TIMOTHY A. RUHL

adiiok@r.postjobfree.com 717-***-****

** ******* ***** *******, ** 17033

Career and Skills Overview

Market proven skills in commercial (B2B) and personal (B2C) sales, service and account development. ExperJse in insurance, management, accounJng/finance, and technology systems. Career history leveraging technology assets to support business objecJves and increase boOom line results. Business acumen to create and maintain informaJon systems, accounJng and workflows to improve user producJvity, reduce costs, and increase customer loyalty and engagement. Excellent interpersonal and relaJonship building skills essenJal to the sales process.

• Insurance & Risk Management

• Account Development

• Audio/Video Systems

• MicrosoY Office Suite Expert

• AccounJng & Finance

• Mac/Windows/Linux OS

• Digital MarkeJng

• Google (G Suite) Workspace

• B2B/B2C Sales and Service

• iOS/Android Mobile Technology

• Social Media Management

• Website & Graphic Design

Professional Experience

MURRAY RISK MANAGEMENT & INSURANCE, Lancaster, PA 2010-2012 Risk management and insurance firm with 180 employees Senior Technology Specialist / Commercial & Personal Lines Account ExecuQve Filled account management and risk management funcJons for commercial, agri-business and personal lines clients aYer successfully migraJng $2.5 Million book of business. Advised COO and execuJve team on technology issues, including cost-effecJve strategies for hardware and soYware procurement. Assisted with efficiently integraJng technology into companywide daily work processes. Conducted training courses in MicrosoY Office and agency management soYware. Managed mobile technology and telephony systems. Wrote system policies. Configured employee cell phones and tablets. Provided comprehensive help-desk troubleshooJng.

• Led project and team for new enterprise content management system that encompassed all areas of operaJons; met with department leaders to opJmize work flows, develop file structures, and customize system configuraJon to company needs.

• Designed and implemented scalable, cost-effecJve web conferencing soluJon; expanded capabiliJes enabling linkage of 5 remote offices resulJng in significant cost savings.

• Oversaw implementaJon and integraJon of telephone, voice-over IP, and wireless phones.

• Developed new in-house employee training program and materials for MicrosoY Office and other soYware and hardware products.

• Assisted IT Staff with escalated and complex Hardware and SoYware issues. JACOB H. RUHL, INC. d/b/a RUHL INSURANCE, Manheim, PA 1983-2010 Mul;-line Insurance Brokerage Firm

President / CEO / Owner / Broker

Directed all aspects of agency operaJons in various roles including CIO, CFO, and IT Systems Administrator. Managed server environment, acJve directory, and network backups. Configured workstaJons, provided troubleshooJng of system issues, ran help desk, documented procedures.

• Drove two-fold increase in total revenue and by spearheading aggressive use of technology.

• Increased corporate profitability that exceeded industry benchmarks.

• Implemented social networking markeJng strategy.

• Designed and built interacJve, customer-focused web site.

• Created streamlined workflows by customizing agency management systems and imaging systems. TIMOTHY A. RUHL 717-***-****

Consulting / Other Experience

bizTechRx, Hershey, PA 2012-Present

Technology Consul;ng Services

Owner / Consultant

Started company to meet the informaJon system needs of small to mid-sized companies and individuals. Conducted B2B and B2C sales with focus on excepJonal customer service and client relaJonships.

• Conducted sales and service of computer systems and related peripheral devices.

• Securely configured systems, printers, network hardware, video conferencing systems and mobility soluJons for small to mid-sized companies and individuals.

• Improved client profitability through effecJve use of technology and customer-centric strategies.

• Designed websites and graphics.

• Developed social media and digital markeJng strategies for clients. PSAV, Hershey, PA 2019-Present

Event Technology Services: Hershey Lodge & Conven;on Center, Hotel Hershey and HCC Audio Visual Technician & Assistant Rigger (Part-Time) Event Technology and Live MeeJng ProducJon: DuJes include setup and striking of audio video equipment, live camera operaJon for large events and rigging of lighJng, staging and sound reinforcement equipment. Education

ELIZABETHTOWN COLLEGE, Elizabethtown, PA

BS in Business AdministraQon with ConcentraQons in InformaQon Systems and AccounQng/Finance Awards: Alpha Lambda Delta Honor Society Wall Street Journal Outstanding Finance Student Award AddiQonal Training & CerQficaQons: PIA P&C Insurance School, Oberlin College PIA Life & Health Insurance School, Dickinson College CerJfied Insurance Counselor (CIC), The NaJonal Alliance* ConstrucJon Risk & Insurance Specialist (CRIS), InternaJonal Risk Management InsJtute* Google CerJficate in Digital MarkeJng 2019

*Insurance CerJficaJons and Licenses expired in 2012 upon transiJon to technology sector Te c h n i c a l S k i l l s

Current CerQficaQons: Google CerJficate in Digital MarkeJng / Member: MicrosoY TechNet Soeware: MicrosoY Office Suite (Word, Excel, PowerPoint, Outlook) Adobe CreaJve Suite/Cloud Hardware: System Design, InstallaJon, Repair, Trouble-ShooJng and Custom System Builds. OperaQng Systems: MicrosoY Windows OS Mac OS Linux OS Mobile Technologies: iOS, (iPhones & iPads) Android (Phones & Tablets) Telephony Systems: TradiJonal Line PBX VoIP Video Conferencing

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