District Manager Area Manager

Industries of Preference: Restaurant and Retail

QUALIFICATIONS PROFILE

Accomplished and results-oriented professional, offering proven record of positioning companies toward robust growth and business development within the hospitality and retail fields. Recognized for successful background in increasing stores revenue, market share, and unit growth; as well as opening new store locations and leading stores’ development and success. Known for outstanding leadership skills in overseeing cross-functional teams in upselling and securing sales of store products and services, while boosting customer satisfaction, retention, and loyalty. Noted for developing professional working relationships with colleagues, clients, vendors, stakeholders, and other community organizations to improve brand awareness and maximize new opportunities.

AREAS OF EXPERTISE

Customer Service and Guest Experience Improvement

Restaurant Oversight

Safety and Sanitation Compliance

Front and Back of House Operations

Integrated Inventory Control

Profit and Loss Management

Business Performance Enhancement

Staff Training and Development

Budget Administration and Cost Reduction

Policies and Procedures Implementation

PROFESSIONAL DEVELOPMENT

Workshop

STAGEN Workshop Program –2018

Course/Certification

ServSafe Certified, 2017 § Restaurant Delegations § Restaurant Leadership

Restaurant Communications –Yum Brands § Restaurant Management –IHOP

PROFESSIONAL EXPERIENCE

Studio Movie Grill (SMG), Dallas,TX

General Manager 2017–Present

Provide expert supervision to a staff consist of 9 manager and 200 employees

Administer the preparation and implementation of 30-60-90 day action plan

Oversee profit and loss (P&L) and budget operations, along with movie showtimes activities

Efficiently manage the recruitment, training, and termination of employees

Career Highlights:

Efficiently managed and ensured maintenance of overall operational efficiency and continuous sales growth of 10 stores across 5 states with annual revenue of $7M-$11M

Maximized monthly sales from $500K to $1.1M, while increasing catering sales by $500K in annual basis

Steered strategic efforts in increasing customer satisfaction by 100%

Played a significant role in the successful launch of five new stores, along with eight other locations in three years, from Atlanta, California, Chicago, Disney World/Sunset Walk, Tampa, and Virginia

Improved PACE bottom line results and P&L to an average 40%

Played pivotal role in increasing the Per Person Average by 20%

ACG Texas Restaurant Group (IHOP / ACG Texas LLC), Richardson, TX

Multi-Unit Manager 2012–2017

Expertly handled and arranged schedules of staff and Management Team

Guaranteed integrity, dedication, and strict compliance of all staff with company policy

Assumed full accountability in directing all profit and loss activities of business

Supervised an approximately 75 employees with 6 managers

Career Highlights:

Earned promotion to provide strategic direction to both front- and back-of-house operations of several restaurants, involving food quality, customer retention, and quality assurance

Received numerous awards for demonstrating outstanding performance including:

-Franchisee of the Year Award in 2015 and 2016

-Area All Star Award in 2013

-90 Day Store Turn-Around Success Rate

Made significant contribution to the smooth opening of a new restaurant

Drove substantial increase on business profit and budget, while delivering 100% customer satisfaction rate

Directed IHOP stores across multiple locations, including Dallas Area Metroplex while boosting store monthly sales to $100k-$250k

Maintained PACE average bottom line by 20%

Pizza Hut Corporate, Plano, TX

General Manager 2010–2012

Oversaw all aspects of back-of-house operations, while leading and facilitating ongoing training to kitchen and delivery staff for one of the largest companies in the world

Career Highlights:

Capitalized on streamlining operations within YUM Brands by minimizing team turnover, maximizing profit growth, and securing high customer satisfaction

Garnered variety of recognitions and awards, which included Outstanding Leadership Award in 2012 and EcoSure Health Department Award for Most Improved Store in DFW

EDUCATION

Coursework in Restaurant Management

Collin County Community College (CCCC), Frisco, TX

COMMUNITY INVOLVEMENT

Studio Move Grill

Fundraising for 100 Backpacks and School Supplies, White Rock Lake Middle School, 2020

150 Bikes Donation for Children who could not Afford Bicycles, 2017

15K Donation for Chef for Kids

Special Needs Screenings

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