Machine Operator Call Centre
Resume:
Midrand, Gauteng
adihdv@r.postjobfree.com &
adihdv@r.postjobfree.com
EDUCATION HISTORY
Current studies (2020) : Generic Management
Institution : The Facilitation Workshop
Name of school : Sivumelane Senior Secondary School Qualification : National Senior Certificate
Major ; Science (Biology, Agricultural science, History) Year : 2002
Short course
College : Cornerstone Training Call Centre
Majors : (Communication skills, contact centre, debt coll- ecting, Microsoft office, etiquette, basic gather) Year : 2008
Short course
College : Information Rage
Course : contact centre support (NQF level 2)
Majors : (Microsoft office, international contact centre) Year : 2009-2010
Short course
College : Masifunde Training Centre
Course : Contact Centre Operations
Year : 2017
YVONNE MAFHUNISA MATLHAELA
PROFILE
Title : Mrs
Gender : Female
Marital status : Widower
Date of Birth : 1981/05/09
Criminal record : Clear
Nationality : South African
Health : Good
Licence : code 10/C1
Language : N.sotho
Duration: 2011 - CURRENT
Current Position: collection
consultant
Position held since 2011
inbound and outbound
consultant(debt
collector)
Customer service
consultant
Ambassador(Irene
ultra race)
Newsletter
2ICH(Second in charge)
Project co coordinator
My duties at African bank (2011- current)
Providing oversight and
implementing all CSI programmes
Liasing with key departments about
CSI activities with the aim of driving
staff awareness and increasing staff
participation in CSI activities
Reporting on all aspects of the
bank’s CSI activities so that the
external and internal stakeholders
can be informed of and engaged in,
the bank’s CSI activities and the
impact that they have.
Promote and sell bank’s product to
clients
Ensure effective completion of
required administration and
customer service and satisfaction
Answer customer inquiries via
phone email and in person
Update customers about
promotions at the bank
Attend meetings on behalf of my
superior when not available
make recommendations to
management to improve customers
experience to the readers and find
out what they are interested in or
see inside the call centre news letter
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Excel
COMPUTER SKILLS
WORK HISTORY
municipality
Europe Assistance- MTN-112-
Inbound call centre
Position held – inbound call centre
agent
Duration: 2010-2011
Reason for leaving: contract ended
Duties
Answering incoming calls and
respond to customer’s emails ASAP
Resolve customer’s complaints
Telephone correspondence to the
right department
Provide product and service
information to customers
Complete call logs and reports
Document all call information
according to standard operating
procedures
Independent electoral
commission
Ballot paper issuer
Duration: 3 weeks
Duties
Check the name and address off the
list of postal viewers
Check the content s of the postal
vote pack
Insert ballot papers as required
Count the number of postal vote
packs
Mark voters
City of Johannesburg
Data collector
2010( 3 months)
Duties
Collect data with regards to
potholes, streetlights, dirty parks,
overcrowding flats and e.t.c
Report the collected data to the
rightful department for maitainence
Dr J.S moroke
municipality
Photocopying and
data capture
Duties
Photocopier machine operator
Entering and updating information
information into relevant databases
Storing hard copies of data in an
organized manner to optimize
retrieval
Scanning through information to
identify pertinent information
Gathering invoices,
statements,reports, personal details,
documents and information from
employees, other departments and
clients Ensuring data is backed up
Handling additional duties from
time to time
Creating accurate spreadsheet.
PERSONAL SKILLS
Interpersonal skills
Problem solving skills
Record writing skills
Monitoring and evaluation skills
Presentation skills
Leadership skills
Good human relation
Analytical thinker
Planning and organizational skills
Administrative skills
Secretarial skills
Team work
PERSONAL AND PROFESSIONAL
ATTIBUTES
Innovative and creative
Ability to work independently
Honest
Patient
Relationship building
Written and verbal communication
Excellent communication skills
Good command of the English language
Ability to remain calm and controlled
when under pressure
Well groomed
Reliable
Results driven
Confident and poised in interactions
with individuals at all levels
LANGUAGE PROFICIENCY
English
Sepedi
Isizulu
Perfume by mace
Sales consultant
2004 -2005
Duties
My job title at Mace was a field worker
consultant selling perfumes, body lotion
e.t.c to anyone including visiting public
spaces, which I found it more interesting
because I managed to meet different
kind of people and their personality
especially when it comes to dealing with
them during collection time.
REFERENCES
African Bank
Project co-ordinator
Liesel Berrmann
African Bank
Khathazile Phesiza
Perfume by mace
Adejoke Oyemde & mace
City of Johannesburg
Zaabe Magwaza
MTN 112
Lebogang Manuruaone
IEC
Mzwandile Tjobeka
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