TARANDEEP KAUR

Email: adij5h@r.postjobfree.com Mobile: +1-984-***-****

Apex, North Carolina- 27502

Professional Summary

9+ years of Experience in Project Management (IT/Non-IT), Business Analysis and Sales Support, with strengths in Business Performance Analysis, requirement gathering, Program Management, Business Development, Process consulting, Customer service and Data Analysis, my focus is to bridge Business and Technology.

Strong knowledge of SDLC methodology and project life cycle.

Proven skills in managing cross functional teams and helping the technical teams in development and implementation.

Extensive experience in gathering User and Business Requirements and creating Business Requirement documents (BRD), Functional Requirements (FRD), Technical Requirement (TRD), Logical Design, Change Request Process, Use Cases, Scope document, Contingency Plan

Worked with International clients including US, UK, Australia and Netherlands.

Data-driven approach towards solutions and working with global teams make me a strong customer-centric professional.

* Fun fact: Freelancer with “Mad Science” as mad scientist.

Skills

Program/Project Management

ServiceNow

Client Management

Team management

ITIL

Qlik Sense

Strategic planning

Microsoft PowerBI

Requirement Gathering

Analysis & Reporting

SharePoint

Agile and Waterfall Methodology

Pre-Sales/ Sales/ Sales Support

Workfront, JIRA

SQL

Trainings /Academic Information

Microsoft Power BI Certification – DAT207x: Analyzing and Visualizing data with PowerBI

ITIL Service Operations-Intermediate (ITSM) certification.

ITIL V3 Foundation Certification

Bachelor of Technology – Computer Science (2005 – 2009)

Work History

Analysis and Change- Project Manager (AVP –Finance Change)

Credit Suisse Securities Pvt. Ltd. – Morrisville, NC, USA Aug’19- till date

Project Manager for the Modeling, Testing and data management area utilizing Waterfall and Agile Project Management processes

Work on Government Tax Project in Finance Change Dept: approx. 10$mil project value.

Perform Business Analyst functions including requirements gathering and documentation, risk identification and mitigation, testing and documentation of test results.

Implementing a new user-friendly reporting system interface to track and calculate the tax components effectively.

Collaborate with multi-site global team to develop dashboards using Qlikview technology.

Define Project deliverables and monitor status if tasks. Deliver status reports to stakeholders for budgeting and planning purposes.

Responsible for implementation, improvements, development and service management.

Maintain project documentation using SharePoint and JIRA confluence

Maintain client and team communications to ensure productive relationships.

Senior Advisor- Business Performance Manager

Maersk Global Service Centre - Pune, India Feb’15- Jan’18

Part of APM Terminal Commercial Team (Business Intelligence Competence Center-Global Business Unit (BICC-GBU)),

Primarily supported ‘Key Client Managers’ in Customer Business Performance Analysis, Account plans, Commercial briefings, Sales targets etc.

Supported “Customer Strategy Project” - part of Transport & Logistics collaboration vision for APMT/Maersk Line

Responsible for presentation material internally and at external industry appearances. Develop agendas and review material for leadership team meetings.

Responsible for complete Transition of new SQL based IT Global application – CODS (Consolidated operational data store)

And IT application training to global users (includes ServiceNow tool management ).

Developed workflow diagrams, flow charts and Data Flow diagrams for structuring / modelling the business

flow using MS Visio

Good understanding of Software Development life cycle (SDLC) and Agile Methodologies

Supported Business discussions onsite at Charlotte on the application, enhancements and global marketing solutions.

Responsible for Performance (Volume Revenue) analysis, Competitor analysis, Volume Forecasting, Commercial briefings, Customer strategy, overview of Assets etc.

Created SLA/OLA (Service/Operational level agreement) for agreed timescales and application performance uptime.

Completed internal Six Sigma-Yellow Belt training and completed Business level project for Process improvement and Lean implementation which saved per vessel per voyage charges.

Collaborate with sales and service to identify strategic customers for target marketing. Define and build operational scoreboards for senior management.

Asst. Manager-Technical Service Manager/Business Development (Pre-Sales)

Vodafone Limited – Pune, India Oct’13–Jan’15

Part of Vodafone Business Services (Enterprise Solutions) team to service Fixed Line Business in Global and National

accounts across Maharashtra & Goa.

Customer Relationship Management, Generate Leads and resolve issues with customers

Responsible for managing Services of range of wireless and wireline products (Fixed line data/Voice) ranging from leased lines, MPLS, NPLC, PRI and variousM2M solutions

To Plan, Schedule & manage the defined Business Services, delivering to agreed timescales (SLA Management), budget, acceptance criteria and Quality Commitments.

Managed and monitored results of team to ensure internal and external SLA's are met.

Communicated with Business Analysts and Systems Analysts to translate a business requirement into an effective and insightful interactive analytical dashboard.

Drive revenue growth and proactively conduct opportunity analysis by keeping abreast of market trends/competitor moves to achieve market-share metrics.

Assigned universe of 150 Companies to provide seamless services.

Responsible to continuously drive Process Improvement/ Automation Initiatives and Lean Projects.

Extensive use of MS Project, MS SharePoint (library for Project documentation and information communication).

Technical Services Engineer

Wipro Infotech (Client – British Telecom) – Pune, India May’10 – Sept’13

Identify new segments by exploring Business opportunities through primary research, client interviews and analysis.

Member of Prestigious Lean team at Wipro STC Pune - responsible for Implementing LEAN and automation strategies in the BT projects, in order to reduce turnaround time.

Interact weekly with Client (i.e. Head of Offshore program, British Telecom UK) for discussing Project updates, Process Planning, improvements, Delivery targets and SLAs.

Responsible for managing a 7-member team of Engineers with experience ranging from 0 to 6 years.

Performed feasibility, adaptability study and risk analysis to identify the business-critical areas from user perspective.

Performed Project planning, effort estimation and risk analysis for software modules.

Trained 10 professionals on operations and s/w delivery leading to 100% increase in efficiency.

Liaised with BT’s onsite Sales & Marketing team for successful delivery of services.

Promoted out-of-turn to become youngest Team Lead (team size: 7). Awarded Highest Bonus.

Received BT Special Category Award: RFT-Right first time (highest resolution of issues at own level).

Completed one Lean Activity which significantly helped in streamlining the diagnostic and support process.

Actively worked with higher management & client to achieve Lean Bronze accreditation for the BT projects.

High CSAT as per surveys done & Received several Appreciation mails from the Clients.

Accomplished 2% Savings by automating quality control activities. Reduced efforts by 40%.

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