Housing Professional

Ehren Burton

817-***-****(D)/913-***-****(M) *********@*******.*** www.linkedin.com/in/ehren-burton Billeting and Guest Service Management professional with more than 12 years of experience, including nine years supporting military/defense operations in Afghanistan and Qatar. Broad background working with military personnel and a multinational labor force, including escorting & monitoring local Afghan Nationals. Recognized for proactively using problem-solving skills to establish new processes and procedures geared toward improving customer satisfaction and employee performance. SKILLS & EXPERTISE

• Military Housing Operations

• Customer Service

• Training & Mentoring

• Personnel Supervision

• Inventory & Supply

• Shipping / Receiving

• Budgeting & Cash Control

• Office Administration

• Creating Policy and

Procedure Documents

• Warehouse Operations

• Microsoft Office Suite: Excel,

PowerPoint, Outlook & Word

PROFESSIONAL EXPERIENCE

Billeting Supervisor DynCorp International Kandahar, Afghanistan 84 Hours Per Week 2011 - present

• Currently overseas US Military Housing operations at CL Dwyer in Afghanistan, responsible for up to 3,000 occupants and eight Logistics Support Areas. Previously oversaw Kandahar Airfield housing operations of close to 9,000 occupants. Occupants ranged from all branches of the US Military, Coalition Forces, Civilians, and Contractors from all around the world.

• Manage office and labor staff of up to 25+ employees and local Afghanistan nationals to ensure billeting mission is accomplished day to day, including troop movement tracking to ensure housing is available, working with and reporting to Military counterparts, facilities repair, and maintenance, and tracking of department spending and inventory.

• Oversaw projects to bring new Logistics Support Area contracts on-line. This included planning where I sourced all required material and equipment, and labor needs. Once the proposal is approved and materials arrive, I oversaw the building's construction and repair to ensure all applicable housing guidelines set by the US Government were met. Once LSA is ready, I managed the delivery and placement of furniture in conjunction with approved labor, then opening and occupancy of LSA.

• Responsible for understanding, implantation, and training of housing contract. Also accountable for implanting changes in contract and reporting formal completion to US Government within a given amount of time. Key Achievements

• Developed occupant tracking system used throughout the entire Southern Afghanistan AOR and is also implemented in Northern Afghanistan at Camp MarMal.

• Developed policy and procedure for housing operations and supporting documents.

• Oversaw with little to no supervision, new housing developments, and their ongoing implementation. Service Specialist (Billeting) IAP Worldwide Services Doha, Qatar 72 Hours Per Week 2010 – 2011

• Assigned as Billeting Coordinator at Al Udeid Air Base in Qatar. Served as first point of contact for all soldiers and civilians and contracts arriving on base for questions regarding lodging, base operations, service request, host country, as well as trained new employees and re-trained existing staff. Key Achievements

• Developed and implemented an occupant tracking system used during assignment at the Al Udeid Air Base.

• Wrote proposals to extend contract responsibilities for managing other facilities on base. Ehren Burton Assistant Manager Quik Trip Phoenix, AZ Full Time 2009 - 2010

• Trained personnel on outstanding customer service to ensure continued Top 50 ranking on Forbes list of America's Largest Private Companies. Managed staff to ensure the store remained clean, stocked, and customer service standards were met. Responsible for shipping and receiving, ensuring store met OSHA standards for safety; food was adequately stored and cycled to ensure freshness, daily cash management. Key Achievements

• Received an offer to lead the largest store in the manager's position after one year of employment. Spa Operations Lead Spa at Pilgrim Phoenix, AZ Full Time 2008 - 2009

• Oversaw all spa operations, including inventory, shipping and receiving, cash levels, member tracking and sign up, scheduling appointments, safety, and events.

• Established new processes and systems, such as cash handling and safety procedures, membership filing system, supply inventory checklist, and shipping & receiving schedule. Key Achievements

• Although not initially hired to oversee spa operations, I was quickly recognized for skills in management and organization and asked to take the lead.

• Developed a cash tracking system and oversaw the development of a new salon located inside the spa. Manager on Duty/Auditor Hotel Valley Ho Scottsdale, AZ Full Time 2007 - 2008

• Served as Manager on Duty at the hotel during night shifts, which included overseeing all hotel services including in-room dining, security, auditor, and front desk and assisting customers with questions and complaints.

• Verified accuracy and balanced entries and records of daily financial transactions for all departments at Hotel operation utilizing Excel spreadsheets and performing data entry, filed daily receipts, and daily accounting logs.

• Recognized for assisting the finance department in their daily audit duties during shift. Warehouse Technician Avad Rocky Mountain Scottsdale, AZ Full Time 2007

• Organized a once hectic and cluttered space into a functional warehouse. Kept inventory of all goods. Pulled product for customers, made orders, and performed shipping and receiving.

• Reorganized entire warehouse for easier stock tracking and pulling in less than a month. Warehouse Associate Nebraska Furniture Mart Kansas City, KS Full Time 2005 - 2007

• Pulled merchandise from warehouse with forklift and loaded customer vehicles. Performed shipping and receiving duties, including daily inventory, prepping products, and paperwork. Key Achievements

• Moved to higher responsibility role with little to no supervision in top dollar, small electronics section. EDUCATION

Certificate in Massage Therapy Arizona School of Massage Therapy Tempe, AZ 2007 Coursework in Liberal Arts Kansas City Community College Kansas City, KS 2004-2005 High School Diploma Leavenworth Senior High Leavenworth, KS 2000 - 2004

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