Manager Sales
Resume:
Elaina Jackson
adiiot@r.postjobfree.com
PROFESSIONAL SUMMARY:
● Detail-oriented and collaborative people leader with a passion for creating successful events. Excellent at listening, following directions and multi-tasking. One of my strongest skillsets is developing team members to perform at their best. I believe with a positive attitude you can accomplish anything.
● Can proficiently use MS Excel, MS Word, MS Access, MS Publisher, MS PowerPoint, MS OneNote, MS Teams, Internet Explorer, Google Chrome & Apps, Firefox, Outlook, Imis Membership System, Cvent, ZOOM Meeting Software, WebEx, All Seated software, Jonas Management Software.
EXPERIENCE
BCD Meetings & Events/PricewaterhouseCooper (PwC) Account April 2019-Present Currently Furloughed due to Covid19.
Planning Manager
Summary-Function as primary client liaison and team leader for assigned programs and events. Managed the overall coordination and execution of an entire program/event from an operational perspective. Responsible for coordination of all planning from presale stage to final billing, while providing unparalleled levels of customer service. Responsible for all types of meetings with attendance ranges of 25 - 1400.
● Work with client to finalize all logistics; attendee and rooming list management, air travel, ground transportation, food & beverage, meal guarantees, meeting space, room set, audio/visual, production, off-site events, activities and special needs, and final bill reconciliation.
● Fully understand the contract and addendum process and plan according to the contracted rooms and space and contracted terms and conditions.
● Work cross functionally with other support teams to manage all needs of the program including registration mangers, web builders and project accountants.
● Complete vendor search, proposal process and contract negotiations for ancillary vendors (off-site events, ground transfers, activities).
● Understand and effectively adhere to client meeting policies and SLAs.
● Managed event budgets and was accountable for final invoice reconciliation, check requests, and expense allocation. Manages budgets annually totaling between $100K- $6M.
● Lead weekly planning calls to ensure all cross-function departments were on the same page and same timeline.
Maritz Travel/Alcon Laboratories Account April 2017-April 2019 Meeting Event Manager (II)
Summary-Function as primary client liaison and team leader for assigned programs and events. Managed the overall coordination and execution of an entire program/event from an operational perspective. Responsible for coordination of all planning from presale stage to final billing, while providing unparalleled levels of customer service. Responsible for Vision Care Sales meetings budget of 4.2 million. All meetings from Senior Sales Leadership team meetings of 25 attendees, National Sales meeting of 550 attendees and Sales Incentive Programs.
● Manages external relationships with clients, DMCs (Destination Management Companies) and third-party companies/suppliers. Regular interaction with internal departments including Sales, Creative, Supplier Relations, Sourcing, Event Accounting, Event Operations, and Guest Services.
● Managed event budgets and was accountable for final invoice reconciliation, check requests, and expense allocation. Manages budgets annually totaling between $150K- $4.2M.
● Lead weekly operations meetings with marketing, delegate recruitment, sales, editorial, and creative teams to ensure that events remained on track and stayed within budget.
● Managed and implemented all aspects of meetings including: site selection, contract negotiation, and contract execution.
● Ensured all logistical details including room set-up, audio visual, transportation, housing, and food and beverage for meetings were planned effectively and within budget.
● Created registration site for all events and meetings using a web based solution and managed launch of each event in coordination with the web services team.
● Resolved problems associated with securing audio/visual equipment, travel itineraries and on site transportation as needed.
● Produced all meeting materials i.e. name badges, binders and signage to insure a seamless meeting.
● Created and sent out post event survey to ensure we capture attendee feedback. JL Bar Ranch and Resort April 2016-April 2017
Resort Manager (October 2016 - April 2017)/Event Manager (April 2016 - October 2016) Summary-Function as Resort Manager for 13,000-acre property. This was a brand new resort that opened in November 2015. Directly responsible for the operations of the Front Office, Guest Services, Bell Staff, Valet Parking, Housekeeping, Food & Beverage, Security, Recreation, Retail and the Spa. Since the resort was a newly opened property I set standard operating procedures in every department I was responsible for.
● Planned, managed and provided leadership for luxury resort.
● Prepare and present annual operating and reserve budgets of $7+ million.
● Exceeded or met financial expectations for multiple departments.
● Ensure compliance with insurance, legal, health and safety obligations.
● Successfully negotiated contracts to increase services and reduce or maintain costs.
● Train, coach and empower managers and associates to deliver excellent service to owners and guests.
● Marketed the resort through promotions, word of mouth, events/activities and web presence which resulted in a revenue increase of over 500%.
● Handled HR issues from hiring & firing of employees to creating weekly schedule for front desk, housekeeping, bell staff, food & beverage, security, retail, spa and maintenance.
● Organized front desk, engineering and executive offices to improve efficiency.
● Plan, design and produce events while managing all project delivery elements within time limits.
● Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
● Analyze event performance and prepare metrics presentation.
● Define company brand through events.
● Ensure staff is adequately prepared for event.
Farm Equipment Manufacturers Association August 2012 – April 2016 Director of Meetings and Membership
● Oversee exhibit details for annual Spring Conference Supplier Showcase including development of materials, shipping and receiving of exhibits, ensuring exhibits are complete and in good working condition, ordering of pipe, drape, signage, tables, chairs and other materials for booth, etc.
● Manage all sorts of the event operations – The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
● Supervise production of events – Worked with event sponsors and internal/external teams on all aspects of planning the event.
● Produce the event materials and accessories including postcards, emails, newsletter articles, and magazine ads.
● Develop/update/create and edit website content daily.
● Supervise/oversee onsite staff, in-office assistant, 6 councils and 5 committees. Responsible for hiring, training, setting goals, delegating my workload, evaluating the performance of staff, approving time records and time off requests.
● Analyze attendance history and create/modify promotional messages to raise attendance.
● Obtaining guest speakers, sponsors and exhibitors for convention and conference.
● Kept event budgets of over $250,000, work within deadline requirements, cost savings through contract negotiations efforts.
● Develop and implement membership plans for retention of current members and growth of new members, according to client work plan activities and Board goals. Coordinate, manage, track, and evaluate all membership and renewal activities, including new member, renewal, and prospect member mailings. Work with accounting department to ensure financial tracking of membership.
● Develop membership marketing and promotional materials, including applications, welcome kits, membership cards, follow-up surveys, and other collateral, in collaboration with the Communications department. Ensure membership lists are updated on websites on a weekly basis.
EDUCATION
Northwest Missouri State University
May 2010
Bachelor of Science in Public Relations
CERTIFICATIONS
● Healthcare Meeting Compliance Certificate (HMCC) certification.
● Cvent Certification in Event Management
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