Manager Training

Charles Gamble

Buford, GA

Phone: 404-***-**** Email: adiicz@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/charles-e-gamble/

Manager Talent Development

~ Passionate, driven and confident professional specializing in delivering training to build and enhance leadership, customer service, operations management, technical, and soft skills among senior management and employees.~

~ Active United States Security Clearance, which allows me to provide onsite training at government and defense contractor facilities. ~

~ Received company President’s award for demonstrating utmost dedication and continued commitment towards work excellence. ~

Skill Areas: Talent Development Strategy Training Program Design & Implementation Project Management Skills Microsoft Office Adobe Captivate and Design and Adobe Creative Suite Online and In-Person Presentation Learning Management System (LMS) Organization Skills Articulate Storyline 360 Problem Solving Skills Research & Analysis Business Planning Training Instructional Design Change Management Manage Projects Attention to Detail Organization Management and Leadership Needs Analysis Time Management Skills Excellent Written Communication Skills Self-Driven Adult Learning Public Speaking Strong Remote Work Ethic

PROFESSIONAL EXPERIENCE

IST MANAGEMENT SERVICES, ATLANTA, GA

Corporate Training Manager (July 2008 - July 2020)

INSTRUCTIONAL DESIGNER

●Designed and developed more than 250 training videos from Adobe Captivate and Articulate Storyline 360 on numerous topics such as operations, safety, human resources, IT Systems, and technical solutions.

●Standard ADDIE models used for all instructional design and training development.

●Collaborate with subject matter experts to identify training and learning gaps and methods to address them.

●Aligned learning needs to match business goals and objectives by working with key internal management and business partners.

●Provided instructional design, consultation, and execution for hybrid and fully online courses to show continuous improvement in talent development.

●Developed additional eLearning strategies such as simulations and gamifications and other innovation to improve employee engagement.

●Assessed and identified all training needs and opportunities. Then designed, developed, and evaluated programs to improve talent management and employee performance at all skill levels and positions.

●Ensured appropriate training resource allocation by researching innovative instructional design technology.

LEARNING MANAGER AND LMS ADMINISTRATOR

●Established and administered the company’s internal LMS, including uploading and revising E-learning content, issuing and maintaining user accounts and groups.

●Ensured that all technology and delivery methods were up to date to meet the needs of the company’s policies and business strategy.

●Created standardized learning metrics for all positions and designed automated SQL reports showing weekly completion and compliance results to evaluate performance.

●Provided performance consulting to Vice President of Operations and CEO on a weekly basis to improve training and compliance.

●Initiated and managed all government-mandated training for Human Resource Department.

●Increased company revenue by $4 million in the last five years by demonstrating company-specific brand technology to new and existing customers using high-quality video conferences, which resulting in new sales.

IST MANAGEMENT SERVICES, ATLANTA, GA (July 1998 – July 2008)

Regional Operations Manager

●Responsible for operation analysis, making necessary revisions to the operation while increasing efficiency and revenue.

●Accelerated company revenue by $1.5 million annually by providing additional services and gaining new accounts to existing contracts.

●Managed 12 facilities management accounts across four states while delivering best-in-class service to law firms, corporations, hospitals, and universities.

●Turned around lagging operations and prepared the company for fast growth and profitability while working in collaboration with clients, management and employees.

●Delivered outstanding operational leadership, increasing employee retention, and offering key training to maintain annual revenues.

●Proactively identified, evaluated, and drove opportunities to reduce costs. Knowledgeable on operations costs, lean labor and, hard-dollar reduction methods.

●Identified and implemented improvements to current operations and workflows.

●Managed to solve complex problems by primarily leveraging the systems and resourceful tools currently available to the organization.

●Monitored and ensured compliance with all guidelines for operations.

●Provided one-on-one, hands on coaching to 46 employees on delivering excellent service, promoting all individuals to customer service management positions. Company SME on mail, distribution, shipping, and receiving. US Postal Customer Council national liaison.

●Showed collaborative leadership development by training and promoting 20 employees to management level.

●Renewed and regained seven expiring contracts without client issuing RFP through my ability to build relationships and performance management.

●Traveled extensively to implement new accounts across America while training clients, partners, company employees, and vendors.

●Recruit and on-board entry-level service employees.

EDUCATION

Bachelor of Science in Business Management--University of South Carolina – Columbia, South Carolina

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