OLOWOOKERE

AANU

OLAJUMOKE

olajumokejaykay@gmail.

com

080********, 090********

No. 2 Ogunnaike Berger,

LAGOS STATE

BIO DATA

Gender: Female

Date of Birth: February 6, 1992

Marital Status: Single

State of Origin: Ekiti State

L.G.A.: Ikole

Nationality: Nigerian

PROFESSIONAL PROFILE

Olajumoke is an enthusiastic, well articulated and business focused Administrative/Customer Service Officer with three years working experience coupled with professional ethics that banks on adequate prioritization, boosting customer loyalty by delivering expert support and guidance to resolve any issues. I skilfully multitask and prioritize actions to manage incoming calls, emails and in-person inquiries with good research, communication and teamwork abilities. At different occasions and job roles I have performed efficiently in teams ranging from groups of 5-15 personnel's to achieve effectiveness, I have displayed interpersonal skills which always lead to the success of every project I participate in.

I am an experienced Customer Service Officer that thrives in fast-paced customer service and call center environments by supporting various company needs. Personable and professional under pressure.

I am keen about sourcing for a challenging position within an ambition-driven organization for my professional growth and development whilst improving the status quo in an organization that finds me worthy to be a team player. WORK HISTORY

ASHER EXCLUSIVE LIMITED - Customer Service Officer LAGOS STATE 08/2018 - Current

• Responding to calls and emails from customers.

• Setting up payment plans for customers.

• Providing customer service regarding collection issues.

• Communicating with sales department on customer

account.

• Educating clients on account services and resolving client SKILLS

• Documentation and reporting

• Microsoft office packages

• Service recommendations

• Inbound and outbound calling

• Sales

• Planning

• Meeting/travel arrangement

• Customer Complaint Resolution

• Service standard compliance

• Recordkeeping strengths

• Staff education and training

• Professional telephone

demeanour

• Time management

• Confidentiality

EDUCATION

UNIVERSITY OF ABUJA

Abuja • 01/2017

B.Sc (Ed) Biology

SAINT MARY GIRLS GRAMMAR

SCHOOL

Ikole, Ekiti State • 06/2009

Senior School Certificate

Examination

TOFAS NURSERY & PRIMARY

SCHOOL

Akure, Ondo State • 06/2003

First School Leaving Certificate

inquiries.

• Evaluating customer information to explore issues, develop potential solutions and maintain high-quality service.

• Evaluating account and service histories to identify trends, using data to mitigate future issues.

• Assisting call-in customers with questions and orders.

• Providing primary customer support to internal and external customers in fast-paced environment.

• Promoting company brand and unique offerings through personalized customer service.

• Performing any additional clerical duties assigned by my supervisor.

UNITED MUSLIM ACADEMY/NATIONAL YOUTH SERVICE

CORPS - Civic Education Teacher

IGBOHO, OYO STATE • 06/2017 - 04/2018

• Utilized lectures to positively engage and inspire students to learn and build knowledge in Civic Education.

• Made students aware of office hours schedule to

encourage struggling students to seek extra help and tutoring support.

• Tested students through quizzes, exams and projects to assess learning styles and determine whether to adjust or replace current teaching strategies.

• Encouraged students to fully participate in classroom and share thoughts on subject material.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

GUINESS PLC. - Sales Brand Ambassador

GWAGWALADA, ABUJA • 01/2016 - 11/2017

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Answered questions about product policies and concerns to support positive customer experiences.

• Assisted customers with signing up for product loyalty programs and provided details about key benefits.

CERTIFICATIONS

• National Youth Service Corps

(NYSC) - 2018

• Bachelors of Science in

Education Biology - 2017

• Senior School Certificate - 2009

• First School Leaving Certificate -

2003

HOBBIES

• Building relationships

• Travelling

• Watching interesting movies

• Used product knowledge, sales abilities and customer relations skills to drive substantial sales.

• Listened to customer needs and desires to identify and recommend optimal products

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Educated customers on promotions to enhance sales.

• Assisted customers by answering questions and fulfilling requests.

• Worked with diligence to regularly meet or exceed special targets, including ease of payment by customers.

• Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.

ACCOMPLISHMENTS

I resolve customer issues by responding to an average of 100 customer enquiries per day via telephone and in person. SPOKEN LANGUAGE(S)

• English

• Yoruba

REFEREE(S)

Haruna Idris O. (PhD)

Lecturer

University of Abuja, Abuja

070********

.

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