Ryan P. Faetz

*** ******* ****

Lake Zurich, IL *0047

224-***-****

adij3z@r.postjobfree.com

Summary

Highly motivated professional with a strong passion for the hotel industry. Proven track record of providing outstanding customer service with clients. Outstanding ability to collaborate with potential clients to obtain a goal. Energetic and positive manner for developing customer relationships. Excellent abilities in understanding hotels specific rates and strategies to excel in the current market. Skilled organizer and planner. Education

Harper College, Palatine, IL

Associate in Arts May 2017

Southern Illinois University Carbondale

General Course Work August 2011 - May 2013

Skills/Certifications

FAU-Hospitality & Tourism Management Course

Technical: Microsoft Office, Excel, PowerPoint, and Access Hotel Operating Systems: Opera, Reserve, Delphi, CI/TY BASSET On/Off Premise Certification

Work Experience

Renaissance Chicago O’Hare Suites Hotel November 2019-August 2020(COVID LAYOFF)

Sales Manager

• Receive and proposal RFP quotes for all leads regarding all SMERF business

• Prospect business from other major cities for SMERF conventions also located near airport properties

• Achieved quarterly sales goals given by Director of Sales

• Sold SMERF room blocks from 25+ room nights on peak

• Brought in local sports teams for weekend business that hotel currently didn’t produce much off.

Ryan P. Faetz adij3z@r.postjobfree.com Page 2

Chicago Marriott Schaumburg, Schaumburg, IL May 2018-November 2019 Corporate Catering Sales Manager

• Receive and proposal RFP quotes for all leads regarding catering and events for corporate clients

• Prospect local business in the area for new business with tools such as Knowland and LinkedIn

• Detail all events booked and service groups by customizing menus to client’s budgets.

• Achieved quarterly sales goals given by Director of Sales

• Sell corporate room blocks from 10-15 room nights on peak

• Worked with sales team to create promotions and network within the immediate area

• Preformed sales blitzes and email campaigns to gain new clients campaigns Millennium Knickerbocker Hotel, Chicago, IL June 2017 – May 2018 Sales Coordinator

• Perform data mining for the annual Request for Proposals and fill out Excel reports to help guide sales team

• Work closely with catering to create BEOs for groups

• Set up conference center and guide groups and companies through tours

• Respectively answered RFPs through various websites and agencies, with revenue maxing and revenue managers to find best possible prices for groups

• Worked with different sales managers to create strategic prospecting for potential clients

• Preformed online programing to show case potential meeting to then show the food & beverage department to accurately set up meeting for client

• In charge of selling all wedding and social blocks booked at hotel

• Post and analyze any data that stems from the companies Facebook as a sales tool Hyatt House Chicago/Schaumburg, Schaumburg, IL November 2016 – June 2017 Sales Liaison

• Perform data mining for the annual Request for Proposals and fill out Excel reports to help guide sales team

• Serve as liaison with the front desk and sales team

• Set up conference center and guide groups and companies

• Provide guided tours to prospective clients about the capabilities of the property

• Assist sales department with group blocks and face to face meetings with clients on weekends when sales department is away

Guest Service Agent September 2016 – June 2017

• Greet guests arriving and departing, providing a professional and enjoyable experience

• Obtain and process payments according to company policies and procedures

• Accommodate guest requests promptly and courteously, maintaining excellent customer service

• Maintain communication with other departments to ensure quality service

• Inform guests of local attractions/amenities offered Ryan P. Faetz adij3z@r.postjobfree.com Page 3

Holiday Inn and Convention Center, Carbondale, IL May 2015 - January 2016 Hospitality Management Internship

• Greeted and registered guests, provided outstanding guest service, and settled the guest’s billing accounts upon completion of guests stay

• Registered guests, and modified reservations

• Performed hotel operator and concierge duties

Night Auditor

• Managed front desk operations during the overnight shift

• Registered guests, prepared daily reports and balanced all payments for the day

• Severed as manager on duty throughout the shift

Long Grove Confectionary Co., Long Grove, IL May 2014 - August 2014 Intern

• Scheduled high school students to work for a mobile food stand

• Worked with other interns to locate and acquire new business for the company

• Assisted in different food festivals for the company Volunteer Experience

Hoopsters Basketball Camp, St. Francis De Sales Church, Summers of 2008 - 2012 Assistant Camp Coordinator/Coach

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