Sales Manager
Resume:
My ** years of hospitality experience is well matched to the qualifications outlined in this job announcement.
In that time, I have served as assistant to both the general manager and sales manager of a busy business traveler hotel. I have coordinated meetings, planned and set up various employee events and worked with various team members to accomplish timely tasks. My experience has also given me the opportunity to try new things with social media, draft brochures to varying groups of individuals and conduct one on one site visits and tours. All the while exuding a positive and professional demeanor in the face of numerous demands on my time. As a server and front desk associate, I learned the importance of a first impression and how the first face they see sets the tone for their overall experience. As a manager, I also understand how important attention to detail is in an office setting. Meeting deadlines and staying organized is key to juggling the demands that come with managerial responsibilities.
I am energetic, professional and hardworking. I believe that I can assist in helping the Institute meet and exceed the goals that have been set.
Sincerely,
Alexis Mosby
Alexis D. Mosby
adihfd@r.postjobfree.com
ACHIEVEMENT SUMMARY:
• Conducted most aspects of billing and collecting; negotiated customer complaints and discrepancies.
• Maintained smooth company operations through preplanning and follow-up.
• Maintained budgets up to $100,000; created long range quality improvement plans.
• Coordinated up to 10 consecutive projects.
• Proven ability to provide key management with vital information on a timely basis
• Recognized for advanced achievement; project and goal directed team player. EDUCATION
ACCESS SALES EDGE, BETHESDA, MD
Certified Sales Professional
NATIONAL RESTAURANT ASSOCIATION, CHICAGO, IL
ServSafe Certification
COURTYARD REFRESHING SERVICE, BETHESDA, MD
Certified Service Essentials Coach
Certified Service Expertise Coach
AMERICAN HOTEL & LODGING ASSOCIATION, WASHINGTON, DC Certified Hospitality Supervisor – CHS
JAMES MADISON UNIVERSITY, HARRISONBURG, VA
Bachelor of Arts Program - Music Education
CAREER RECORD:
2019-Present HOLIDAY INN CONFERENCE CENTER
Hospitality Sales
Director of Sales
* Implement sales activities within assigned market segment to achieve budgeted goals
* Assist in the development of annual sales goals
* Control dates, availability and rates on guest rooms and function space for groups/events
* Solicit, evaluate sell and confirm business to meet overall assigned market segment’s budgeted sales and profit margin
* Coordinate with various departments the activities related to booked business to ensure customer satisfaction and property profit
* Assist in developing and execute projects as stated in the Marketing Plan to increase volume and profitability
* Prepare and evaluate reports from MRDW to maintain revenue goals
* Participate as required in solving problems with other departments related to booked business
* Understand market conditions and work to maximize revenue by selling against the competition
* Monitor global corporate accounts and respond to pricing requests in a timely manner
* Coordinate with IHG Global Sales team to maximize sales opportunities for the market
* Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, property visits and correspondence
* Coordinate with Revenue Management to maintain contract rates and sales strategies
* Monitor room night production for negotiated rates annually, adjust rates accordingly
* Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
* Achieve group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity
* Serve as Manager on Duty when needed
2018-2019 INTERNATIONAL HOUSE OF PANCAKES
Hospitality, Sales and Food Service
Assistant Manager
* Maintain guest satisfaction using brand service standards
* Maintain budgeted percents for labor and other expenses
* Ensure proper training of restaurant personnel
* Conduct updates to the seasonal menu quarterly; train staff on all aspects
* Serve as Manager on Duty when needed
* Hire/fire staff and perform performance evaluations for each associate supervised
* Schedule staff according to occupancy level; adjust and fill-in as needed
* Maintain proper inventory levels
* Ensure that cleaning procedures are followed to health code standards 2005-2017 COURTYARD BY MARRIOTT, HARRISONBURG, VA
Hospitality, Sales and Food Service
General Manager – 2016 to 2017
Ensure attainment of the budget for all departments
Ensure the attainment of a superior hotel property
Promote guest satisfaction in an effort to obtain repeat business of leisure and organizational markets
Monitor sales initiatives and activities in compliance with the established marketing plan
Ensure associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals
Ensure continual efforts are made to increase management abilities and knowledge Director of Sales – 2014 to 2016
* Implement sales activities within assigned market segment to achieve budgeted goals
* Assist in the development of annual sales goals
* Control dates, availability and rates on guest rooms and function space for groups/events
* Solicit, evaluate sell and confirm business to meet overall assigned market segment’s budgeted sales and profit margin
* Coordinate with various departments the activities related to booked business to ensure customer satisfaction and property profit
* Assist in developing and execute projects as stated in the Marketing Plan to increase volume and profitability
* Prepare and evaluate reports from MRDW to maintain revenue goals
* Participate as required in solving problems with other departments related to booked business
* Understand market conditions and work to maximize revenue by selling against the competition
* Monitor accounts in MarRFP and respond to pricing requests in a timely manner
* Coordinate with Marriott Global Sales team to maximize sales opportunities for the market
* Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, property visits and correspondence
