High Volume Hospitality Operator

MICHAEL L. JONES

New York Area 951-***-**** adii9u@r.postjobfree.com

SKILLS PROFILE

-Passionate about developing my team and maximizing their output

-Details oriented operator that has a history of growing revenues, putting in systems and elevating service

-Ability to effectively administer instructions, make decisions quickly and delegate responsibilities while overseeing multiple tasks in very-high paced and stressful environments

-General understanding of F&B division, budgeting, profit and loss statement, labor costs, food and beverage costs, and operational expenses

-Extremely Service driven, and coaches’ staff to exceed guest expectations.

-Unmatched work ethic

-Ability to find ways to grow revenue

and build lasting relationships with guests, vendors, talent and employees.

EMPLOYMENT HISTORY

Director of Bar Operations and Staff Development – The Mission Group. 09/2018- Present

Washington, D.C

- Oversees the Nightlife operations of four of the busiest nightlife venues and restaurants in Washington D.C

-Lead the charge in staff development and growing the company culture.

-Streamline high volume processes across all venues

-Create structure and systems which ensure operational efficiency across all venues

-Develop the brand and introduced Mission Group to progressive marketing techniques.

-Book and coordinate talent for each venue.

-Cultivate the vibe and energy level for all of our venues.

General Manager- Hawthorne Rooftop and Tavern – The Mission Group 6/3/2017-09/2018

Washington, D.C

-Projected revenue 4.5 million

-Led team of 5 managers and over 50 line level personnel.

-Oversees the daily operations of one of the busiest nightlife venues in Washington D.C

-Provide strategic direction of the business and use progressive marketing tactics to grow the business

-Leads a team of exceptional people to deliver unmatched customer service through guest interaction and building long lasting and profitable relationships to create repeat customers

-Improve sales of premium product which bolster top and bottom-line revenue.

-Create structure and systems which ensure operational efficiency for an up and coming hospitality group

-Grew revenue by 500k in first full year and increased profits from 19% to 26% as GM and earned promotion to Director

General Manager- Tap Sports Club Bar and Restaurant- MGM National Harbor 7/19/2016-04/2017

Washington, D.C

- Opening General Manager of a restaurant with 9.6-million-dollar budget, while maintaining staffing and cost controls and providing strategic leadership and direction for all departments

-Led a team of 4 foh managers, 4 chefs and close to 100 line level personnel.

-Exceeded revenue budget by 191k in 1st month operation and moved 27% down to bottom line.

-Oversaw all aspects of service, inventory control and labor management to operate the restaurant efficiently.

-Led a team of 4 foh managers, 4 chefs and close to 100 line level personnel.

- Managed and monitored fiscal budget, operations of assigned department(s) and marketing strategies to produce both short-term and long-term profitability for the company as well.

General Manager- Inspire

4/1/20151/17/2016

Las Vegas, NV

Managed and oversaw every aspect of a multi-venue business that included a café, theater, one of the world’s most exclusive membership only bars and rooftop club.

Worked closely with events staff to seamlessly operate several events and promotions ensuring clients were pleased.

Grew revenue by over 70k per month within first 2 months of getting promotion

Developed close relationships with guest ensuring repeat business and customer loyalty.

Elevated customer service standards across every department. Developed a customer service-oriented staff which helped grow revenue as well.

Light Group – Management Program 05/2014-11/2014

Las Vegas, NV

-Completed 6-month management program by the most recognized nightlife brand in the world (now known as Hakkassan Group)

-Learned the ins and outs of the pool operations, ultra-lounges and high-end nightclubs.

Minor League Baseball- (Boston Red Sox, Atlanta Braves)

5/1/2005 — 8/1/2011

Various

-Drafted by Red Sox in 2004

-Received several accolades during career

Education

Colorado State University – Bachelor of Science Business Management (Graduated)

(References available on request)

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