HELEN GALLAZA SUZMAN

Phone: 310-***-****

adii6y@r.postjobfree.com

PROFESSIONAL SUMMARY

A proactive Purchasing Professional seeking a position in a traditional or non-traditional purchasing arena with a focus on process management that ensures optimization of costs and services.

SKILL HIGHLIGHTS

●Materials Management

●Systems Analysis

●Supplier/Vendor Relationship

●Internal Client Relationship

●Inventory Implementation

●Performance/Productivity Improvement

●Complex Problem Solving

●Track Vendor Compliance

Alternative Sourcing

TRAININGS

●Completes Inventory Management Training

●Attends Lean Management – Business Perfect Execution Training

●Receives 2-week Stock Management training in Columbus, Cincinnati and Cleveland, Ohio facilities (July 2010); and visits customer operations of Sears and Walmart stores on Industrial Thermal products

PROFESSIONAL EXPERIENCE

URBAN TRENDS

Vernon, CA 90058

Marketing Assistant/ Inventory Specialist 11/2018 - 01/2019

●Helps develop sales strategies and marketing campaigns

●Utilizes SAP, Filezilla and Oracle to update and maintain the accuracy of the Inventory Item Master Data details and Dropships

●Works closely with vendors and customers (Overstock, Benzara, Houzz, Hayneedle, Virventures, and Latest Living) to give updates on prices, minimum order quantities, new products, latest promotions and item closeouts

●Ensures inventory records’ accuracy prior to uploading them in vendors’ website in a daily and weekly basis

●Addresses inventory queries and concerns of the clients; and collaborate with the Shipping and Finance departments when needed

●Receives inventory from the supplier and keeps track of the products that come in and out of the Showroom

EMERSON NETWORK POWER

Metro Manila, Philippines

Procurement Specialist 2 09/2008 - 11/2016

●Utilizes MRP System to procure Precision Cooling materials production of Liebert Service plant in Ohio and in 9 Factory Direct Offices / Sales hubs across the US, which are: (San Francisco, San Diego and Los Angeles- CA, New York, Washington DC, Virginia, Texas, Connecticut and Oregon)

●Reviews and firms daily Signal reports; enters manual purchase orders for Drop ships, stock and non-stock (Installation Service) to fill immediate requirements

●Coordinates with vendors in expediting shipments of POs, and disseminate new information on parts to Materials team and customers

●Performs deferrals or push outs of order deliveries when materials are not needed and negotiate smaller quantity shipments as approved by the suppliers

●Manages on-going communication with Suppliers, Logistics and Receiving teams to ensure On-time deliveries of orders

●Works closely with the Planning, Inventory Control and Scheduling groups to develop accurate forecasts to optimize monthly inventory levels and customer satisfaction

●Collaborates with Supplier Managers, Engineering and Accounting departments when needed

●Serves as a Back up to planner of Make parts through expediting orders of parts in shortage, and reviewing and firming buying signals

●Approves Invoices and resolves issues such as receiving issues, incorrect quantity or PO number and coordinates with Accounts Payable team on pending invoice payment

●Attends weekly meetings with Service and Manufacturing teams on material requirements, obsolete or phased out parts, late order deliveries and other related issues

●Has experience in handling 11 Suppliers for 6 months; coordinates with Commodity Managers on alternative supplier’s manufacturing parts and prices

Reports

●Submits PowerPoint presentation report on Monthly Inventory Turns of the Service Plant and Factory Direct Offices

●Creates 3-Month Supplier Delivery Performance Report using MS Access tool

●Sends feedback report on Supplier delivery performance to assigned Supplier Managers

●Formulates projects to maintain and monitor safety stock of Liebert precision cooling parts and facilitates improvements in material cost reduction, quality, and delivery

CONVERGYS, PHILS.

Metro Manila, Philippines

Sales Associate 2 / Coach 09/2005 – 08/2008

●Coaches the Outbound Sales team in providing efficient OnStar vehicle phone services to General Motor clients

●Tracks team members’ quality customer service handling and sales performance in a monthly basis

●Creates projects in training members to achieve excellent sales service

●Does Outbound calling customers and assesses their needs while providing information on Emergency vehicle features, Navigation services and vehicle Diagnostic notifications

●Cross sell products and ensure a high level of customer satisfaction while meeting monthly sales goals

●Build productive trust relationships with customers

●Participates in cross-functional team activities to identify work challenges and implement Sales strategies

●Submits members’ performance record to Quality department and to Managers in a monthly basis

ICT GROUP, INC.

Metro Manila, Philippines

Sales Team Leader 02/2004 –04/2005

●Manages a team of 10-13 contact center agents in Dun & Bradstreet Sales and Verification department

●Monitors team members’ quality customer service while ensuring excellent customer service through the sales process, and submits performance report every month

●Takes calls and provides direct marketing and sales support to meet team’s sales targets

●Maintains and assess customers’ business records and introduces potential Credit report service package applicable to them; unlimited access to D&B scores and ratings, receiving of alerts to help keep the company in good standing; monitoring of Credit File in real time with detailed information; getting notifications when other businesses purchased their business credit file; Industry Benchmarking services

●Coordinates with IT team and submits daily reports on technical issues and downtimes

●Communicates with managers regarding customer concerns and employee matters

●Creates projects on improvement of team performances and stats

EDUCATION

BBA: BROADCAST COMMUNICATION and BUSINESS MANAGEMENT

University of the Philippines, Miag-ao, Iloilo, Philippines

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