Receptionist/Secretary

ALYSSA POLUCH

** ***** ***** *** ***#* Rochester, NY 14617 · 585-***-****

*******@*****.***

Committed and motivated Front Desk Team Member with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Self starter and proficient at quickly learning new procedures and taking ownership of diverse projects.

EXPERIENCE

JULY 2019- SEPTEMBER 2020

RECEPTIONIST, WESTSIDE FAMILY DENTISTRY, MARTIN P. LUBES D.D.S

Verify patient’s dental insurance coverage and provide information on any applicable co-pays. Manage patient appointments and confirm them a day in advanced to ensure uninterrupted services. Process payments in all forms, including insurance payments. Provide accurate and appropriate information in response to customer inquires in a timely and professional manner. Assisted in enforcing OSHA protocols and training for office. Plan and process Scaling and Root Planning claims and pre-authorizations. APRIL 2017 – APRIL 2019

RECEPTIONIST, CORNERSTONE DENTAL, LLP

Check patients in/out, verify insurance benefits and eligibility, receive, process and prioritize a heavy volume of incoming communication including email, faxes and phone calls. Schedule appointments, collect payments, and keep organized spreadsheets.

EDUCATION

APRIL 2014

DENTAL ASSISTANT CERTIFICATE, MONROE 2 BOCES-CENTER FOR WORKFORCE DEVELOPMENT

Completed over 200 hours of internship at Private Dental Offices in Rochester, New York assisting the Doctors with many dental related tasks. JUNE 2011

ASSOCIATES DEGREE, MONROE COMMUNITY COLLEGE

Received an Associates Degree in Adolescent Education with a concentration in History, while remaining on Dean’s List .

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SKILLS

● Bi-Lingual (English-Spanish)

● Ability to work quickly with outstanding

attention to accuracy of details in a fast paced

environment

● Proficient in Microsoft

● Knowledge in Dentrix, XLdent and Eagle

Soft

● Excellent communication skills and ability

to interact respectfully and comfortably

with all individuals in a diverse

environment

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