Senior Human Resources and Executive, Experienced in ALL facets of HR

DR. MODEANE WALKER Houston, TX

linkedin.com/in/modeane

PROFESSIONAL SUMMARY

Vision-driven Chief Learning Officer with a career-long record of human resource operations, organizational development, and change management success for leading organizations A dynamic, motivated Deputy Director and Chief Learning Officer with a history of dynamic management professionalism and multifaceted credentials, operating at the nexus of solid, tactical leadership and human resources expertise. A top performer who executes decisions to positively reflect business efficiency, corporate well-being, and employee satisfaction, including leading quality staff recruitment to encourage diversity, low turnover, loyalty, and leadership growth. An innovative thought leader who's known for aligning business vision and goals with human resources and organizational development strategy. Exceptional training and academic qualifications, including a Ph.D. in Educational and Instructional Technology from Mississippi State University, and an MPA with a concentration in Human Resource Management from Grambling State University.

CAREER HIGHLIGHTS

• Head design and delivery of notable Diversity and Inclusion initiatives and programming, emphasizing workplace culture, talent acquisition, retention, and training.

• Direct organizational goal setting, performance management, coaching, mentoring, leadership development, and employee engagement for over 22,000 employees at the City of Houston.

• Innovated and implemented a 5-year strategic plan for Human Resources in alignment with organizational goals, architecting a comprehensive framework to monitor progress and report outcomes.

• Shepherded enterprise-wide initiatives to fully integrate human resources management, tools, and training to enhance business capabilities, inclusive of change management strategies.

• Cultivated a strong work culture that attracted and retained staff at the City of Houston, driving its mission by establishing strategic objectives and clear job requirements for all teams.

CORE COMPETENCIES

• Diversity and Inclusion • Employee Engagement • Performance Management

• Program Implementation

• Change Management

• Org. Structuring

• Coaching and Mentoring

• Leadership Pipeline

Development

• Continuous Learning

• Data-Driven Planning

• Technology Solutions

PROFESSIONAL EXPERIENCE

CITY OF HOUSTON, HOUSTON, TX

DEPUTY DIRECTOR AND CHIEF LEARNING OFFICER, OCTOBER 2019 – PRESENT

• Architect learning and organizational development frameworks align with business objectives, partnering with senior leaders to integrate the necessary tools, evaluate impact, and demonstrate value- add.

• Catalyze organizational development by setting the vision and direction for a people-focused culture, translating strategy into actionable goals for performance and growth while managing a team of 15 direct reports with a $1.2M budget.

• Champion change management, leveraging expertise in building upon foundational human capital systems to streamline the integration of new programs, policies, and procedures.

• Conduct comprehensive analysis of key organizational metrics and associated dashboards to monitor success, yielding data-driven insights into opportunity areas.

• Define new strategies on a proactive basis to realize new synergies and efficiencies, building strong partnerships with client departments to identify their needs and gather requirements.

• Guide the implementation of organization-wide goal setting, performance management, and operational planning, with a strong focus on coaching and training future leaders. DR. MODEANE WALKER Page 2

• Investigate opportunities for improvement, identify root causes, and craft tailored solutions, action plans, and follow-up to enhance operations with measurable outcomes.

• Lead operations for recruiting and managing internal trainers and vendor/contract trainers, integrating an effective instructor-led and virtual training capability as part of a scalable, blended learning approach.

• Pioneer leadership development planning to strengthen employee bench and cultivate a robust talent pipeline, advising both executives and senior leaders to develop and implement all related initiatives while managing programs for over 22K employees at the City of Houston.

• Serve as Resilience Officer, representing the Human Resources Department and heading the development of a strategic roadmap that addresses both shocks and stresses for the City of Houston and its 2.3M residents.

• Spearhead the design and delivery of special initiatives and programming for Diversity and Inclusion, with a strong focus on workplace culture, talent acquisition, retention, and training.

CITY OF HOUSTON, HOUSTON, TX

DEPUTY DIRECTOR AND CHIEF OF STAFF, AUGUST 2018 – OCTOBER 2019

• Assessed organizational structures, discovered knowledge and skills gaps to enhance cross-department cooperation, professional development, and performance.

