

SKILLS AND COURSES

PMP (Project Management Professional)

Understanding of Database Management Systems and warehousing concepts

Lean Six Sigma

ITIL (IT Infrastructure Library)

Strong oral and written communication skills

SAP understanding and products knowledge.

Leadership Development, Team building, Succession Planning.

Oracle E-Business Suite products

Cobit (Control Objectives for Information and Related Technology)

Experience in Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other system.

Experience with VPN, DNS, IP, subnetting, DHCP

Predictive Index

Excellent organizational, multi-tasking, influencing and prioritizing skills

Windows Server, Active Directory, Mac OS

Culture of service excellence

Develop the talent

Exceeding customer satisfaction expectations

Office 365, O365, cloud Services, one drive, Visio

Manage Engine based in ITIL, Layer 3 switch management, VPN, Aruba, Cisco, LAN, WAN

FIREWALLS

Bluetooth devices configuration

ERP, CRM, BPM, WMS IMPLEMENTATIONS

Wired and wireless networks, Analytical thinking and innovation

Complex problem solving

Maintain inventory for all hardware and software assets

Active learning and learning strategies

Leadership, Technology use, monitor and control

Salesforce experience

Avaya Telephony system

IVR systems experience

Certifications

MCP (Microsoft Certified Professional)

MSCE (Microsoft Systems Certified Engineer) Early Achiever

CCNA (Cisco Certified Network Associate) + Wireless

HP Certified Server Engineer (NetServer LH+)

Eastman Software Certified Professional

LANGUAGES

Spanish, English

Position Summary

We are seeking a career-minded individual for the position of IT Manager, preferably someone who is looking for long-term growth and potential. In addition to the job description below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!

Major Responsibilities/Essential Functions

Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the IT Support Team.

Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities..

Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment.

Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability.

Manages internal operations projects that may require cross-department resources and coordination.

Undertakes system maintenance.

Provides customer service to all internal staff.

Monitors the IT ticketing system to ensure timely correction of any incidents.

Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues.

Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis.

Partners with Infrastructure Team in areas of cross use resources

Oversees timely handover of new services/resource from IT teams to functional areas.

Required Qualifications

Microsoft Windows Operating Systems

MAC OSx

Microsoft Office Suite

Email Systems

Networking and WiFi

VPN Technologies

VoIP Telephone Systems

Incident Ticketing Systems

Remote Support Tools

Printers/MFC

Handheld Devices/Mobile Devices

Asset Management Tools

Some travel required

Professional Direction

Solid understanding of business processes, operations and the application of technology.

Strong understanding of IT best practices and standards

Ability to multi-task and prioritize

Results driven and time management skills

Great communication and critical-thinking skills

Contact this candidate