Sharon (Sherri) Yokom

Smithville, TN ***** 615-***-**** adihm3@r.postjobfree.com

Professional Summary

I am a motivated administrative professional seeking a position in a challenging environment. I have over 26 years of experience in successfully providing administrative and secretarial support. Proficient in the range of computer applications. Well-developed communications and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A Proactive problem-solver who gets the job complete. Ability to work from home without distraction along with the necessary computer equipment and high speed internet service with backup.

Skills

Work History

Entrepreneur Retail Business Owner, 08/1996 to November 1, 2020

Monogramming By Sherri (self) – SMITHVILLE, TN

• Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices

• Built, managed and coached our team, implementing training programs to improve efficiency and productivity

• Operated within budgetary constraints, participated in the development of annual budget forecasts and reconciliation of operating budget

• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product default, protecting company reputation and loyal client base

• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short and long-term objectives

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue

• Ensured compliance with policies and quality standards to maintain consistency in quality of services

Administrative Assistant to the President, 05/1993 to 07/2003

Miller Finishing & Equipment, LLC – Goodlettsville, Tennessee

• Responded to emails and other correspondence to facilitate communication and enhance business processes

• Managed complex and frequently changing travel arrangements and coordinated pre-planning of trips

• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president

• Allocated executive tasks and managed complex calendars and administrative functions

• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts

• Maintained office supplies inventory by checking stock and ordering new supplies as needed

• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations

• Promoted team productivity by keeping supplies organized and well-stocked

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency

Paralegal/Office Administrator, 02/1988 to 06/1992

Cheatham & Palermo Attorneys – Nashville, TN

• Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information

• Eliminated workflow downtime by restructuring and maintaining client billing and case records

• Managed billable hour tracking, payroll, client invoicing and schedules for five attorney office

• Investigated facts and laws to determine causes of action and to prepare cases

• Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings

• Conferred with clients and other involved parties to gather and track case information

• Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays

• Strictly adhered to privacy laws to avert possible information breaches and protect client data

Education

Associate of Science: Accounting

University of Tennessee - Chattanooga, TN

Paralegal

Paralegal - Cheatham & Palermo Attonreys

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