• Created and implemented enhanced policies, guidelines, and standards for Human Resources, resolving critical issues.

• Developed and facilitated mentoring opportunities for HR professionals to enable continuous professional growth and development.

• Directed cross-functional teams in achieving department goals, guiding the implementation of strategy at a practical level through strategic leadership, coaching, and performance management.

• Evaluated broad organizational goals and strategies to define operational objectives and practical action plans for Human Resources, leading an HR team of 10 direct and indirect reports.

• Governed operational analysis to isolate opportunities for improvement, crafting and implementing solutions, corrective measures, and improved tactics to optimize processes and services.

• Ideated a 5-year strategic plan for Human Resources, implementing a comprehensive framework to monitor progress and report outcomes.

• Shepherded enterprise-wide initiatives to fully integrate human resources management, tools, and training to meet organizational goals. Orchestrated improved administrative processes and procedures to increase efficiency and productivity successfully.

CITY OF HOUSTON, HOUSTON, TX

CHIEF TECHNOLOGY OFFICER FOR HUMAN RESOURCES, OCTOBER 2016 – AUGUST 2018

• Audited data integrity, managing all functional technology operations.

• Consolidated auxiliary technology business units within the HR Department into one division under my leadership to remove duplication of effort while achieving cost-savings and increasing productivity.

• Consulted with cross-functional stakeholders to fully understand and adopt technology delivery; trained and coached team members on the HR systems environment.

• Cultivated a strong work culture that attracted and retained staff, driving the organization's mission by establishing clear staff requirements and setting strategic goals for relevant departments.

• Developed strategy to remove fragmented employee background screening services, with an annual number of 4k, by moving the performance of services to a third-party administrator, thus freeing up ~10 employees to focus on their primary HR functions, which increased employee productivity and reduced team by 70 percent.

• Direct the design and implementation of systems, policies, and procedures, encompassing strategic planning, architecture and build-out, security management, application changes, and updates.

• Headed operations to gather and analyze feedback, garnering a deep understanding of business viewpoints to improve customer experience and service capabilities with innovative technology solutions.

• Liaised with cross-functional internal stakeholders, aligning business objectives with technology strategy by understanding critical drivers' success.

• Managed a $75M contract for over 600 contingent workers who support operations and special programs and reduced staffing by 80 percent.

• Negotiated and operationalized cloud-based record storage and retention system for over one million pages for personnel records, kept for 75 years.

• Redesigned business processes to yield increased productivity, guiding technology project lifecycles with business expertise.

• Served as Chief Security Officer under HIPAA guidelines, in conjunction with the Chief Privacy Officer, successfully resolved a major data breach, impacting 66k members and putting stricter security controls to mitigate future risk.

• Supervised the HRIS team's daily operations, providing executive direction for all program strategy, compliance, quality assurance, program efficiency initiatives, and performance coaching, and managed a multimillion-dollar budget.

CITY OF HOUSTON, HOUSTON, TX

SENIOR STAFF ANALYST, TALENT DEVELOPMENT & HR OPERATIONS, AUGUST 2013 – OCTOBER 2016

• Audited compliance with preferred supplier programs and executed agreements, including pricing, processes, and policies.

• Connected teams to facilitate collaboration towards business solutions and their implementation.

• Coordinated and participated in regular meetings with senior leadership, integrating change management initiatives to address issues and improve operations.

• Crafted actionable roadmaps for improving workflows and processes, establishing and organizing KPIs in line with stated directives.

• Executed superb business analysis to identify meaningful trends and opportunities across the organization to inform HR operations strategic planning.

• Prioritized and resolved supplier management issues and fostered strong supplier relationships for the Contingent Workforce and Talent Management programs.

• Produced schedules to ensure project management followed the plan, updating and reflecting any authorized project changes.

• Worked on redesigning and operationalized the department billing and budget chargebacks into SAP for employee training expenses using Lean Six Sigma principles for Green Belt certification.

CITY OF HOUSTON, HOUSTON, TX

ENTERPRISE LEARNING SERVICES MANAGER, JANUARY 2012 – AUGUST 2013

• Delivered robust and timely analytic decision support to HR business partners and various organizational stakeholders.

• Drove forward thought leadership on best-in-class technologies and capabilities, providing expert consultation around technology opportunities and limitations, including upstream and downstream implications.

