IT specialist

DARRELL CHATMAN

Natchez, MS 601-***-**** *****@****.***

PROFESSIONAL SUMMARY

Dedicated and results-driven Information and Technology (IT) Specialist with over 5 years of experience in troubleshooting technical issues, overseeing network maintenance, and providing superb customer service. Strong communicator with a solid reputation for accurately assessing and diagnosing technical issues within all computer hardware and software systems. Keen ability for executing strategic initiatives in order provide optimal technical support, while meeting high volume customer demands and delivering effective results. EDUCATION

Jackson State University, Jackson, MS

Bachelor of Science in Industrial Technology, December 2019 WORK EXPERIENCE

Apex Systems, LLC, Natchez, MS January 2020 – March 2020 Help Desk Technician

• Served as a key stakeholder in providing technical assistance to company personnel by troubleshooting hardware and software issues, while providing virtual IT support to external clientele.

• Conducted up to 225 phone consultations to resolve technical issues, while running diagnostic tests to identify root causes and effectively repair all disconnections.

• Disassembled complex computer systems to address critical discrepancies and identify equipment improvement needs.

• Implemented new security measures by installing and updating network protected software to uphold customer privacy. City of Jackson, Jackson, MS February 2018 – January 2020 IT Support Consultant

• Spearheaded the operation of all technical equipment, secured networks, and computer servers for state affliates, city council officials, and aldermen, without risk inaccuracy or breach of confidentiality.

• Maintained network capabilities by tracking hardware concerns, running diagnostic tests, and troubleshooting technical issues in an accurate and timely manner.

• Assisted in onboarding new employees by setting up network access that tailored to their individual roles, while facilitating training on how to navigate secured networks, software systems, and wireless services.

• Created root cause analysis documentation in order to maintain standard work on how to resolve IT related issues. LEADERSHIP EXPEREINCE

Darrell’s Helpdesk, Natchez, MS January 2015 – Present Owner / IT Specialist

• Lead virtual Information and Technology services for various small to large scale computer system and network issues. OTHER WORK EXPERIENCE

Chatman Construction, Natchex, MS July 2003 – February 2018 Construction Laborer

• Contributed to the company’s daily operations by assisting with construction projects, coordinating the transportation of building materials, maintaining construction sites, and properly discarding debris in a safe and effective manner. CERTIFICATIONS

• Jackson University Incident Command System – FEMA Certification December 2019 – Present TECHNICAL SKILLS

• Microsoft Office • Java • HTML • Improvement • Python

• C++ • Linux • Auto Cad • Windows 10 • Google Forms

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