Employee Relations Administrative Assistant

IRENE KEHENGU

780-***-**** adiir7@r.postjobfree.com Calgary, AB

Dedicated and hardworking professional offering more than 5 years’ experience in Human Resources and Administration. Master’s Degree in Human Resource Management. Experienced with recruitment, planning and organization, employee relations, training/development, and labour relations.

Highlight of Qualifications

·Excellent organizational skills with attention to detail and accuracy

·Works well under pressure

·Strong organizational, time management and interpersonal skills, client service focused and results-oriented

·Provides excellent client/customer service

·Excellent verbal and written communication skills; experienced facilitator of presentations, workshops, and training sessions

·Analytical problem-solver; able to anticipate issues and create new systems that streamline operations

·Productive under minimal supervision and within a team environment; able to manage multiple competing priorities

·Proficient with MS Office (Word Perfect, Excel, Power Point)

Professional Experience

Sales Person Sep 2019 – Present

RW&CO, Reitmans Canada, Calgary, AB

Developed rapport and served 15 customers per day, exceeded sales goal of $1000 per shift

Provided in depth product and promotional information

Attained customer information for marketing purposes

Processed and completed customer transactions using Point of Sale (Cash/Debit/Credit cards)

Assisted in product merchandising

Administrative Assistant Oct 2018 – May 2019

MamaZuri Style, Calgary AB

·Maintain an effective medium of communication and close collaboration among the workers in the Organization

Maintain close supervision on the daily functions of the staff, ensure the productivity and checking the quality of the output

Addressed client concerns and directed them to the appropriate resources

Developed various work search and financial programs to address client needs

Serve as the reporter of estimated yearly expenditures and produce written output regarding the institution’s budget

Assist with maintenance of office, equipment and supplies; other duties as assigned

Client reception and management including greeting, check in, invoicing, payment processing

Answer and respond to calls and emails; correspondence such as letters, faxes and form

Front Office Specialist Nov 2016 – March 2017

Slave Lake Inn Slave Lake, AB

·Scheduled and confirmed appointments

·Received clients in person or by telephone when assisting with intake

·Greeted and welcomed clients upon arrival; provided outstanding customer service

·Discussed problems/difficulties with the Team leader and identified source of issues and solutions

·Provided administrative support to program staff; edited and formatted documents

·Managed requests for service and coordinate assignment of care and conducted follow-up telephone calls with clients

·Answered all incoming calls; maintained a neat and orderly workspace

Human Resource Officer

Uranium One Company, Dar Es Salaam Tanzania June 2014 – Oct 2016

·Coordinated scheduled all pre and post interview meetings

·Participated in staff recruitment, selection and orientation

·Organized the office visits between candidates and hiring managers; screened resumes

·Provide staff with room for improvement by providing continuous education and giving valuable feedback on their jobs

·Participated in employee development, pre-employment, and in-service training

·Facilitated strong organizational, presentation and analytical skills through continuous academic training group projects

·Conducted payroll for more than 200 employees; maintained compensation and benefits records, including employees’ files

·Handle matters that are directly related to the leave privileges of the workers of the Institution

Program Assistant/Administrative Assistant Jan 2013 –Jan 2014

Catholic Relief Services, Tanzania

·Led, planned, and coordinated special events program

·Managed a file maker pro database; conducted data entry, record keeping, and reporting

·Facilitated weekly staff meetings; assisted with staff training

·Coordinated and implemented programs; employed teamwork to achieve results

·Provided clerical support; generated meeting notes; documented program activities

·Booked and managed flights and hotels for staff

Education and Professional Development

Medical Office Administration and Health Care Unit Diploma 2020

Sundance College, Calgary AB, CA

Anatomy, Medical Terminology, Medical Transcription, Medical Procedures, Clinical Procedures, Electronic Medical Records & Billings, Health Unit Clerk Procedures

Master in Human Resources Management 2012

Mzumbe University, Dar Es Salaam, Tanzania

Bachelor Degree: Major in Sociology 2007

University of Dar Es Salaam, Tanzania

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