Syed Raza Hussain

Dubai, United Arab Emirates

Phone: +971-*********

E-mail: adihn7@r.postjobfree.com

Objectives

Looking for an opportunity in which I can direct all my abilities and experience towards executing my job skills to pe rform best in the industry & incorporate.

Having 15+ years of experience currently working as a Front Of House Manager, and moreover have that extra skill t o handle work pressure and handle customer complaints proficiently. Education

Bachelor of Commerce – University of Punjab Pakistan

Hospitality Diploma West London College Business and Management Sciences London United Kingdom.

Computer Diploma Microsoft Office Suite (Word, Excel, PowerPoint) and Internet & Email

Certificate of appreciation for 6 years of service. Intercontinental Dar Al Tawhid Makkah, Saudia Arabia. Skills

Good communication and organizational skills

Able to work under pressure and have patience.

Enjoy working as a team and have leadership qualities. WORK HISTORY:

June 2017 May 2020.

Duty Manager

Worked as Duty Manager with Park In By Radisson (Makkah, KSA) Main Responsibilities:

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. March 2015 January 2017.

Assistant Front Office Manager

Worked as Assistant Front Office Manager with Grand Excelsior Hotel (Sharjah, UAE) Main Responsibilities:

Deliver excellent customer service and maintain a high standard of customer management, at all times

Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety

Ensure that our hotels are operated safely, at all times

Undertake overnight responsibility for reception, checking guests in and out.

telephone enquiries

Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort

Complete security checks at hourly intervals throughout the night

Undertake additional administration duties, as requested by either the hotel manager or the pub manager February 2013 Till February 2015:

Night Manager:

Worked as Night Manager with Ramada Downtown Hotel Dubai United Arab Emirates. Main Responsibilities:

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

Conduct Briefing for all staff during Night Shift.

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Maintain a professional and high quality service oriented environment at all times. February 2012 Till December 2012:

Duty Manager

Worked as Duty Manager with Sunway Pyramid Hotel and Resorts Kuala Lumpur Malaysia. Main Responsibilities:

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. January 2011 till December 2011

Team Leader

Thistle Hotel and Resorts Heathrow London United Kingdom. Main Responsibilities:

Allocating tasks to staff

Ensuring the performance of the staff is of a high standard

Reporting to management

Organizing holidays and training

Discussing and resolving problems

Carrying out performance reviews

February 2010 Till December 2011:

Duty Manager:

Worked as Duty Manager with Coral Boutique Hotel Apartment Dubai United Arab Emirates. Main Responsibilities:

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. January 2008 Till December 2009:

Front Supervisor:

Worked as Front Office Supervisor with Millennium Hotel Apartment, Deira Dubai UAE Main Responsibilities:

Deliver excellent customer service and maintain a high standard of customer management, at all times

Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety

Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries

Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request

Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort

Complete security checks at hourly intervals throughout the night

Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift June 2002 Till December 2007:

Night Auditor:

Worked as Night Auditor with Dar Al Tawhid Intercontinental Hotel Makah Saudia Arabia. Main Responsibilities:

Audits Food & Beverage cashier reports according to cashier shift as follows.

Audits captain’s orders with cheques (items and price)

Prepares the daily Food & Beverage revenues report

Check the telephone operator report and prepares the daily telephone revenues report.

Prepares the charge list for extra revenue according to the room number.

Audits the Housekeeping Report with the Rooming List and completes the room discrepancy report.

Checks room rate with room occupied and prepares the daily room revenues report.

Registers all charges in the income book.

Audits the Front office cashiers and balances report.

Registers all payments in the income book.

Prepares the daily revenue report.

Computer & operating machines

MS Windows & Office Applications.

Fidelio Front Office system v 7.13 & 6.20

Opera system version 2.5, 4.00, & 5.00

Micros – for food & beverage version 8700 & 3700

Horizon QMS U2.1 for instant service

Language Skills

Urdu: Native Language.

English & Arabic: Excellent Read, Write & Speak. Soft Skills

Excellent communication skills.

Understanding of how body language and tone effect interaction.

Problems solving skills & professionalism

Training Courses

First Aid Certificate.

Be My Guest.

Fire Fighting & Extinguishers

PERSONEL PROFILE:

Date of Birth : 08 August 1980

Marital Status : Married.

Nationality : Pakistan

Languages known : English, Arabic and Urdu

Religion : Islam (Muslim)

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