Resume of Timothy Backstrom

adihdg@r.postjobfree.com 303-***-****

PROFESSIONAL SUMMARY

Computer and IP network technician / administrator with over twenty years of PC computer system, Microsoft operating system, hardware and software troubleshooting experience. Has provided support at many levels over the phone and email, through virtual connection, and at desk side. 20 year U.S. Air Force veteran.

EDUCATION

University of Phoenix Nov 2012

Bachelor of Science in Information Technology w/ Concentration in Networking & Telecommunications

CERTIFICATIONS

●Microsoft Certified Systems Engineer, Windows Server 2003 / XP; Windows 2000

●Microsoft Certified Systems Administrator: Messaging, Windows Server 2003 / XP; Windows 2000

EXPERIENCE

Boulder County Elections (Compri Consulting Inc)

IT Support Technician Oct 2020 – Nov 2020

Assist setup and teardown of polling sites; including laptops, printers, and computerized voting stations.

Assist polling judges and workers during active voting with issues with laptops, printers, and voting stations.

University of CO-Boulder

IT Support Desk Technician July 2015 – May 2020

●Assist over 500 users in the Student Affairs Dining Services Dept with IT and telephony related issues.

●Administer and troubleshoot Windows 7 & 10, Office 2013-365, Adobe Creative Suite & Cloud, Oracle Java, Kronos, VMWare virtual desktop services, Teams and Zoom conferencing on multiple hardware platforms.

●Use remote administration and management tools including Microsoft SCCM and Remote Desktop, VMWare Horizon, JIRA Agile ticketing, and Bomgar remote assistance software.

●Provide deskside support to multiple employees for software and hardware issues.

●Build, repair and configure laptop and desktop PCs for use on the university’s AD domain; create and restore disk images through SCCM, Macrium Reflect and PXE networked Clonezilla server.

TIAA-CREF (Experis) Dec 2014 – March 2015

Computer Deployment Technician

●Upgrade 1000+ clients, local and remote, from Windows XP to 7 using Windows Deployment Services software.

●Image new and existing laptops and desktops; backup and restore user data using in-house written software.

●Install package and non-package software using SCCM and Tivoli Endpoint Manager.

Kroll Factual Data (Aerotek) Aug – Sept 2014

Network Operations Center Technician

●Ensure maximum uptime of 800+ virtual Windows servers by monitoring their health and status using Microsoft System Center Operations Manager, Nagios, Big Sister II, Eracent, and PRTG Network Monitor.

Statêra Oct – Dec 2013

Project Analyst

●Participated in Western Union tax law compliance data collection study and DirecTV field installer task time data collection study. Traveled to Atlanta, GA and Chicago, IL; and worked with the local company employees.

State of CO: Dept of Revenue (Adecco Staffing, USA) Dec 2012 – June 2013

IT Technician – Tier 2/Tier 3

●Imaged computers, and upgraded newer systems using Symantec Altiris and McAfee encryption software.

●Used Microsoft Active Directory to administer computers in domain, to receive correct policies and mappings.

●Used ITIL guidance supporting 700+ clients as a member in a team to resolve approximately 18 service tickets/day concerning workstations, walk-up self-help kiosks, printers, scanners, and other IT equipment.

●Provide deskside support to multiple employees for software and hardware issues.

American Medical Response Jan 2011 – Oct 2012

Field IS Technician

●Managed and maintained all Information Systems equipment and software in American Medical Response offices in Colorado, Wyoming, Nebraska, and Kansas.

●Troubleshot and repaired all Information System issues in my area of responsibility, hardware and software, transferred to me from the Helpdesk and reported to me directly from 150+ clients.

●Used Microsoft SCCM to manage systems in my region; and FEP and Bitlocker for system security.

●Elevated issues to other support offices or outside businesses, such as Telecom, if they were beyond my capabilities and domain permissions.

●Provide deskside support to multiple employees for software and hardware issues.

Emergency Medical Services Corp. Feb 2009 – Jan 2011

IT Helpdesk Technician

●Received calls from clients with IT issues, solved immediately if possible, or sent to a local technician.

●Maintained locally or through field technicians over 60 different applications, including McAfee Antivirus.

●Used AppSense and BlackBerry Enterprise Server to manage user profiles and smartphones in the company.

●Remotely administered and configured systems with various tools, including Bomgar remote control, Microsoft System Management Server and Remote Desktop, and virtual networking.

●Provide deskside support to multiple employees for software and hardware issues.

Ball Aerospace (Consultnet LLC.) Nov 2008 – Jan 2009

Computer Deployment Technician

●Picked up old computer with Windows 2000, migrated user data over to new hard drive with Windows XP, installed all user applications, configured new computer, delivered to customer and set-up.

●Deleted all old computer names from Active Directory and Microsoft Systems Management Server, and tagged all old hardware for reuse or recycle.

●Troubleshot and corrected any configuration problems with the customer.

IBM (Career Connection Inc.) June 2007 – Nov 2008

Level II Computer Helpdesk Technician

●Troubleshot & repaired software & configuration problems on desktop & customer-facing computers, printers, and point-of-sale terminals in a team environment on the Sears network.

●Remotely administered & monitored systems with various tools, including IBM Tivoli, Microsoft Remote Desktop, and virtual networking.

US Dept of the Treasury (CDI Corp.) Feb 2006 – July 2006

Computer Deployment Technician

●Deployed over 400 Dell Latitude laptop computers configured with Windows XP in the Western District of the Treasury Department’s Office of the Comptroller of the Currency.

●Upgraded all employees from Windows and Office 2000 to Windows XP and Office 2003.

PNTA, INC. May 2003 – Oct 2004

IT Technician

●Built, administered, and upgraded desktop computers running Windows 95, 98, NT, 2000, and XP operating systems; and Office 97, 2000, XP, and 2003.

●Built, administered, and upgraded server computers running Windows NT and 2000 Server operating systems, Terminal Services, and Exchange 5.5 and 2000 messaging systems.

●Provide deskside support to multiple clients for software and hardware issues.

United States Air Force Aug 1983 – Sept 2003

Workgroup Administrator

●Administered 48 desktop computers running Windows 95, 98, NT, and 2000 operating systems; and Office 97 and 2000.

●Answered users’ inquiries regarding computer software and hardware operation to resolve problems.

●Conferred with staff, users, and management to establish requirements for new systems or modifications.

Contact this candidate