Software Developer Support

Sergey Mishiyev

**** ******* ******, ********, ** 11235

mobile: 718-***-**** adii99@r.postjobfree.com

QUALIFICATIONS SUMMARY

Highly organized and detail oriented Sr. Application Support/Systems Analyst with over 20 years in application support and deployment, design and development experience with solid knowledge of full system development cycle and database management, and with proven track record of solid trading support and customer service in a mission-critical investment banking application environment. Release management, issue tracking, interfacing between the development teams and business groups and project management organization, as well as fast issue resolution. Established professional reputation as a person of action, with ability to get things done proactively with limited resources. Proficiency in time management and conflict resolution, with ability to translate very complex topics in clear and crisp messages/visions and strategy in a multi-cultural and global organizations. Strong analytical, technical and communication skills.

COMPUTER SKILLS

Languages:

Java, J2EE (JSP, Servlet), Java/Swing, JMS, Java Script, HTML,XML/XSLT, SQL, T-SQL, PL/SQL, Autosys JIL, Shell - Scripting, VBA, Visual Basic, VB Script, C/C++, C#, ASP.NET, Python

Databases:

Oracle, SQL Server, Access, Sybase, DB2

Programming

Environment:

WebLogic, Tomcat, WebSphere, Quick Test Pro, Win Runner, Quality Center, JRun, FIX Protocol, Eclipse, ASP, MS Visual Studio, MS Visual Interdev, Crystal Reports, IIS, Win32 API, Informatica,

Jenkins, Qlikview, Cognos, Quartz, Hadoop, Geneos, Apica, Tableau

Data Access:

JDBC, ADO, DAO, RDO, ODBC

OS:

UNIX (Linux, Solaris), Windows, NT Server/Workstation, Sun OS

PROFESSIONAL EXPERIENCE

Bank of America Jersey City, NJ 12/2018 – Present

Vice President - Sr. Application Support Lead/ Systems Analyst

Provide second/third line production support for Credit Risk Markets (Credit Studio, Jade, Quartz) applications focusing for the management of Bank of America counterparty credit risk for traded products such as FX, Equity, Rates, Commodity, CSs, Fixed Income, Repos and Future with 24/7 coverage. Applications are used by credit analysts, traders and various in-house support groups.

Manage a group of three offshore team and communicate problem resolution and system restoration status during unplanned outage events to LOB and IT Senior Management.

Manage the overnight Credit batch processing executed in Python Spark framework and Unix, analyzing inbound/outbound feed issues/data. Identified production issues, troubleshoot and communicates effectively with upstream/downstream, development and internal business operations teams to address.

Rapid manual intervention using SQL to correct users, entitlements, accesses, deal loading and RST bond. Resolve issues with MapR, Reuters rates/pricing data, capacity, web/app services, IIS, Autosys jobs, Python bob jobs, scheduled tasks and monitoring Credit Risk applications and batches using ITRS Geneos monitoring tool.

Tune Java applications performance by tracing their SQL requests into Oracle database. Optimize stored procedures and triggers for performance; update statistics, rebuilt indexes and transaction log truncation.

Create Excel spreadsheets with embedded VBA scripts to analyze audit trail system that traces the detailed transactions relating to any item in an accounting record. Perform timely escalation of critical issues and proactively identifying patterns of recurring issues to improve production. Develop automated Shell-Scripting to connect to PL/SQL stored proc, executed report and sent to the business analysts periodically using Autosys jobs at certain times and dates.

Manage all code releases into Unix and deploy all entire Credit Risk Java applications in Websphere and Tomcat app servers in prod and uat environments.

Interviewing, training and developing of production support team members, document and implement standardized application support processes and procedures, decreasing personnel training requirements and increasing the level of support and accuracy provided when engaging clients.

Provide periodic BCP test for all Credit Risk Markets applications

JP Morgan Chase Bank Brooklyn, NY 09/2016 – 11/2018

Asst. Vice President- Sr. Application Support Lead/Software Engineer

Provided second/third line support for IT Risk & Controls applications(Qlikview, Cognos, Radar, Controls Room, IAS, ITRC) with a focus on risk trades reduction, stability, security, delivery, resiliency and efficiencies with 24/7 coverage for Risk Management Systems to streamline governance, risk and compliance processes across JPMorgan Chase. Monitor risk management applications using Apica tools.

Managed a group of two offshore team including measuring and improving the systems - business cross team relationships.

Managed the overnight Controls Room batch processing using Informatica/ETL processes and analyzing feed issues/data, correlating with business queries to reduce issue impact on the business users in a timely manner. Developed and maintain system documentation, run-books and production metric reporting as well as provide application performance presentations for support and R&D teams.

