V E R O N I C A A Y A L A G .

727-***-****

adij3d@r.postjobfree.com

https://www.linkedin.com/in/veronica-ayala-

706586196/

P R O F I L E

Exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal bilingual communication abilities with four years of experience in customer service and hospitality. Currently pursuing B.S. in Mass Communications with concentration in Integrated Public Relations and Advertising, and certificate in Visualization and Design at University of South Florida.

O B J E C T I V E

Creator of visual design, and interpersonal relations builder seeking to provide outstanding quality service based on work ethic and teamwork. Always ready to learn.

S K I L L S

VIZUALIZATION

ILUSTRATION

CONCEPT ART

BRANDING

CONCEPT DEVELOPMENT

ANALYTHICAL THINKING

BILINGUAL (English & Spanish)

HIGHLY ORGANIZED

LEADERSHIP SKILLS

DETAIL ORIENTED

PROBLEM SOLVING

S O F T W A R E S K I L L S

MICROSOFT OFFICE

ADOBE PHOTOSHOP

ADOBE ILLUSTRATOR

ADOBE INDESIGN

AUTODESK AUTOCAD

V O L U N T E E R

Hurricane Irma Shelter Volunteer · Belcher Elementary School.

E D U C A T I O N

B.S. Mass Communications concentrated in Integrated Public Relations and Advertising · University of South Florida · Tampa, FL January 2020 – Present

Relevant course work:

Basic Marketing: Survey of the marketing of goods and services within the economy. Attention is paid to the impact of marketing on other functional areas of business as well as society.

Graphic Programs in Mass Communications: Developing and constructing media content for global audiences using Adobe programs.

Introduction to Advertising: A study of the structures, functions, and persuasive language of advertising in mass media with attention to social, political, economic, and legal aspects.

Principles of Public Relations: The underlying theory and professional practice of public relations within corporate and institutional structures and its vital role in society.

Visual Literacy: From looking to seeing in order to identify, critique and discern meaning in visual communication within a cultural, ethical, aesthetic, intellectual and technological context.

Associate in Arts in Architecture · St Petersburg College · St. Petersburg, FL August 2017 – July 2019

E M P L O Y M E N T H I S T O R Y

Deli Clerk · Publix · Pinellas Park, FL August 2020 – Present

Efficiently managed 2-3 tasks simultaneously such as production for online orders, in-store customers and case replenishment at any time given throughout the day. Educated and developed skills on new hires in basic department procedures. Delivered outstanding friendly customer service and stablished connections with regular customers.

Front Desk Agent · The Don Cesar · St, Pete Beach, FL September 2019 – March 2020

Maintained quality control and satisfaction records; constantly seeking to improve customer service. Listened and resolved guest complaints. Sold and upgraded rooms to walk-in customers and via PBX. Posted charges to guest accounts and processed payments; made corrections where necessary. Worked directly with different departments to ensure guests’ satisfaction. Assisted training processes for new front desk agents.

Hostess · The Don Cesar (Maritana Grille) · St. Pete Beach, FL April 2019 – September 2019

Provided an elevated guest experience to generate a loyal clientele. Organized reservations and walk-in parties to ensure guest satisfaction and optimized numbers. Maintained constant communication between management and employees to provide efficient operations in extreme high-volume environment. Delivered a highly positive and professional attitude to increase an enjoyable atmosphere. Addressed guest issues and inquiries, solved problems, and provided product.

Server, Customer Service Representative, Trainer · Pizza Hut · Pinellas Park, FL August 2017 – April 2019

Provided excellent customer service and ensured all customers were well taken care of. Effectively trained, and coached new team members in front positions. Consistently exceed sales goals by efficiently managing sections and multitasking. Problem-solved and resolved customer complaints and issues. Ensured cleanliness of dining area prior and during serving.

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