Store Manager Security Officer

MAGALY GOMEZ

404-***-**** *************@*****.*** 1041 South Gordon Rd Austell, GA 30168

CAREER OBJECTIVE:

Experienced: Customer service professional with over 4 years of retail experience

Efficient: Adept at handling various calls on a daily basis while consistently resolving customer complaints and request on the floor

Bilingual: English- native; Spanish- fluent; able to provide clear customer service in both languages

EXPERIENCE:

WAREHOUSE ASSOCIATE

Home Depot, Locust Grove / November 2019 – Jan 2020

Able to perform strenuous tasks and stand for long periods of time

Able to lift and move objects over 20lbs

Properly handle fragile/ hazardous materials according to industrial standards

Knowledgeable in handling most devices which include, but not limited to, hand held Barcode Scanner

STORE ASSOCIATE

Aldi, Powder Springs / May 2017 – November 2019

Able to work in a team in order to enhance and improve customer satisfaction

Able to inspect the floor and shelves for cleanliness

Ability to check on displays & products for organization and easy accessibility

Ability to stock shelves and remove outdated stock from shelves

Ability to handle and resolve customer concerns in person and over the phone, all escalated situations are turned over to store manager, if needed.

Ability to do collaborative team work to increase sales to ensure overall success.

Ability to keep customers notified, especially over the phone, when products became attainable.

FRONT END MANAGER

Food Depot, Smyrna / January 2015 - January 2017

Ability to provide clear and precise instructions to coworkers

Organizational skills, which include being able to accurately record data from store (employee’s till, Loomis drop-offs, store losses, store use, updating store expenses)

Microsoft Office/ Excel Proficient user

Contacting other services such as Corporate, Vendors, Customers and store security officer for the sake of keeping the store going

EDUCATION:

KENNESAW STATE UNIVERSITY / Spring 2015 – May 2021

BSIT-Information Technology

PEBBLE BROOK HIGH SCHOOL / August 2009 – August 2013

Diploma

SKILLS:

-Adaptability

-Strong work ethic

-Fluent English & Spanish

-Great customer service skills

-Active listener & communicator

-Team Player

-Attentive & reliable

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