Analyst

Summary

Quality-driven Operations Analyst skilled at

collecting and analyzing information. Veteran

forecaster with skills in generating reports and

presenting trends in order to help business plan

and improve operations. Bringing years of

experience with two companies and a passion for

making a difference.

Technical Skills

PC hardware & various operating systems

(Microsoft XP/Vista/7/8/8.1/10, Linux, Mac

OS, iOS, Android).

• Proficient in Microsoft Office (Word, Excel,

PowerPoint, Access, Outlook). Experienced

with IT management & remote access

software (Active Directory, Kaseya,

ScreenConnect, Oasis Ticketing System,

CyberArk, Microsoft Dynamics CRM).

• Familiar with cloud computing services

(AWS, S3, EC2, CloudFront). Adept at

identifying data trends and patterns through

database integration (R Programming,

SQL,).

• Knowledge of the software development life

cycle (SDLC) and its models: Agile,

Waterfall, DevOps.

Certifications

• AWS Solutions Architect Associate

Projected Fall 2020

• AWS Cloud Practitioner - July 2020

• CompTIA Security+ - Projected Fall

2020

Experience

Frankenmuth Insurance

Business Systems Analyst Michigan 12/20 - Current

• Analyze and document business needs and translate them into technical requirements.

• Participate in JAD, JRP, walkthroughs, interviews, daily stand ups, project meetings. etc.

• Develop & review specification & requirement docs (BRD, FRD, SRS, SDS, RTM, etc.).

• Perform gap analysis, as-is/to-be analysis, feasibility analysis, and risk analysis.

• Develop User stories, story cards, artifacts, workflows, Use Cases, UML diagrams, modeling, wireframes/mockups/prototypes, etc. Document project progress and velocity.

SOC Telemed

Implementation and Support Analyst Reston, VA 02/2020 – 12/20

• Handled Identity and Access Management (IAM); provisioned, supported and monitored user accounts and access

• Assembled, provisioned and tested medical carts to ensure operational functionality.

• Performed troubleshooting, diagnosis, isolated testing, and preventive/corrective procedures to maintain various devices and mechanical equipment

• Oversaw the hardware lifecycle management - imaging, deploying, tracking, maintenance, and decommissioning through Oasis ticketing system and Microsoft Dynamics (CRM)

• Worked with internal IT resources to communicate both technical and non-technical requirements, proposed solution architecture, and supported implementation of new features and system upgrades

• Developed, coordinated and executed implementation/conversion project plans, task schedules and resource activities to ensure on-time and effective project delivery Education and Training

Bachelor of Science

George Mason University Fairfax, VA

Information Systems and Operations Management 05/2020 Associate of Science

Northern Virginia Community College Fairfax, VA

Business Administration 12/2018

Abbas

Khan

************@*****.***

571-***-****

Fairfax, VA

Contact this candidate