Front Desk Customer Service

Talia Tankersley

904-***-**** adihcs@r.postjobfree.com

Summary

*Exemplary customer service skills, working well as a team player or individually.

*Strong interpersonal skills, building relationships with internal/external personnel.

*Proven skills that works well with little to no supervision. Follows and exceeds expectations.

*Ability to work and adapt well in a multi-tasked and changing work environment.

Professional Experience

Currently a Brand Ambassador for Aqua Marketing Group

Works in Marketing and Sales for Nonprofit Organizations (Dec 2019)

During my time at Aqua ive been selected to attend two road trips where I had the opportunity to travel to other cities and work multiple campaigns such as Save the Children and CARE.

Job duties include but are not limited to:

-Attend daily meetings and assist with training

-Knowledge about the Charity to get people acclimated with our program

-Create a personable experience to ensure quality

-Gather donors’ personal information and payment in a secure manor

Currently serving at Carrabba's Italian Grill

I've had the opportunity to serve for this company since November 2017

Job responsibilities include but are not limited to the following:

-Making every tables experience the best from start to finish

-Informing them of any specials, and assisting with any questions regarding the menu

-Accurately place and deliver orders

-Run food to tables

-Cleaning tasks for front and back of house

Venus call center Account Specialist (approximately 2016- Nov 2017)

Job responsibilities are but not limited to the following:

-Answering calls to place orders and well as assist customers with problem calls associated with their order.

-Providing excellent customer service while issuing refunds, re shipments and other credits associated with orders.

During my time at Venus I have also been selected to assist with taking orders not only for Venus but also Creation L there sister company. I was also selected to assist with covering front desk reception from time to time and train new members of our team on order entry.

Chick-fil-A

Team Member from February 2011- Approximately August 2011

Promoted to Team Leader Approximately August 2011- January 2012

Promoted to Training Director and Store Director approximately Jan 2013-until resigning in 2015

Team member responsibilities include: taking correct orders, handling correct change, bagging of orders and condiments, preparing multiple drinks and miscellaneous cleaning throughout the day.

Team Leader/Supervisor responsibilities include: same duties as a team member in addition to handling money when members needed change for their drawer, approval of refunds, handling of customer complaints and answering the phone. Opened and closed store and well as supervised up to 20 members at a time applying proper correction when needed.

Store Director/Training Director responsibilities include:

Handling conflicts between employees, attend meeting updates and provide feedback to team members.Planning on store events and assisting with marketing tactics. As the Training Director I was responsible for interviews and well and hire paperwork, training and correction and the occasional firing process. I completed these duties while still holding up the standards of being the Store Director. As a member of the Chick-fil-A team I was asked to attend many outside meetings and events such as but not limited to The Fall Forum, Movie in the Park, Rollout Events/Update meetings with Corporate and The PGA Tour.

Tempforce Agency

Receptionist September 30, 2010- January 2011

Worked as receptionist at Shands Hospital in the Pulmonary Pediatric Dept.

Answered phone calls from patient’s parents, doctors, clinics and pharmacies providing the proper transfer of calls and answering of questions.

Scheduling and or adding changes to appointments.

Handling of patient charts and preparing them for clinic every week.

Other duties include but do not limit to: Filing and miscellaneous tasks from doctors, social workers, nutritionist, other receptionists and nurses.

The Orthopedic Institute

Switchboard Operator from June 7th 2010 for approximately one month

Promoted to Doctors Receptionist from approximately July 2010 - September 7th 2010

Switchboard responsibilities include: Answering and transferring of calls. Answering questions and electronically filing paperwork.

Doctors Receptionist responsibilities include: Handling multiple tasks and possessing excellent customer service skills. Interacting effectively with residents, family members, visitors, co-workers and supervisors in a fast paced environment.

Administrative- Completed patient charts, paperwork, and scan items into computer.

Billing- On clinic days, check patients out after their visit and processed co-pays

Responsible for completing many miscellaneous tasks directed by doctor.

Hitchcocks Food and Pharmacy

Cashier from July 2009- June 2010

Responsible for checking our customer’s groceries and bagging when needed.

Handling of cash, checks, credit cards, food stamps, and WIC checks.

Assist customers with any questions and/or needs.

Other duties include but are not limited to: cleaning work station, sweeping, taking out trash, and placing go-backs in their proper location. In February of ‘09, I was selected to oversee store’s involvement with the Muscular Dystrophy Association Fundraiser. I was in charge of organizing the bake sale, recruiting employee involvement, and handling all baked goods and monies.

Education

GED from Santa Fe College (Gainesville, Florida) 2010

References

1. Susan Hager- Chick-fil-A, Store Director and HR Director 904-***-****)

2. Dr. Michael Joyce- Nemours Children’s Clinic, 904-***-****)

3. Joli Craver- Child Life Specialist, Nemours Children’s Clinic, 904-***-****)

4. Pastor Gary and Pat Manning- North Gainesville Baptist Church, 352-***-****)

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