SHANNON J. DESPERES-ADAMS, CHT Atlanta Area, Georgia

240-***-****

adiilp@r.postjobfree.com

EXECUTIVE SUMMARY:

A self-motivated leader with 8+ years of progressive experience in human resources, training, and development. Experience includes developing, implementing and maintaining an enterprise wide training program for new hire employees and continued development for current employees; performing compliance audits throughout the southeast region for company policy and regulatory requirements for multiple franchise locations; and developing strong relationships and brand imagery internally and with external stakeholders. A detail-oriented problem solver with strong organizational skills, collaboration abilities, and extensive experience in customer-oriented, fast-paced, and high-growth environments.

SKILLS AND ABILITIES

Human Resources, Training and Compliance

Develop and maintain strong employee relationships to help motivate and retain employees

Manage, implement, and maintain policies and procedures across multi-state locations for compliance with state and federal work laws

Develop, modernize, and improve employee engagement in required compliance and safety trainings for over 1,000 employees in 12 franchise locations for all levels of employment

Create and implement strategy for continued professional development for all staff employees, management, and leaders across the company

Train and provide continued coaching on company human resource policies, procedures, laws, and standards to new and existing employees

Perform investigation and bring to resolution any employment relations issues, such as work complaints and harassment allegations

Oversee the hiring process, including coordinate job posts across multiple locations, review resumes, conduct interviews, provide input to local franchise locations and perform reference checks

Design and implement team building initiatives to build positive employee morale

Develop reward and incentive programs to encourage employee participation in company events, alignment of employee goals with company goals, and improve employee retention

Manage training operations including planning, budgeting, communications, and administration

Develop and implement the rollout of the new-age digital Learning Management System

Implement training assessments and evaluation methods to measure individual success and program effectiveness

Perform HR audits across all locations for compliance with both company policies and state/federal regulations

Work with individual locations to develop remediation plans for audit findings and further education for employees to ensure improved compliance

Developed audit plan for compliance with company policy regarding recipe preparation, product quality and sanitation to ensure consistent and measurable food costs and effective margin analysis

Restaurant General Manager

Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions

Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons

Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems

Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

Accomplishes company goals by accepting ownership for new and different requests; explores opportunities to add value to job requirements

Oversees Front of House and Heart of House team members to ensure compliance of all companies’ policies and procedures

Produce and analyze month-end reports to show sales trends, forecast, and improvement opportunities

Consistently exceed daily, weekly, and monthly sales targets while maintaining cost and keeping employee turnover low

Manage complex and changing schedules for travel and pre-planned meetings

Assist with team building initiatives and overall support on training within the 12 restaurants

Evaluate consistency and efficiency among stores by centralizing learning and development functions

Distribute company-wide announcements concerning policy and brand standard changes

WORK EXPERIENCE

AGM/Beverage Manager

HOBNOB - Alpharetta, GA

August 2020 – Current

Director of Education and Employee Development: Ruth’s Chris Steak House - Southeast Region

Director of the Learning Center: Ruth’s Chris Steak House - Kennesaw and Atlanta, GA

May 2012 – May 2020 (COVID – related)

General Manager

Ruth’s Chris Steak House - Kennesaw, GA

April 2010 – October 2016

Certifications and Software Proficiencies:

CHT-Certified Hospitality Trainer, CHART Trainer and Serve Safe Proctor for Food Safety and Alcohol Service

Actively seeking SHRM qualification

Microsoft suite of products; Snagajob workforce solution, and Paylocity.

Professional Development:

Toastmasters International - Treasurer for local chapter

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