Sales Service

PERSONAL PROFILE

I am an energetic and compliant young lady who sets high standards for myself and others. I am analytical and I can tie up loose ends and can see an assignment through to the end. I work well under pressure. I’m motivated by standard operating procedures, precise work details and a structured working environment. I aim to learn new things from this position and to grow. My values would be highly beneficial to your establishment as I am punctual, loyal, honest and very respectful.

WORK EXPERIENCE

I am a Supervisor at the Mandarin Oriental Doha Hotel; where I’ve been a part of the pre-opening team from October 2018 to March 2019. The Hotel opened its doors on the 9th of March 2019. I was hired as Hostess, after 1 year of employment I received promotion to Supervisor.

Mandarin Oriental Doha From October 2018 to August 2020

Pre-opening phase:

●I did various trainings which includes:

OASys, Infor HMS, Infor Genesis, HotSOS, OpenTable, SevenRooms and Ecolab

●Updating Standard Operating Procedures and the Policies and Procedures.

●Creating the Sequence of Service of the daily operation.

●Worked on the InforGenesis system creating different boards by adding all items on the system.

●Assisted Management with Admin. Making calls to suppliers.

●Creating Welcome Packages to new colleagues who joined the company to give them an introduction to the company and what their duties would be.

●Assisted in conducting trainings to new colleagues who joined.

Hostess daily duties:

Before shift double check any new arrivals. Confirm any VIP guests and take note of their special requests. Familiarize myself with their names and room numbers and print out in-house guest and new arrival list for morning briefing.

Call guests to confirm their bookings, confirm any preferences or requests.

Taking Reservations and updating them accordingly.

Welcoming guests upon their arrival, introducing the concept and showing them around and if requested taking them on tour to view other outlets

Making sure guests are happy and satisfied upon their departure.

Stock count of stationary and doing orders

Supervisor Duties:

Ensuring daily operation runs smoothly

Creating daily operational checklist

In charge of the Inventory

Conducting Departmental Training to staff

Cashiering and closing handover at the end of my shift.

La Motte Wine Estate (Wine Ambassador)

●Conduct Wine Tastings to tourist groups

●Wine sales

●Conducting Cellar Tours

●Set and reset tables for tastings

●Showing guests around the Estate on request

●Closing and Cashiering

●Set tables for service

●Set up private tasting rooms for private tastings or special occasions

American Express Travel (Travel Consultant Intern)

●Assisting Senior Consultant with combining holiday packages

●Answer the telephone

●Call client to confirm their details

●Calling Hotels, guesthouses and car services for quotes and availability on respective dates

●Making reservations for client accommodation

Netcare Hospital (Cook Intern)

Cooking Daily Meals for Patients

Preparing food on the food belt before sending it to the rooms

Weekly Stock count

PROFESSIONAL ATTRIBUTES

●Leadership skills

●Computer literate

●Punctual

●Systematic

●Compliant

PERSONAL ATTRIBUTES

●Self-driven

●Goal orientated

●Passionate

●Organized

●Accurate

ACADEMIC QUALIFICATIONS

● Matric certificate

● Diploma in Travel and Tourism

●Certificate in Hospitality (Compass Hospitality Internship)

●EcoLab Certification

●Cabin Crew entry level course (Excellence Training Centre Doha)

PERSONAL

NAME: Ms Lin-Marié Williams

ADDRESS: 192 Buiten Crescent, Bernadino Heights, Kraaifontein 7570

CELLPHONE: 071*******

EMAIL: adiis1@r.postjobfree.com

ID NUMBER: 940**********

LANGUAGES: English, Afrikaans, Basic French

MARITIAL STATUS: Single

Drivers Lisence: Code 8

Curriculum Vitae

Of

Lin-Marié Williams

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