Developed automated Shell-Scripting by setting up Autosys scheduling monitoring jobs to restart all Informatica nodes in order with specified interval during PLM activity. Implement Shell-Scripting to connect to Oracle database, executed report and send to the business users daily and periodically at certain times and dates.

Developed implementation plan and coordinate the resources to deploy all major releases in Unix, Informatica/ETL, Jenkins, Pega and IBM Cognos as well as deploy Java applications in WebSphere and Tomcat servers. Provided unit testing for software applications during releases and perform smoke testing validation after completion.

Supported Disaster Recovery, and provide BCP test for Risk Management applications.

Brown Brothers Harriman & Co New York, NY 03/2015 – 09/2016

Asst. Vice President - Sr. Application Support Lead/Programmer

Supported of Foreign Exchange(FX) trading applications such as Spectrum, Worldview, FXConnect, Autobahn, FXAll, EBS, and Bloomberg including core trading platform with 24/7 coverage for the Front, Back office and Risk Management Systems entail fundamental market data, P&L reporting, Risk Manager and cash flow analysis on a portfolio. Resolved issues with spot/forward trades, services, Reuters rates/pricing data and scheduled tasks/jobs. Set up alerts for application and infrastructure using Geneos monitoring tools.

Managed a group of two offshore team and support the overnight Spectrum EOD batch processing, providing back-end solutions to production issues, monitoring, and reporting. Document troubleshooting steps and resolution in Knowledge Base wiki. Prepared and delivered application performance review presentations for support and R&D teams.

Managed all code deployments among for entire FX distributed applications into production environment

Developed automated Shell-Scripting of various checkpoints in production environment by setting up Autosys scheduling monitoring jobs to help identify the existing issues proactively and prevent re occurrence. Implement Shell-Scripting to connect to PL/SQL, executed report and sent to the business analysts periodically at certain times and dates

Provided periodic BCP test for all FX distributed applications

JP Morgan Chase Bank New York, New York 12/2012 – 02/2015

Asst. Vice President - Sr. Application Support Lead/Developer

Provided second/third line production support for Agency Lending Securities applications to facilitate the execution of repo and funding trades for Fixed Income and Equities products including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment.

Manage production critical (P1/Sx) issues and overnight accruals processing batch, configure and support Auto Sys jobs, setting up application and infrastructure using Geneos monitoring tools.

Project management concepts and techniques for managing entire production support processes, including incident case management, logging, prioritization of issues and status updates.

Generated Excel spreadsheets reports with embedded VBA scripts to analyze discrepancies between lender and borrower accruals and clarifying business user queries, as well as generating weekly/monthly management reports, metric reporting and issue tracking.

Manage all code deployments across for entire Agency Lending Securities applications into mule server

All Agency Lending applications are on Java, Oracle, UNIX/Linux, QPID/JMX and MQ platforms.

Deutsche Bank New York, New York 06/2009 – 12/2012

Sr. Application Support Analyst Lead /Developer

Support of GRCM research application – Equities, funds, indexes and fixed income products (corporate, municipal and US Treasury bonds). Application is used by Analysts and Traders both inside and outside the company. GRCM provides the fundamental data, P&L and cash flow analysis on a portfolio. Resolved issues with document access, storage and retrieval, Reuters pricing links, bad closing prices, stale live prices, missing or incorrect static data. Back-end web service management for Web logic and Tomcat servers.

Designed and implemented analyst email notification program using Java whenever research distribution is completed for the research and trigger for performance to notify analyst about the channel distribution status along with recipient list.

Administration under Linux environment to add user to a group and monitored UNIX/Linux server disk space with Shell-Scripting to send a warning message. Developed the feed in the Shell-Scripts.

R1 Numbers Database and Application support. Debugged and diagnosed issues in the Excel-based client UI, manage user access and coordinate releases, update Excel formulas stored in the database back-end upon user request, investigate issues with the calculations, debug and correct issues with the stock positions, modify VBA modules as necessary.

Deployed Java Enterprise applications in Web Logic and Tomcat servers.

NeoNet Securities, Inc Jersey City, NJ 01/2008 – 05/2009

Trading Application Support/Developer

Supported FIX protocol based Equity/Option trading platform in the NeoNet system for FIX client and 3rd party FIX networks. Configured of module-specific parameters and invocation of module-specific remote methods. Report rejection to the market place and review protocol options with client to correct the connectivity errors. Administration of all kind orders by DMA and manual electronic orders as well as staged/algorithmic orders. Monitored production, resolved connectivity and trade related issues, certification FIX testing with new clients/brokers for trading applications such as Bloomberg, NYFIX, Fidessa, SunGard, Autobahn, Barx, and Trade Web.

