NEHA GOHAINNA

Room ***,#* Building, DAG Homes,

Sai Baba Temple Road, Kundalahalli

Bangalore

India

814-***-****

adihy0@r.postjobfree.com

www.linkedin.com/in/dr-neha-gohainna-29a72116b

SKILLS

Extremely organized

Strong verbal communication

Client assessment and analysis

Team leadership

Self-motivated

Observant

Background in supervision and management

HOBBIES

• I love to travel.

• Writing blogs

• Making new friends

• singing

EDUCATION

BHMS

Punjab University

Chandigarh

WORK EXPERIENCE

Tripx Tours – 1 year to present

Travel and Tourism professional with 1 year experience in assisting customers fulfil their international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.

Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Centre Representatives.

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Destination Travel Training to juniors

Business to business Deals

Handling chats and ensuring specific customer requirements are followed.

Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations. • Network with representatives of other Travel companies to create deals in B2B for Company. • Following up on email requests, tracking package requests and tour orders, preparing reports, business meetings for B2B business. • Quickly and

professionally answer inbound calls to determine call nature or inquiry to include explanation of services available, features, costs, and other related queries. • Handled customer service issues, including unhappy clients, missed Tours, supplier issues and other last-minute problems.

MAKE MY TRIP – 6 months

International BPO call Center Job.

Used to attend calls and make customised packages.

On call resolution.

Probing and CRM handling

GDS

Sales

Job Profile –

Travel and Tourism professional with 1 year experience assisting customers fulfil their international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software.

Quality Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills.Skilled at evaluating both verbal and written customer contact by agents whilst coaching them for success in executing superior service to customers.Able to rapidly gain product knowledge.

Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.

Working in Tripx Tours as a senior sales executive since January 2019 Destination knowledge of Dubai, Thailand, Singapore and Malaysia

CORE QUALIFICATIONS- Deliver coaching feedback to agents Conduct and evaluate customer feedback surveys Prepare management reports Exceptional listening and analytical skills Detail orientated Flexible

STRENGTHS

• Willingness to learn

• Warm hearted, conscientious and cooperative

• Good team player as well as leader

• Determined

• . Willingness to learn

• Warm hearted, conscientious and

cooperative

• Good team player as well as leader

• Determined

• Friendly & easy going.

Contact this candidate