Vanessa M Ortiz

*** **** *** ****** *

San Francisco, CA 94118

415-***-****

adiiz8@r.postjobfree.com

Education

Hospitality Management City College San Francisco: 2009-2012 California Culinary Academy, San Francisco, Baking and Pastry: Graduated 2005 Related Work Experience

Delfina Restaurant Group San Francisco, CA. Administrative Assistant

(August 2018 – January 2020)

• Approving invoices through Plate IQ

• Approving expense reports and manage reimbursement checks through QuickBooks

• Reconciling six restaurant’s credit card statements

• Sending out companywide reminders for new hire orientation reminders

• Processing new hire paperwork and confirming information is correct

• Terminating employees in Infinity HR system and their benefits in MetLife

• Making payments for overdue invoices

• Processing payroll for four locations

• Creating Standard Operating Procedures for task associated with my position

• Managing Accounts Payable email account

• Posting jobs on Craigslist for six restaurants

• Handle final checks for terminated employees

Foreign Cinema San Francisco, CA. Office Assistant

(November 2017 – August 2018)

• Write 'Thank You' cards for guest that have had a Private Event

• Call every upcoming guest within 48 hours of the scheduled reservation time

• Conduct inventories for our cookbooks

• Contacting investors for meetings and other scheduled events

• Answering high volume phone calls

• In charge of donations and collecting tax ID numbers

• Take orders for gift certificates, cookbooks, and special orders for incoming guest

• Direct incoming calls to appropriate management staff

• Respond to email inquiries in a timely manner

• Count money banks for bars and restaurant

• Support management staff with any projects or assistance they may need

• Assist with Facebook and Instagram post

• Update website with new menus, movies, and PayPal information Susie Cakes San Francisco, CA. Office Assistant

(November 2016 – November 2017)

• Provide administrative support to the bakery

• Call back guest to ensure the quality of custom orders

• Conduct inventories of retail and guest service items

• Train Guest Services Team members and update training tracker

• Answering high volume phone calls and emails

• Take orders for events and parties then process it to the bakery

• Schedule and carry out cake tastings

• Support other bakeries in the company as needed

Vanessa M Ortiz

433 34th Ave Number 1

San Francisco, CA 94118

415-***-****

adiiz8@r.postjobfree.com

Warwick San Francisco San Francisco, CA. Sales Coordinator

(April 2016 - December 2016)

• Coordinate photo shoots and filming in hotel

• Social media post to Facebook, Twitter, and Instagram

• Take photos for Facebook, Twitter, Instagram, and the hotel website

• Update Warwick San Francisco website using Umbraco CMS

• Aid the Sales Manager with contracts, leads, and tours

• Assist Food & Beverage with leads, tours, and contracts

• Execute office responsibilities and organization

• Respond to RFPs in a timely manner

• Exploring new ways to create revenue for the property TenGroup Concierge San Francisco, CA. Dining Lifestyle Manager

(August 2015 - April 2016)

• Answer high volume phone and email intake in a professional manner

• Allocate incoming assignments for entire dining team

• Work with benefits, travel and ticket team when they are at capacity

• Secure highly sought-after reservations at trendy restaurants around the world The Scarlet Huntington. San Francisco, CA. Concierge

(July 2014 - August 2015)

• Manager on duty

• Stay up to date on events, restaurants, and trends to provide a full local experience for guests

• Make dining and event reservations and obtain tickets

• Act as liaison for all hotel departments to provide extraordinary guest service

• Execute daily managerial responsibilities

• Execute office responsibilities and organization

• Pick up and deliver items, and run errands for guests

• Practice discretion surrounding celebrities and high-profile guests Hotel Monaco (Now the Hotel Marker) San Francisco, CA. Guest Services Agent

(November 2011 - December 2013)

• Billing guest, companies, and third parties such as Hotwire and Expedia

• Act as Concierge by making dinner reservations and booking tours

• Review guest arrivals for following day

• Email guest about upcoming stay, and find out anything special the guest needs

• Answering phone calls and either helping caller or forwarding them to the proper channel

• Handling VIP guest with their needs and being in constant contact with their managers

• Filing paperwork for accounting and night auditor

• Checking guest in and out of the hotel

• Handling guest request and issues

• Act as manager on duty in absence of management staff

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