Designed and implemented Mirror database schema and admin client-server GUI for testing active, rejected, replaced, cancelled and filled orders as well as algo orders with direct access to several stock exchanges in Europe and US market on test environment. Clients are provided access to the Global Execution Services via FIX and normal order/trade handling. The application is written with J2EE/Java Swing and JDBC is used for data connectivity to Transact-SQL and XML Scripting is used parser for DOM, SAX and XSLT functionality used throughout the system for load all market data (Bloomberg, Reuters) into SQL Server NeoNet database.

Designed and implemented a CRM database and website for US and Asia based traders, to facilitate a one-click-call process for traders to get in touch with clients. The web site is done with J2EE/JSP and T-SQL stored procedure using JDBC connectivity and executed by Web Logic application server; the web page utilized a proprietary telephony control to dial a customer phone number.

Hummingbird (now OpenText) New York, New York 06/2006 – 01/2008

Software Developer

Designed and implemented the Attorney Desktop database management web site on company intranet to keep track of attorneys and permissions on Conflict and Record modules with general and individual reports. JDBC is used for the connection from J2EE/Servlet to Transact-SQL stored procedure and executed by Web Logic application server.

Implemented LegalKEY database schema and admin client-server GUI for tracking, storing, reporting and analysis of legal document related data; the GUI implemented with Java/Swing, JDBC is used for data storage and retrieval to and from SQL Server 2000/2005; implemented database schema and stored procedures in T-SQL.

Citigroup New York, New York 07/2005 – 06/2006

Trading Application Support Analyst/Consultant

Code maintenance and debugged of the trader’s VBA-based spreadsheets – live market data feeds, static data load and EOD data management; live treasury benchmark market viewer and EOD treasury price and yield saving and loading support; T-Bond, Futures and Swap market depth excel-based viewer.

Supported trader excel spreadsheet based tools – administration of underlying component updates and manual troubleshooting of failed automatic updates (Citi home-build COM objects, Tibco RV, Reuters, Sybase and SQL Server ODBC and OLE-DB drivers).

Live troubleshooting for trading applications (ESpeed, Broker Tec, Bloomberg and Trade web) in the production environment

People Care New York, New York 11/2002 – 07/2005

Software Development Manager

Designed and implemented database system and graphical user interface for storing, tracking and analyzing all records for HR departments. Created configurable application panel with functionality defined in the data tables. All development is done on Visual Basic platform. ADO is used for the data access. Stored procedures in Transact-SQL are utilized on the server side to avoid hard coded SQL in the client-side code. Designed social security search and filter by employee name, by the date, by period, and by year. Created various reports in Crystal Reports.

Redesigned and updated all HTML-based user interfaces to retrieve rate plan information, phone specification, services, training detail and design and add animation graphical images, special effects using JavaScript and a menu bar using DHTML. Redesigned improved speed and accuracy of services of the company web site. Designed a search page and created search engine using ASP.

Output Technology Solutions New York, New York 07/1998 – 11/2002

Software Developer

Designed and implemented database front-end software used as a part of an Electronic Fulfillment System for storing, tracking and analyzing call records for number of communication companies. Microsoft ADO was used for connection from Visual Basic to PL/SQL stored procedure. Applications were connected to MS Office using Automation.

Designed and implemented billing and data analysis application modules for EFS – printing and delivery system for financial documents. This module implemented periodic billing and internal reports for Sales and Fulfillment departments –geographic distribution and paper stock distribution reports using Crystal Reports to retrieve all records from Oracle database.

EDUCATION & PROFESSIONAL TRAINING

Certificate in PMP Preparation by SAM Consulting Services, 2018, Brooklyn NY (75 hours).

Certificate in Advanced Quality Assurance (manual & automatic) by SAM Consulting Services, 2009, Brooklyn, New York (120 hours).

Certificate in ASP.NET by SAM Consulting Services, 2009, Brooklyn, New York (80 hours).

Certificate in Java Core, J2EE (JSP, Servlet, JDBC), Java Applet, Java Swing by SAM Consulting Services, 2006, Brooklyn, New York (120 hours).

Certificate in Financial Analysis (Fixed Income, Equity, Derivatives) by SAM Consulting Services, 2006, Brooklyn, New York (120 hours).

Certificate in Visual Basic/Oracle by American Training Center, 2001, Forest Hills, New York (180 hours).

A.S., Computer Science, Deans List, Magna Cum Laude, 1999, CUNY- CITY TECHNICAL COLLEGE, Brooklyn, NY

M.S., Engineering and Computer Science, Suma Cum Laude, 1990, MOSCOW STATE UNIVERSITY, Russia

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