Employee Relations Manager

Cheryl Lynne McConnell

adiiw0@r.postjobfree.com • www.linkedin.com/in/Cheryl-mcconnell-90b60b71 • Moraga, California, 94556 • 925-***-****

Qualification Summary

Highly motivated and goal-focused individual, currently obtaining PHR / SPHR Certification from HRCI.org. Possess broad knowledge of HR policies and procedures along with ability to coordinate key HR and general management operations within fast-paced environments. Strong expertise in initiating best human capital strategies to streamline processes and capitalize on growth. Capable of driving operational excellence and maintaining high recruitment standards, following company procedures and guidelines. Skilled at providing ad-hoc administrative support for HR team in relation to disciplinary, grievance, and other employee relations issues. Profound ability to create HR related documents, generate reports, maintain employee records, and prepare and process accurate payroll. Equipped with comprehensive knowledge of all areas of HR with keen ability to identify, build, and maintain effective working relationships.

•HR Policies and Procedures

•Staff Recruitment and Retention

•Strategic Operations Management

•Regulatory / Statutory Compliance

•Document Handling

•Record Management

•Employee Onboarding and Training

•Employee Relations and Benefits

•Conflict Resolutions

Educational Background

PHR / SPHR Certification HRCI.org, Pearson VUE Testing Center, Expected Completion in December 2020

Master’s in Health Care Administration California State University, East Bay

Bachelor’s in Political Science / Public Administration University of California, Los Angeles

License / Certification

Juris Doctorate – Licensed California State Bar Association #138252 (Active) CPR / AED certified CA Driver’s License

Career Experience

General Manager / Operations Manager, Tapout Fitness, Alameda, CA 2019 to Present

Perform a broad range of HR tasks, including payroll, recruitment, hiring / firing, onboarding, coaching, and employee assessments by following company guidelines. Drive business development efforts by generating new sales leads, propelling marketing campaigns, and motivating sales staff to achieve goals. Spearhead the management of all facets of contract and contract-to-hire, from obtaining I9 information and identification documentation to complete onboarding.

Promoted to General Manager within six months of employment based on significant performance and utmost dedication towards work excellence.

Built an operations department from a scratch to successful execution; set up employment files, updated payroll accounts, established and enforced SOPs, and developed team to scale train all employees in adherence to company policies and procedures.

Played an integral role in driving successful transition from franchise agreement to management agreement with Tapout corporate.

Reopened gym with all CDC guidelines while consistently monitoring Alameda County’s reopening procedures regarding masks, distancing, temperature checks, and cleaning.

Operations Manager / Assistant Operations Manager, 24 Hour Fitness, Alamo, CA 2016 to 2019

Led the planning and execution of all aspects of recruitment process, such as screening applications, scheduling and conducting interviews, and organising employee training and on-boarding programs to hire the right candidate. Built, trained, and motivated a team of Service Reps on managing shift operations in an efficient manner.

Revitalized a timeworn gym and improved the tidiness and cleanliness of front area by upgrading computer equipment while staying within stringent budget.

Created additional spaces for personal training and work outs by optimally utilizing floor spaces, which led to develop customer interest and increased membership by 20%.

Promoted from Assistant Operations Manager to Operations Manager based on exceptional performance and utmost dedication towards work excellence.

Lead Service Representative / Kids Club Attendant / Membership Counselor, 24 Hour Fitness, Moraga, CA 2014 to 2016

Trained and managed cross-functional individuals, including onboarding service representatives and Kids Club Attendants on daily activities to ensure adherence to company standards. Maintained appropriate levels of inventory, consisting of food & drink items, supplements, and clothing to meet customer needs and demands.

Played a pivotal role in preventing loss by timely identifying the expired items and selling to employees at discount while strictly following FIFO rule.

Recognized by senior management for successfully achieving retail sales to aggressive budgets.

Backend & Front-End Coordinator, TJ Maxx, Moraga, CA 2008 to 2012

Oversaw the management of early morning shift operations as well as handled incoming freight and 12 – 20 pallets from distribution center. Trained facility staff on safety procedures and guidelines to maintain highest level of client and employees’ safety. Reviewed and optimized inventory check-in process for maintaining appropriate level of new merchandise. Delivered exceptional customer service by greeting visiting customer and assisting them throughout the store from beginning to end. Held the responsibility of receipt, processing, and sticking the floor within 24 hours.

Organized a huge volume of merchandise in an appropriate manner, making it accessible for Floor Coordinator and ready to hit the ground.

Additional experience as Operations Manager, Strategic Consultant, and Receiving Manager within multiple high-profile organizations.

Other Involvement

Cheryl McConnell, Attorney at Law – Active, Non-Practicing - December 1988-Present

Professional Associations

Board Member – West Alameda Business Association (WABA) Board of Directors at Moraga Manor

Technical skills

Microsoft Word, Excel, Power Point, Outlook, Google sheets, HRIS - ADP, ATS Paychecks, Internal System, Loyalsnap, Careerplug, Mindbody, ADP, Paychecks, and 24 HF

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