• Elevated business capabilities by engaging with IT staff and stakeholders to fully understand deliverables and solutions.

• Led eLearning and instructional design teams to research, explore, discuss, prioritize, anticipate, plan, and adapt to adult learning trends, including analyzing potential eLearning technologies, partnerships, insourcing, and outsourcing.

• Managed organization structure and hierarchy, supported deployed training and performance liaisons, integrated the application with HR data from SAP (the record system for employee data), and defined the data dictionary.

• Oversaw a high-impact operations calendar to align timing, resources, and operational readiness for all business-focused initiatives.

• Recognized for leading design and development teams, providing strategic technical direction, and monitoring using metrics.

• Recorded requirements and tracked projects to implement effective and balanced solutions.

LOUISIANA STATE UNIVERSITY, BATON ROUGE, LA

INSTRUCTIONAL TECHNOLOGY CONSULTANT MAY 2010 – DECEMBER 2011

• Advised faculty around strategies for improving teaching, mitigating challenges, and following through for successful execution, focusing on evidence-based technology applications.

• Directed workshops for small groups of faculties, convened focus groups, conducting needs analysis, and creating job aids, tools, resources, and templates to assist faculty and scale production processes.

• Employed ADDIE (Analysis, Design, Development, Implementation, and Evaluation) and agile curriculum development methodologies and used consulting on best practices to deliver robust training solutions.

• Innovated instructional design recommendations that increased student satisfaction and learning outcomes, deploying technology-based solutions.

• Optimized process flows for projects performed in conjunction with the Digital Imaging and Video Services division of Academic Technology Services.

CITY OF HOUSTON, HOUSTON, TX, JUNE 2009 – APRIL 2010

LMS SYSTEM ADMINISTRATOR, TRAINER & E-LEARNING DEVELOPER

MISSISSIPPI STATE UNIVERSITY, MISSISSIPPI STATE, MS, JULY 2006 – JUNE 2009 LEAD IT CONSULTANT

THE UNIVERSITY OF ALABAMA, TUSCALOOSA, AL, SEPT 2005 – JULY 2006

ASSISTANT PROFESSOR & INSTRUCTIONAL DESIGNER

MISSISSIPPI STATE UNIVERSITY, MISSISSIPPI STATE, MS, MAY 2004 – SEPT. 2005 TECHNOLOGY INSTRUCTION SPECIALIST

EDUCATION

DOCTOR OF PHILOSOPHY (PH.D.) IN EDUCATIONAL (INSTRUCTIONAL) TECHNOLOGY, 2002-2004 Mississippi State University, Mississippi State, MS Instructional Systems and Workforce Development

MASTER OF PUBLIC ADMINISTRATION (M.P.A.), 2000-2001 Grambling State University, Grambling, LA

Human Resource Management

BACHELOR OF SCIENCE (B.S.) IN CRIMINAL JUSTICE, 1996-2000 Grambling State University, Grambling, LA

CERTIFICATIONS

IPMA-CE CERTIFIED EXECUTIVE – IPMA-HR, AUGUST 2020 (EXPIRES DECEMBER 2023)

PROSCI CERTIFIED CHANGE PRACTITIONER – PROSCI, SEPTEMBER 2018

NOTARY PUBLIC COMMISSION – STATE OF TEXAS, FEBRUARY 2018 (EXPIRES FEBRUARY 2022)

MCT ALUMNI – MICROSOFT, JULY 2015

SENIOR CERTIFIED PROFESSIONAL (SHRM-SCP) – SHRM, DECEMBER 2015 (EXPIRES AUGUST 2022)

IPMA-HR SENIOR CERTIFIED PROFESSIONAL – IPMA-HR, JANUARY 2015 (EXPIRES DECEMBER 2021)

CERTIFIED LEAN SIX SIGMA GREEN BELT – CITY OF HOUSTON, OCTOBER 2014

TEXAS CERTIFIED PUBLIC MANAGER – SAM HOUSTON STATE UNIVERSITY, JUNE 2014

CompTIA CTT+ CLASSROOM TECHNICAL TRAINER CERTIFICATION – COMPTIA, FEBRUARY 2009

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