* Coordinate with Revenue Management to maintain contract rates and sales strategies
* Monitor room night production for negotiated rates annually, adjust rates accordingly
* Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
* Achieve group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity
* Serve as Manager on Duty when needed
Food & Beverage Supervisor – 2012 to 2014
* Maintain guest satisfaction using brand service standards
* Maintain budgeted percents for labor and other expenses
* Ensure proper training of restaurant personnel
* Conduct updates to the seasonal menu quarterly; train staff on all aspects
* Serve as Manager on Duty when needed
* Hire/fire staff and perform performance evaluations for each associate supervised
* Schedule staff according to occupancy level; adjust and fill-in as needed
* Maintain proper inventory levels
* Ensure that cleaning procedures are followed to health code standards Administrative Assistant – 2008 to 2012
* Serve as interim during extended absence of the Director of Sales
* Accompany DOS on sales calls to current or prospective company clients
* Serve as Manager on Duty when needed
* Create brochures and flyers for the sales effort of the Director of Sales
* Train 30 new employees in service fundamentals
* Train 10 front desk employees
* Prepare welcome packets for groups and teams prior to arrival
* Tracking & filing (sales)
* Maintain waiting lists for prime holiday weekends
* Invoicing and logging of checks (A/R)
* Track and replenish office supplies for entire facility, maintain budget constraints of $1,000 per month
* Order all uniforms for the entire property
* Accurately handle numerous guest credit card transactions while maintaining guest privacy and security
* Create contracts for graduation weekend each year and maintain database of guests Front Desk Associate – 2007 to 2010
* Maintain guest satisfaction using brand service standards
* Communicate guest room request to housekeeping staff in a timely and accurate manner
* Accurately handle guest request for hotel accommodations
* Maintain a working knowledge of services available to guests making reservations Server – 2005 to 2007
* Communicate guest food orders to kitchen staff in a timely and accurate manner
* Maintain cash and credit card transactions
2009-2016 INTERNATIONAL HOUSE OF PANCAKES, HARRISONBURG, VA Food Service
Shift Manager
* Maintain budgeted percents for labor
Ensures proper training of restaurant personnel
Perform daily safe audits and maintain all cash drops
Serve as manager on duty
Handle guest concerns and complaints
Server
Communicate guest food orders to kitchen staff in a timely and accurate manner
Review and update knowledge of menu items monthly
Maintain guest satisfaction with service
2002-2010 APPLEBEE’S BAR & GRILL, HARRISONBURG, VA Food Service
Server
* Obtain and verify identification before serving alcoholic beverages
* Communicate guest food orders to kitchen staff in a timely and accurate manner
* Maintain cash and credit card transactions
* Review and update knowledge of menu items quarterly 2002-2007 BOB EVANS, HARRISONBURG, VA
Food Service
Server
* Communicate guest food orders to kitchen staff in a timely and accurate manner
* Maintain menu knowledge
2002-2004 COMMONWEALTH ONE FEDERAL CREDIT UNION, HARRISONBURG, VA Financial Services
Teller
* Keep accurate records of all transactions
* Balance teller drawer, Vault and ATM
* Verify member records and identification before processing transactions; discuss and explain account activity with members; open deposit accounts
* Process ATM daily deposits
* Verify applications for completion
* Reconcile and replenish supply of Traveler’s Cheques, Teller checks, Loan checks and Money Orders
* Perform random spot audits of teller drawers monthly
* Created and maintained logs for monthly audit items 2000-2002 UNITED METHODIST FAMILY SERVICES, HARRISONBURG, VA Adoptive Family Preservation/Human Services
Administrative Assistant
* Schedule appointments and maintain calendar for Regional Counselor
* Coordinate advisory committee meetings 4 times a year
* Routinely advise all employees of due dates for paperwork and advise supervisor of deadlines for evaluations
* Maintain a listing of agency sponsored events and groups
* Communicate regularly with supervisor on updates in schedule and other office information
* Establish and maintain a database of vital contacts
* Gather information, then organize and design a newsletter for clients and other interested parties
* Make appropriate calls to arrange for travel and hotel reservations
* Act as liaison between employee and management issues 1999-2000 WALMART, HARRISONBURG, VA
Retail Products Company
Layaway Associate
* Maintained filing system of customer merchandise and all related paperwork
* Conduct inventory of all customer merchandise weekly
* Track departments need for supplies
1996-1999 WARREN HALL COPY CENTER, HARRISONBURG, VA Retail Products and Services Company.
Supervisor / Technician
* Oversaw office during relief periods; acted as liaison between employee and management issues
* Consistently met schedules for 15 personnel, equipment preparation
* Coordinated inventory, vendor, and service department needs
* Consulted with clients regarding project upgrades
* Reviewed project and client billings; tracked billing statements, tracked and summarized monthly financial reports to upper management
* Balanced office systems and implemented production standards
* Computerized tracking systems for invoicing
* Maintained project continuity through timely rescheduling COMPUTER FOSSE, Micros POS, PC/MAC: Microsoft Office, Windows, Word, PageMaker, Excel, Publisher, Access
Alexis D. Mosby
adihfd@r.postjobfree.com
Professional References:
Franita Williams
Email:harrisonburg.ffi.adihfd@r.postjobfree.com
Sara Herbst
Email:adihfd@r.postjobfree.com
Brendan McCoy
Email:adihfd@r.postjobfree.com
Javier Elias
Email: adihfd@r.postjobfree.com
Contact this candidate