Customer Service Management
Resume:
TSHEPO CERIL RAMALEPE
Dear Sir/Madam:
Based on your description of the ideal candidate, I also offer:
A solid educational foundation in technical knowledge of driving administration dispatch customer service and fleet management
An ability to be self motivated, Be pro-active and committed to delivery, excellent time management skills, Be deadline driven, Have the ability to grasp new and innovative ideas, Be career motivated with strong focus on personal development
Ability to communicate effectively (verbal, written, presentation) to all levels of the organization.
Strong Problem solving and analytical and Effective team work and multi-tasking skills
Ability to learn, analyze, and understand business and technical processes
Technical proficiency in MS Office Suite
For any information required please feel free to call me at (078-***-**** or email at adij21@r.postjobfree.com
Thank you for your time and review of the attached CV, and I look forward to hearing from you.
Kind regards,
Tshepo Ramalepe
CAREER OBJECTIVE
I would like to establish myself in a dynamic environment where my knowledge and skills in Business management can be fully utilized. I currently have N5 in Business Management and I am planning to complete my N6 and I am a second year student at University Of Johannesburg and I am doing Diploma in Road Transport Management in Freight
PERSONAL DETAILS
Surname: Ramalepe
Name: Tshepo Ceril
ID Number: 890***-****-** 4
Gender: Male
Race: African
Language Proficiency: Sepedi, English
Cell Number: 078-***-****
E-mail: adij21@r.postjobfree.com
Driver license Code 10
EDUCATION
TERTIARY
Institution: Central Johannesburg College
Diploma pursuing: Business Management
Major: Subjects: Entrepreneur and Business Management, Computer Practice
Other; Modules Sales Management, Introductory of Accounting, Public Relation, Communication
Institution University of Johannesburg Diploma Pursuing Road Transport Management in Freight Duration Second Year (2019)
Basic
Institution Ramotshinyadi High School
Highest Grade Passed Grade 12
Subjects Sepedi (Home Language), English (1st Add Language),
Accounting, Mathematical Literacy, Business,management, Economics, Life Orientation
PERSONAL SKILLS
Target Driven
Good negotiation skill
Attention to details
Problem solving
Detailed oriented
Self-motivated
Stress Tolerance
Analytical thin
PROFESSIONALS SKILLS
Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
Understands new concepts easily – Quick learner.
Ability to handle stress.
Computer literate.
Reliable.
Took customer service training course.
High School Diploma/Graduate
MS office suite 2007/2010/2013
EMPLOYMENT HISTORY
Institution NuDebt Management
Duration 2015-June-10 to 2016-Sep-15
Position Holding Call Centre Agents
Roles and Responsibilities
Making outbout calls and answering incoming call.
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Forwarded important and serious matters to the seniors
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Achieved set targets of the firm by the stipulated deadline
Institution Rathups Traiding (uber)
Duration 2016 –Sep-26 to 2017-july-14
Position holding driver
Role and responsibility making VIP pick-ups and drop offs
Calculating weekly consumptions and making weekly
Financial report, sending report back to the director
Institution Avis Budget rent a car
Duration 2017-August-01 to Current
Position holding delivery Agent
Role responsibility Prepare, clean do inspection of vehicles
Delivering of vehicle to client and collecting them on
On the due date.
Capturing of contract and terminating vehicle from
Rent.
Institution Avis Budget Rent a Car
Current Position Operation Administrator
Duration 2019 -July-2019 to Current
Role and Responsibility Receiving of new vehicle from suppliers.
Ensuring vehicles security by tracking companies.
Installing of vehicle to the Avis system for rent.
Counting or preparing inventory of all vehicle on fleet
Auctioning of report to ensure correct movements of all rented vehicle in the north region fleet.
Assisting dispatch in the distribution of vehicle to all Avis branches.
REFERENCES
Institution Nudebt Management
Name Miss Babalwa Mto
Position Call Centre Supervisor
Contact Number (work) 011-***-****
Contact Number (cell) 079-*******
Intuition Rathups Trading
Name Rathupetsane Matome Victor
Position Director
Contact Number 073-****-***
Institution Avis Budget rent a car
Name Matlou Paul
Position Branch Manger
Cell Contact 083 539
Work contact 011-***-****
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