Customer Service, Customer Retention, Benefits.

*** *** *** ***** ** Brandenburg Ky *****

adii87@r.postjobfree.com

Kelley Woods

OBJECTIVE

To obtain a position that will allow for skill enhancement and professional growth within a stable company.

SUMMARY OF QUALIFICATIONS

Scored in top 10 of employees in successful resolution of customer service/customer loyalty. Broad ranging industry experience using critical thinking, over 10 years experience in a fast paced deadline driven environment. Type 50 wpm. Also includes health care experience. EMPLOYMENT

May 2009 – September 2017 C.I.Agent Solutions, Louisville, KY Receptionist

● Utilize a strong knowledge of hardware and software while keeping abreast of new applications that increase efficiency and productivity for management and clients.

● Demonstrate proficiencies in telephone, e-mail, fax and front-end reception within high-volume environment.

January 2008 – March 2009 SHPS, Louisville, KY

Leave Counselor

● Process leave requests, document follow-up on the call documentation system, research and process leave denial/closure reports, call center activities, maintain expected service level objectives and goals, and maintain communication with related department clients. July 2006 – May 2007 Humana, Louisville, KY

Member Service Specialist

● Work in an inbound call center environment, handling a constant volume of inquiries from members and providers, give accurate information to questions regarding medical and pharmacy benefits, billing, eligibility, and claims in a timely manner. March 2001 – July 2006 Pegasus Satellite Television Account Specialist

● Address the root cause of escalated calls by answering inbound calls in a supervisory capacity with sensitivity and solution-focused responses, maintain customer base by administering customer retention efforts, and update necessary system fields, document customer accounts, and completed forms to manage customer inquiries and complaints. EDUCATION

Meade County High School, Brandenburg, KY

1985 – 1989 Typing, general studies – Received diploma. References furnished upon request.