Manager Sales

Cindy Rodriguez

**** ********* ******* ****, ****** FL 32765

T: 407-***-****

E: adiic0@r.postjobfree.com

https://www.linkedin.com/in/cindyrodmba/

Professional Summary

Software implementation and sustainment professional with four years’ experience supporting enterprise SaaS platforms for a global attractions technology company. Collaborates with project management, software engineering, and client services teams following Agile development principles to meet projected roll-out timelines and deliverables. Communicates well with cross-functional peers and senior leadership on project statuses. Queries databases using SQL select statements to build simple reports, troubleshoot errors, and to retransmit information.

Education

MBA Human Resources Management, 2013

Nova Southeastern University, Ft. Lauderdale, FL

Bachelor of Science Business Administration, 2006

University of Central Florida, Orlando, FL

Work Experience

accesso, Lake Mary, Florida 01/2016 - 05/2020

Global Implementation Manager, 01/2019 - 05/2020

●Implemented new technical features (such as wireless transfer protocol card reload, gift card reload and balance, and dynamic calendar functionality), which led to increased sales for lift tickets, gift cards, and clients’ sales by 40% - 60% from the previous year

●Spearheaded project resulting in ski client using cutting edge technology (AXESS) to reduce queuing at box office and allow guests to go straight to a pickup box to obtain wireless transfer protocol (WTP) card

●Gathered, prioritized, and managed requirements for implementing sites using Basecamp and had Zoom weekly calls with clients to meet deliverables

●Trained fellow managers and specialists on features for upcoming projects and documented features using content collaboration tool (JIRA Confluence)

●Used select statements in various databases to retransmit information, build simple reports, or troubleshoot errors

●Performed user acceptance testing every three weeks on new features that were part of the projects implemented

Global Implementation Specialist, 08/2018-01/2019

●Inherited an on-going project and completed it within three weeks

●Used select statements in various databases to retransmit information, build simple reports, or troubleshoot errors

●Trained and provided assistance to fellow Implementation Specialists and Implementation Managers

●Implemented new functionalities such as 1Risk and Liability forms for Ski clients

●Performed user acceptance testing for new features for software rollouts every three weeks

●Applied experience from Operations team to improve performance in Global Implementation.

Client Solutions Specialist, 01/2016-8/2018

●Met or exceeded Service Level Agreements with a 98% success rate on client requests and maintained a 5-star rating along with positive feedback from clients

●Used select statements in various databases to retransmit information, build simple reports, or troubleshoot errors

●Member of the PrOPS team (Process Improvement in Operations) to create process improvements by brainstorming ideas with a fellow Client Solutions Specialists and Client Services Managers

●Performed user acceptance testing every three weeks and for future roll outs of point of sale software upgrades

●Consulted clients regarding customizable configuration to meet client needs and suggested best practices for great guest experience

●Won employee of the month award for April 2017

Digital Risk, Maitland, Florida

Talent Acquisition Specialist, 02/2015-12/2015

●Recruited for 80-100 YTD Mortgage professionals and recruiting for high level positions

●Consulted with hiring managers in candidate experience and providing feedback on interviews weekly

●Facilitated large hiring events in Lake Mary resulting in testing over 120 internal employees to ensure promotion of current employees whose contracts are ending onto another client site to prevent mass reduction in force

●Reduced the amount of staffing agency needs by 10%, saving Talent Acquisition department over $10,000 annually

Randstad USA, Tampa, Florida

Recruiter, National Accounts, 09/2013-04/2014

●Socialized new employees seamlessly by scheduling new hires and communicating via email and by phone for background and drug screens and new hire paperwork

●Sourced, recruited, and prescreened between 20 - 25 applicants weekly within Tampa, Orlando, and Columbus for Fortune 500 clients

●Consistently met productivity metric goals of 95% or higher

Bethesda Memorial Hospital, Boynton Beach, Florida

Human Resources Support Specialist, 10/2012-08/2013

●Facilitated onboarding for 15 - 20 new employees weekly by scheduling appointments for onboarding and drug screens

●Scheduled 10-15 appointments daily for interviews and set up candidates for tests in NetLearning system

●Recipient of ACE Award for assisting in the opening of a new hospital

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